GluCare Health

Manager

• Manage provision of high-quality, safe, comprehensive pharmaceutical services in the Pharmacy and Clinic (clinical, supply, financial and operational)
• Act as role model aligning with corporate objectives, integrating in-clinic pharmacy and digital platform
• Manage pharmacy processes and supervise clinical pharmacists collaborating with healthcare professionals on medication decisions
• Ensure pharmacy rota is completed monthly with adequate staffing and vacation coverage (with approval)
• Ensure pharmacy staff clock-in/out accuracy monthly
• Maintain pharmacy documentation and processes: inventory lists, high-alert medication lists and processes, sales recording, purchasing/procurement, petty cash, quality metrics
• Participate in committees and policy revisions and updates
• Manage device management, Diamond Management, and insurance management processes
• Ensure new pharmacy staff are trained and competent and provide input into staff evaluations
• Cover pharmacy operations during emergencies and unplanned absences
• Coordinate with nurses, physicians, nutritionists and therapists to create customized care plans in person and on a digital platform
• Maintain patient confidentiality and adhere to Center policies for protection of personal and sensitive data
• Create clinical criteria for new and existing pharmaceuticals, conduct academic research, develop guidelines and policies, and resolve medication safety issues
• Analyze patient medical histories and evaluate laboratory data to inform prescribing and minimize risks
• Report adverse drug events and suspected drug abuse; keep meticulous records
• Prescribe medications based on clinical research, lab results and patient interviews
• Monitor drug expenditure, forecast cost impact of new drugs, and manage drug introductions and inventory
• Support equality, diversity and rights of patients, carers and colleagues and behave in a welcoming, non-judgmental manner
• Participate in annual individual performance review and maintain record of personal/professional development
• Design and develop pharmacy policies and protocols for remote patient monitoring interaction and patient-centric services
• Manage procurement process and inventory management
• Understand, follow and support hospital infection control programs

Pharmacy Manager

Supply Chain

• Manage inventory levels across clinical, café, and administrative areas; request and track restocking of supplies and consumables.
• Receive, unpack, verify, and properly store incoming supplies and shipments.
• Maintain organized records of supply usage, purchase requests, and delivery documentation.
• Coordinate with vendors for routine and ad-hoc service requirements, ensuring timely delivery and quality of goods or services.
• Ensure on-site presence during maintenance visits, service work, or installations to oversee completion and communicate issues to relevant teams.
• Provide coverage for logistics operations during absences or emergency situations to ensure continuity.
• Support internal events, workshops, or wellness sessions with logistical arrangements and material setup.
• Liaise with emergency services or contractors when facility-related incidents arise, following basic facility and building management protocols.
• Follow and support clinic policies on infection control, safety standards, and operational protocols.
• Assist with minor facility coordination, including reporting maintenance needs and following up on work orders.
• Work collaboratively with housekeeping, IT, and administrative teams to ensure operational efficiency across departments.
• Support the delivery and setup of medical or non-medical equipment as needed.
• Maintain cleanliness and order within storage and logistics areas.
• Assist in events, service logistics, and operational readiness while demonstrating flexibility in working hours and responsiveness during urgent situations.
• Support front-desk operations, patient interactions, CRM management, and administrative process improvements.

Barista / Logistics Coordinator

Insurance

• Manage insurance processes including pre-approvals, claims submissions, resubmissions, and reconciliations
• Ensure all required pre-approvals for treatments and procedures are obtained from insurance providers in a timely manner
• Prepare and submit insurance claims in compliance with payer policies and regulations, ensuring accuracy and completeness
• Handle rejected or denied claims by identifying errors or missing information and resubmitting or appealing claims as necessary
• Generate accurate invoices for patients and insurance companies, ensuring alignment with policy coverage and patient treatment plans
• Check and verify patient insurance coverage and eligibility before services are provided
• Work with the finance department to reconcile patient accounts, ensure payments are posted correctly, and identify outstanding balances
• Provide clear communication and support to patients regarding insurance coverage, claims status, and financial obligations
• Keep detailed and organized records of all insurance-related documents, claims submissions, payments, and correspondence
• Maintain strong working relationships with insurance companies to resolve issues related to claims or approvals
• Ensure compliance with DHA regulations and other relevant UAE healthcare insurance standards
• Provide regular reports on claim submissions, approvals, denials, and reimbursements to management
• Understand, follow and support all hospital infection control programs
• Work closely with healthcare providers, patients, and insurance companies to ensure smooth processing of claims and maximize revenue recovery.

Insurance Coordinator

Graphics Designer

• Shape the visual identity of the organization by creating compelling, on-brand visual content for digital and print media.
• Design and produce high-quality visual materials for digital media, print, social media, and internal communications.
• Develop graphics for marketing campaigns, patient education materials, infographics, presentations, and advertisements.
• Create and maintain templates for recurring design needs to ensure consistency in branding.
• Ensure all creative materials adhere to GluCare’s branding guidelines and collaborate with the Marketing Manager to refine visual identity.
• Create engaging social media content, including animations, videos, and promotional posts; optimize assets for digital platforms.
• Collaborate with the digital marketing team to produce web-friendly graphics and multimedia content.
• Work closely with cross-functional teams (clinical, marketing, operations) to understand design needs and deliver tailored solutions; participate in brainstorming sessions.
• Liaise with external vendors for printing and production when needed.
• Stay up-to-date with design trends, tools, and technologies; gather feedback to refine and improve work.
• Understands, follows and supports all hospital infection control programs.

Graphic Designer

Sales

• Conduct phone calls to prospective patients to explain and sell healthcare programs
• Communicate in writing via Whatsapp, Meta Channels, and E-mail to address inquiries
• Use CRM software to manage and stage incoming leads from marketing campaigns
• Greet patients and visitors warmly in-person and via telecommunication
• Cross-sell products for existing patients and identify new sales opportunities
• Use EMR systems to schedule appointments and ensure smooth patient experience
• Maintain clear communication with patients and clinical staff to facilitate patient flow
• Coordinate with internal teams to manage remote visits (blood tests, medication deliveries)
• Monitor patient adherence to follow-up visits and document program milestones and service logs
• Build trust and rapport with patients through personalized service and client relationship management
• Keep up to date with industry trends and product knowledge; conduct product demonstrations and training

Pharmacy Manager

Barista / Logistics Coordinator

Insurance Coordinator

Graphic Designer

Patient Coordinator, Healthcare Sales