Showroom Sales Supervisor
Tonal
React
Client Success Manager
Global Payments Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States • Kansas
Visit company websiteSalary
💰 $69,000 per year
Job Level
Mid-LevelSenior
Tech Stack
React
About the role
- Plan and oversee TouchNet products and services for designated client(s)
- Ensure quality service and operational performance within program and delivery standards
- Develop client relationships and understand client business and product installations
- Act as single point of client contact to coordinate resolution of service incidents and escalate technical issues
- Collaborate with sales and support groups to demonstrate value and identify expansion opportunities
- Provide client advocacy: act as the voice of the customer and communicate product support/development needs internally
- Maintain long-term client relationships and identify proactive support mechanisms to reduce downtime and support costs
- Support and prepare Client Business Reviews, collect/generate reporting, present findings to clients
- Manage invoice accuracy, research and dispute resolution (North America responsibilities)
- Forecast revenue, validate billing, and manage profitability and revenue targets (International responsibilities)
- Identify and close cross-sell opportunities and support contract renewals and addenda
- Manage sales support resources and work with internal stakeholders to create and deliver propositions
- Stay abreast of industry trends, regulations and competitive products to identify sales opportunities
- Be available on call 24/7, travel to client sites as necessary, and update clients during severity one incidents
Requirements
- Bachelor's Degree or relevant experience; Degree in Finance, Marketing, Business, etc.
- Combination of relevant training and/or experience in lieu of degree
- Typically Minimum 5 Years Relevant Experience in University ITS and/or Campus Finance
- Experience in client facing roles and/or higher education industry
- Strong knowledge higher education technology space where commerce takes place
- Knowledge of the campus ID card, ecommerce, or payment industry is desired
- Working knowledge with Touchnet products in these areas
- Working knowledge of Student Information Systems (Ellucian (Banner/Colleague, Peoplesoft, Workday, Anthology, etc))
- Prefer work experience as a technical liaison between ITS and the finance office role at a University
- Must be able to articulate value propositions and product positioning to both business and technical users
- Strong presentation skills and professional verbal and written communication
- Must be analytical, organized, and able to identify and eliminate sales obstacles
- Well organized, with attention to detail and able to multitask
- Strong PC skills
- Must be able to travel as needed
- On call 24 hours a day, 7 days a week; required to carry a cell phone
- Excellent computer skills (Salesforce, Google G Suite, Microsoft Office, inclusive of Word, Excel, PowerPoint)
