Claims Handling Representative

Globe Life

Claims Handling Representative processing supplemental accident and health insurance claims for Globe Life. Reviewing medical records, applying policy benefits, and resolving customer and agent inquiries remotely.

Posted 8/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in processing accident and health claims with a strong understanding of medical terminology, underwriting, and compliance with HIPAA and insurance regulations. Proven ability to manage high volumes of claims while maintaining accuracy and attention to detail.

Highest-signal resume keywords

Claims ProcessingMedical TerminologyCustomer ServiceProblem-SolvingAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ReviewDocumentationData EntryError CorrectionUnderwriting Knowledge

Soft Skills

Communication SkillsOrganizational SkillsAnalytical SkillsTeam CollaborationTime Management

Industry Keywords

HIPAA ComplianceInsurance RegulationsMedical RecordsProvider BillsPolicy Applications

About the role

Key responsibilities & impact

Process supplemental accident and health claims promptly and accurately within established deadlines
Review claims documents, medical records, provider bills, receipts, and invoices to apply or deny benefits
Ensure claims processing complies with company procedures, HIPAA, insurance laws and regulations, and state-specific policy provisions
Contact medical facilities, providers, legal entities, policyholders, and agents to obtain required documentation
Apply knowledge of underwriting health questions and medical terminology related to policy applications, waiting periods, and pre-existing conditions
Review system notes and documents to explain claims status, benefit payments, denials, appeal decisions, and pending-claim information
Handle customer and agent inquiries, issues, and complaints through research, follow-up, and resolution
Document phone calls, issues, and correspondence in system notes and claim files
Meet quality assurance requirements, key performance metrics, and productivity standards
Cross-train with operational departments on premium deductions, multiple policy limits, cash value, return of premium, and money-back maturity processes
Create written correspondence and complete authorization forms for claims and medical-record requests
Research and correct claims-processing errors
Process miscellaneous customer and agent requests, including claim forms, authorization testimonials, itemized benefits lists, faxes, and duplicate policies
Communicate pertinent information and issues to the Team Leader, Supervisor, and/or Manager
Identify and recommend process, procedure, and system improvements
Develop an understanding of Underwriting, Customer Service, Billing, and Corporate Services processes
Complete required training and assist with department functions, projects, and assignments

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 3–5 years of prior phone, customer service, and office experience
Previous claims service environment experience preferred
Medical terminology or medical office background desirable
Bilingual skills a plus
Ability to process a high volume of claims efficiently and accurately
Critical problem-solving, decision-making, and analytical skills
Strong attention to detail
Excellent verbal, written, and communication skills
Strong organizational and research abilities
Ability to work under pressure and manage multiple tasks with competing deadlines
Ability to work independently and as a team player
Reliable and predictable attendance during the assigned shift
Ability to work full time and/or part time based on position specifications

Benefits

Comp & perks

Competitive compensation designed to reflect your expertise and contribution
Comprehensive health, dental, and vision insurance plans
Robust life insurance benefits
Retirement plans, including company-matched 401k and pension plan
Paid holidays and time off
Parental leave
Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep goals
Company-paid counseling for mental health, stress management, and work-life balance
Continued education reimbursement eligibility
Company-paid FLMI and ICA courses
Discounted Texas Rangers tickets