Customer Service Representative

Globe Life

Customer Service Representative responsible for handling customer inquiries and processing requests for Globe Life. Must be fluent in English and Spanish to assist policyholders effectively.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to communicate effectively in both English and Spanish. Proficient in handling complaints, analyzing issues, and maintaining confidentiality while managing multiple tasks under pressure.

Highest-signal resume keywords

Customer Service ExperienceFluency In English And SpanishAnalytical SkillsAttention To DetailProficiency In Microsoft Word And Excel

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Verbal And Written CommunicationPositive And Helpful AttitudeTeam PlayerAbility To Work IndependentlyFlexibility

Tools & Technologies

Onbase

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Customer ComplaintsPolicy QuestionsFraud InvestigationWorkflow DistributionProcessing Accuracy

About the role

Key responsibilities & impact

Answer and return calls from policyholders and agents effectively and professionally.
Addresses customer complaints and determines appropriate solution.
Processes daily requests from agents and policyholders with high accuracy.
Ongoing training with products and processes within the customer service department.
Assist with daily workflow and distribution of processing by scanning and indexing to Onbase in a timely manner.
An excellent verbal and written communicator with both our English and Spanish callers accurately answering policy questions and solving problems by phone and email.
Assist with the distribution and mailing of outgoing letters generated by the customer service team.
Watch for trends, issues or potential fraud along with assisting with agent practice investigation.
Assists with complaint research, follow-up and resolution.
Complete assigned projects in the planned timeframe.

Requirements

What you’ll need

High School Diploma or equivalent.
1- 2 years’ customer service experience required.
Must be fluent in English and Spanish.
A high level of integrity, confidentiality, flexibility and support of management is always expected.
Excellent analytical skills and attention to detail.
Ability to handle and prioritize multiple tasks and meet deadlines.
Ability to work well under pressure.
Positive and helpful attitude.
Individuals must be team players and be able to work independently.
Proficiency in Microsoft Word and Excel helpful.

Benefits

Comp & perks

Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.