Globe Life

Vice President

• Oversee the end-to-end health claims portfolio for limited benefit health products across all Divisions
• Direct accurate and timely health claims adjudication while maintaining quality standards and SLAs
• Implement forecasting and capacity planning strategies
• Develop contingency plans for staffing shortages, high claim volumes, and system transitions
• Establish, monitor, and report KPIs including turnaround time, quality scores, SLAs, and customer satisfaction
• Lead, mentor, and develop the claims team through organizational transformation
• Build relationships with team members and drive accountability, coaching, and performance improvement
• Advise Senior and Executive leadership on operational performance, trends, best practices, issue resolution, and risk mitigation
• Develop and present complex operational data and insights to stakeholders
• Develop and interpret regular and ad hoc reports and escalate issues to Senior management
• Collaborate cross-functionally on claims initiatives and enterprise-wide best practices
• Maintain relationships with internal and external stakeholders, regulatory agencies, and business partners
• Assist with regulatory inquiries and monitor regulatory changes and industry trends affecting health claims

Divisional Vice President – Health Claims

Claims Representative

• Process supplemental accident and health claims promptly and accurately within established deadlines
• Review claims documents, medical records, provider bills, receipts, and invoices to apply or deny benefits
• Ensure claims processing complies with company procedures, HIPAA, insurance laws and regulations, and state-specific policy provisions
• Contact medical facilities, providers, legal entities, policyholders, and agents to obtain required documentation
• Apply knowledge of underwriting health questions and medical terminology related to policy applications, waiting periods, and pre-existing conditions
• Review system notes and documents to explain claims status, benefit payments, denials, appeal decisions, and pending-claim information
• Handle customer and agent inquiries, issues, and complaints through research, follow-up, and resolution
• Document phone calls, issues, and correspondence in system notes and claim files
• Meet quality assurance requirements, key performance metrics, and productivity standards
• Cross-train with operational departments on premium deductions, multiple policy limits, cash value, return of premium, and money-back maturity processes
• Create written correspondence and complete authorization forms for claims and medical-record requests
• Research and correct claims-processing errors
• Process miscellaneous customer and agent requests, including claim forms, authorization testimonials, itemized benefits lists, faxes, and duplicate policies
• Communicate pertinent information and issues to the Team Leader, Supervisor, and/or Manager
• Identify and recommend process, procedure, and system improvements
• Develop an understanding of Underwriting, Customer Service, Billing, and Corporate Services processes
• Complete required training and assist with department functions, projects, and assignments

Claims Handling Representative

Salesforce Developer

• Design, build, and maintain complex Salesforce solutions and integrations with minimal supervision
• Develop and maintain customized Salesforce solutions using Apex, Lightning Web Components, Lightning Design System, and related technologies
• Establish best practices for integration, application development, deployment, and testing
• Build integrations connecting Salesforce with third-party applications and enterprise systems using REST/SOAP web services, APIs, batch processes, middleware, and connectors
• Define, communicate, and manage change management processes for new and existing applications and code
• Ensure system correctness, reliability, auditability, scalability, redundancy, and security
• Provide technical guidance and mentor the Salesforce team in coordination with the Salesforce CoE
• Conduct code reviews and requirements analysis
• Identify ways to leverage Salesforce to improve processes and productivity
• Implement roadmap plans and enterprise-level architecture
• Collaborate with senior internal and external partners and adapt communication to different audiences
• Document standard operating procedures and maintain technical documentation
• Demo product functionality to stakeholders and business teams
• Perform other duties as requested by the Salesforce Manager

Senior Salesforce Developer

Operations

• Assist in developing the FinOps audit plan and audit strategy
• Lead and perform pre- and post-reviews of system implementations and enhancements
• Consult on risk management and effective controls development
• Define, execute, and manage complex FinOps audits to complete the annual audit plan
• Analyze and appraise internal system controls for adequacy, effectiveness, and efficiency
• Evaluate compliance with established policies, procedures, plans, laws, and regulations
• Assist with the company's Sarbanes-Oxley compliance review
• Report engagement observations and recommend improvements to operations and controls
• Communicate potential audit issues to all levels of the audit area
• Perform special reviews and audits at management's request
• Identify process risks and recommend mitigating controls
• Supervise and coach senior and staff auditors
• Develop team members' technical competencies
• Manage direct reports

Senior Manager, FinOps Audit

Clerk

• Use multiple systems to determine reinstatement eligibility, process transactions, and process Agent Bonuses
• Complete and track reinstatement processes
• Follow up to ensure transactions are processed successfully
• Provide management with weekly status report updates
• Routinely perform ad hoc tasks
• Communicate task progress and concerns
• Adhere to departmental policies and procedures
• Process Premium Adjustment Waivers
• Process WOP reversals
• Notate and process each assigned policy
• Perform other duties assigned by management

Reinstatement Clerk

Administration

• Oversee the travel and expense process in SAP Concur across a multi-site organization
• Manage and monitor Concur user profiles, including additions, changes, deactivations, and terminations
• Troubleshoot technical user errors and answer setup and payment inquiries
• Process travel and expenses while ensuring compliance with company policies
• Serve as the point person for end users and follow up on requests and issues
• Manage incoming payment inquiries
• Maintain corporate policy across the company user base
• Address user questions about the T&E process and tool functionality
• Provide customer service across the organization
• Identify process improvements for the T&E program
• Proactively reach out to key users and groups for training and communication
• Partner with Human Resources to enforce standard operating procedures for Concur administration
• Streamline processes and manage business communications for effective control
• Implement procedures for Concur travel expense and purchasing credit card management and administration
• Establish standard operating procedures for Concur administration in collaboration with Concur and third-party management personnel

Concur Administrator

Photographer

• Capture and edit images for various purposes.
• Plan and execute photoshoots at a variety of locations.
• Coordinate with Digital Media Content Creators on events to ensure correct photography is captured.
• Ensure upload of photos to photo hosting site for use online.
• Curate collections of photos to be used by our field force and corporate teams for social media purposes.
• Attend various events to capture and highlight key moments.
• Collaborate with and mentor other individuals on the social media team to improve photography skills.
• Set up and maintain various project requests from planning to delivery.

Customer Support

• Answer and return calls from policyholders and agents effectively and professionally.
• Addresses customer complaints and determines appropriate solution.
• Processes daily requests from agents and policyholders with high accuracy.
• Ongoing training with products and processes within the customer service department.
• Assist with daily workflow and distribution of processing by scanning and indexing to Onbase in a timely manner.
• An excellent verbal and written communicator with both our English and Spanish callers accurately answering policy questions and solving problems by phone and email.
• Assist with the distribution and mailing of outgoing letters generated by the customer service team.
• Watch for trends, issues or potential fraud along with assisting with agent practice investigation.
• Assists with complaint research, follow-up and resolution.
• Complete assigned projects in the planned timeframe.

Customer Service Representative

Agent

• Proficiently handle a pipeline of 150-200 new hires, assisting them through various stages of the licensing coursework (US ONLY) (LND ONLY).
• Maintain detailed and accurate notes within MS Access.
• Accurately communicate state licensing requirements for state licensing exams.
• Communicate accurately and effectively, via written (email & text) and phone interactions.
• Build strong rapport with new hires, hiring managers and Agency Owners.
• Make outbound and take inbound calls daily.
• Update management team regarding state pre-licensing requirements, as new information is given.
• Meet with supervisor regularly to stay informed about any changes in policies, procedures, regulations, business initiatives and/or technologies.

Agent Concierge Representative

Analyst

• Drive timely creation and delivery of comprehensive weekly, monthly, and annual reports for the Agency Development department, ensuring data integrity and accuracy across all deliverables.
• Routinely communicate and explain reports and data findings to Management.
• Build customized financial projection models that showcase income potential based on individual performance data and career progression milestones.
• Streamline existing data analytics and reporting processes to enhance operational efficiency and reduce manual workloads.
• Identify and recommend process improvements that reduce reporting redundancies and optimize workflow management through systematic process analysis.
• Present data findings and analytical results to Management through clear, compelling reports and presentations.
• Develop cross-functional capabilities to provide backup support and coverage for representatives throughout the division, ensuring business continuity and operational flexibility.
• Collaborate with Management on data projects while facilitating knowledge transfer across departments.
• Evaluate information gathered from multiple sources, reconcile conflicts, break down information into detail, and distinguish user requests from the underlying true needs.
• Other duties as assigned by management.

Agency Development Analyst

Data Analyst

• Complete and distribute routine reporting that tracks and measures initiative performance.
• Prepare daily, weekly, and monthly reports and findings for management review.
• Identify opportunities to utilize data analytics tools (Tableau, SQL, MS Excel, and other data mining tools) to monitor, extract, and evaluate data for streamlining existing storage and reporting processes.
• Track and analyze business unit trends and provide recommendations to positively impact departmental operations and maximize existing initiatives.
• Assist in quality assurance and testing when implementing new processes, procedures, and systems.
• Create and modify technical documentation including Business Requirement Documents and test cases for department projects.

Data Analyst I

Compliance

• Coordinate with internal departments including Regulatory, Data & Analytics, Internal Audit, Claims, Accounting, and Actuary, as well as external vendors and legal counsel.
• Develop and maintain proficiency with Company databases across multiple subsidiaries, SQL policy searches within the Unclaimed Property Database, including state-mandated Lost Policy Searches.
• Assess and analyze match files returned from third party vendor.
• Continuously monitor policies to determine whether there has been a change in the policy status.
• Perform mandatory outreach on policy matches, monitor to determine if new outreach addresses should be obtained.
• Coordinate with Unclaimed Property Accounting to ensure properties are escheated per the statutory requirements.
• Work with Audit Firms to gather and provide required policy information for specified audit period.
• Monitor, track and adhere to all state-mandated search and reporting deadlines.
• Manage full-time employees and contractors.
• Collaborate with Data & Analytics Department to develop automated processes and reduce manual processes.

Unclaimed Property Compliance Manager

Engineer

• Ensure privacy forms, policies, standards, and procedures are up-to-date, accurate, and within risk tolerance levels.
• Perform initial and periodic information privacy risk assessment/analysis, mitigation, and remediation.
• Conduct ongoing privacy compliance monitoring activities in coordination with the organization's other compliance and operational assessment functions.
• Ensure the organization maintains appropriate privacy and confidentiality consents, authorization forms, information notices, and other materials reflecting current organizational and legal practices and requirements.
• Work cross-functionally with other departments to provide guidance on the effectiveness of privacy controls.
• Support privacy outreach and awareness-building.
• Provide guidance to internal business partners regarding compliance with privacy regulations (SME).
• Coordinate and collaborate with regulatory and compliance functions.
• Conduct data privacy impact assessments.
• Conduct Consent Management audits.
• Perform and provide recommendations on privacy processes around Privacy Incident Investigations and Response, Privacy Program Assurance and Audits, Privacy Impact and Risk Assessments, and Stakeholder Communication and Management under the guidance of the Privacy Architecture Manager.
• Research and stay current with privacy-related news and changes to policies.
• Stay informed on applicable privacy laws and accreditation standards.
• Research applicable laws, regulations, and standards that Globe Life must comply with.
• Communicate effectively and proactively with ideas and recommendations for optimizing business operations, resources, and capacity to meet internal and external compliance goals.
• Performs other duties as assigned. Some travel may be required.

Privacy Engineer

Paralegal

• Manage intake, tracking, and resolution of consumer complaints from state Departments of Insurance, Better Business Bureau, attorneys, and direct consumer reports.
• Draft timely responses in compliance with state regulations and internal protocols; calendar all deadlines related to complaints; coordinate with Customer Service, Claims, and other departments on escalated matters.
• Ensure complaints and responses are correctly tracked, stored, documented, logged and reported.
• Route legal documents to the correct entity or individual as received.
• Conduct legal research using Lexis/Nexis or other legal research services on insurance laws, regulations, case law, and regulatory guidance.
• Organize, maintain, and retrieve legal and corporate documents in physical and electronic filing systems; apply standard naming conventions to documents; ensure compliance with document retention policies; maintain organized case files and corporate records.
• Schedule and coordinate meetings, deadlines, and other time-sensitive matters; prepare meeting agendas and materials; record and distribute meeting minutes; track action items and follow-up requirements.
• Communicate regularly with internal departments, regulatory personnel, senior executives, and other stakeholders; maintain working knowledge of all departments within the Company and appropriate departmental contacts; facilitate information flow between Legal Department and business units.
• Undertake special assignments and projects as needed; provide flexible support to attorneys and Legal Department objectives; adapt to changing priorities and urgent matters requiring immediate attention; support general legal matters as assigned.