GLAS

Account Manager

• Serve as a senior trusted advisor to executive leadership
• Shape and deliver the regional people strategy aligned with global business objectives
• Influence and support strategic decision-making across workforce planning, organisational design, and transformation
• Build trusted relationships with senior stakeholders to understand business priorities and translate these into people-focused solutions
• Coach and develop leaders to enhance leadership capability, team effectiveness, and performance
• Provide expert guidance on complex employee relations and organisational challenges
• Lead organisational design and change management initiatives across the region
• Drive cultural and engagement strategies aligned with GLAS values
• Support business transformation and growth through effective people planning
• Oversee talent management frameworks including succession planning, leadership development, and retention strategies
• Lead performance management processes and ensure consistency and fairness across the region
• Partner with Talent Acquisition to shape hiring strategies and workforce capability
• Oversee compensation and benefits programs, ensuring competitiveness and compliance
• Ensure compliance with US federal, state, and local employment laws
• Support governance, audit, and regulatory requirements within a financial services environment
• Ensure delivery of high-quality HR operations across the employee lifecycle
• Partner with Global People (HR) Services to implement policies, systems, and processes effectively
• Leverage people data and analytics to provide insights and inform business decisions
• Lead and contribute to regional and global people initiatives and transformation programmes
• Act as a mentor and escalation point within the GLAS People Function
• Drive continuous improvement and efficiency across people processes

HR Business Partner Manager

Compliance

• Draft or update policy mappings, procedures, and operational methods in collaboration with operational teams
• Participate in the preparation of regulatory reporting for the AMF and ACPR, as well as non-regulatory reporting
• Support the Senior Risk and Compliance Manager by promoting awareness, performing controls, and ensuring the risk management framework is effective and operational, including the Risk & Control Self‑Assessment (RCSA) framework
• Assist with the collection and consolidation of Key Risk Indicators and risk meeting data points
• Participate in reviews and follow-ups to ensure incidents are accurately recorded, control gaps are identified, and corrective actions properly remediate the issues
• Collect and analyze incidents to ensure lessons are learned; monitor agreed action plans and escalate issues to management when necessary
• Assist in preparing risk presentations and incident case studies
• Support global risk initiatives, thematic risk reviews, and other remediation/assurance activities that deliver tangible risk reduction/mitigation
• Develop an understanding of each team’s roles, processes, and key operational risks, including regional nuances
• Promote a strong risk and control culture and a positive learning environment; contribute to risk awareness training and ensure learnings and best practices are effectively shared
• Prepare minutes for risk and compliance meetings
• Monitor upcoming regulations and changes to existing regulations to assess their impact
• Assist in managing the outsourced internal audit function and in conducting risk audits and spot checks on the business

Risk & Regulatory Analyst

Manager

• Lead and coordinate transaction closings with internal teams and external stakeholders
• Review and negotiate key documentation alongside legal counsel
• Manage transaction funding mechanics and cash flows
• Act as primary contact for borrowers, lenders, and advisors
• Oversee utilisation requests and ongoing transaction activity
• Monitor covenants, margin ratchets, and key credit events
• Manage amendments, waivers, and consent processes
• Support refinancings, restructurings, prolongations, and exits
• Build strong relationships with banks, sponsors, funds, and law firms
• Stay up to date on market trends and regulatory developments

Transaction Manager – Loans

Operations

• Maintain operational governance frameworks, SOPs, controls, and management reporting.
• Coordinate operational reviews, issue tracking, and cross‑functional follow‑up.
• Ensure consistent operational standards across regions and teams.
• Oversee operational performance of key suppliers, including SLA/OLA tracking and remediation.
• Support service reviews, evidence collection, and audit readiness.
• Act as an escalation point for supplier‑related operational issues.
• Operate the Quality Assurance framework, including KPIs, KRIs, and control tracking.
• Coordinate internal audits and support external audit preparation.
• Track findings and remediation to maintain ongoing audit readiness.
• Support operational risk management, incident tracking, and control assurance.
• Coordinate business continuity planning, crisis exercises, and resilience testing.
• Assist with regulatory resilience requirements, including DORA alignment.
• Provide operational oversight of information security, data protection, privacy, and access controls.
• Coordinate with IT, security, and compliance teams on controls and evidence.
• Support operational handling of security or data incidents.
• Support operational readiness for critical systems, data migrations, and platform changes.
• Coordinate readiness assessments, go‑live controls, and post‑implementation reviews.
• Maintain oversight of facilities operations and physical access controls.
• Ensure governance, tracking, and audit evidence for mandatory training programmes.

Operations Manager

Client Services Representative

• Provide day-to-day leadership and oversight of the CSSG team’s operational workload, ensuring tasks are prioritized and completed accurately within defined deadlines.
• Act as a senior escalation point for operational issues, exceptions, and high-priority items.
• Perform and review senior-level operational tasks, including approvals, quality checks, and exception handling.
• Create, review, and maintain lender and counterparty records, ensuring accuracy and completeness across internal systems.
• Oversee the setup and maintenance of Standard Settlement Instructions (SSI), including callback validation in line with GLAS procedures.
• Support payment and notice readiness by validating required inputs and identifying and escalating issues.
• Manage and review onboarding support activities for lenders, borrowers, and other counterparties, including documentation quality checks.
• Support the completion and review of audit confirmations and operational reviews within CSSG’s scope.
• Ensure appropriate documentation, evidence, and audit trails are maintained in line with internal controls.
• Provide coaching, guidance, and informal people leadership to junior team members, contributing to skills development and consistent standards.
• Work closely with Client Services, Transaction Management, and other internal stakeholders to ensure smooth execution and effective collaboration.

Assistant Vice President – Client Service Support

• Support the end-to-end execution of high-yield bond issuances, private placements, and liability management exercises
• Coordinate transaction timelines, ensuring all conditions precedent and closing deliverables are met
• Track and manage closing checklists and documentation flows
• Review transaction documents including indentures, note purchase agreements, agency agreements, and officer certificates
• Assist in ensuring documentation aligns with agreed commercial terms and operational requirements
• Act as a central point of contact between issuers, underwriters, law firms, trustees/agents, and internal teams
• Support communications to ensure all parties are aligned on transaction progress and deadlines
• Assist with bond settlement processes and post-closing deliverables
• Maintain transaction databases and reporting tools
• Ensure adherence to internal policies, regulatory requirements, and operational procedures
• Escalate issues or risks identified during transaction execution
• Coordinate and manage KYC/AML onboarding for new transactions

Junior Transaction Manager – Corporate Bond and Liability Management

• Lead and manage the Client Services (Loan Agency Operations) Complex Transactions Team for the Asia business, ensuring effective delivery across all client servicing activities.
• Set and maintain high service standards, ensuring client deliverables are completed accurately, on time, and in line with contractual and regulatory requirements.
• Act as a senior escalation point for complex or sensitive client issues.
• Own client communication standards, ensuring clarity, timeliness, and consistency across the business.
• Proactively manage client expectations and support long-term client satisfaction and retention.
• Work closely with the Head of Loan Operations (Asia) to ensure client servicing aligns with broader Asia business priorities and objectives.
• Partner with colleagues in the Transaction Management team to ensure smooth onboarding, execution, and ongoing servicing of new and existing business.
• Ensure payments, notices, reporting, and other client deliverables are processed accurately and within required deadlines.
• Actively participate in issue resolution, process improvement, and operational re-engineering initiatives.
• Ensure client servicing activities comply with internal controls, operating procedures, and regulatory requirements.
• Lead, develop, and mentor the Client Services (Loan Agency Operations) Complex Transactions Team.

Team Leader – Client Services, Complex Transactions, Asia

Vice President

• Responsible for the ongoing management of a portfolio of syndicated loans
• Ongoing review of syndicated loan and supporting finance & security documentation
• Covenant monitoring through the collection and analysis of financial statements and information with immediate distribution
• Facilitating deal amendments and handling the collection of lender votes within required timeframes
• Facilitating obligor accessions and handling the collection of lender votes within required timeframes
• Ongoing collaboration with internal GLAS deal teams
• Be the first point of call and form ongoing relationship with all deal counterparties
• Provision of exceptional customer service
• Coordinate efficient completion of GLAS’s KYC processes for new obligors
• Attendance at client meetings and industry conferences to assist with GLAS marketing and sales strategies
• Ensuring the timely updating of OneView, Trello and Debtdomain

Transaction Manager – Vice President

• Managing drawdowns, rollovers, rate fixes, pre-payments, redemptions and maturities.
• Reading and understanding loan documentation.
• Inputting relevant data into “Solvas”, the GLAS loan administration platform.
• Generating and sending notices to Borrowers and Lenders within specific timeframes.
• Receiving and checking SSIs, completing call-back procedures where necessary.
• Managing funds flow between Borrowers and Lenders.
• Arranging payments via online banking platforms of JPM, DBS and others.
• Calculating and ensuring payment of payment of principal repayments, interest, commitment and other fees (including PIK and non-pro rata events).
• Reconciling bank accounts.
• Handling loan transfer requests, ensuring requests comply with the transaction documentation and collecting transfer fees.
• Dealing with client queries in a timely manner.
• Dealing with external audit requests.
• Timely escalation of relevant matters to Team Leader and/or Managers.
• Due diligence with regards to potential fraud, money laundering, and both financial and reputational risk to GLAS.

Senior Client Services Associate

• Lead and manage the Client Services function in Singapore, ensuring effective delivery across all client servicing activities.
• Set and maintain high service standards, ensuring client deliverables are completed accurately, on time, and in line with contractual and regulatory requirements.
• Act as a senior escalation point for complex or sensitive client issues.
• Own client communication standards, ensuring clarity, timeliness, and consistency across the business.
• Proactively manage client expectations and support long-term client satisfaction and retention.
• Work closely with the Head of Loan Operations (Asia) to ensure client servicing aligns with broader Asia business priorities and objectives.
• Partner with colleagues in the Transaction Management team to ensure smooth onboarding, execution, and ongoing servicing of new and existing business.
• Ensure payments, notices, reporting, and other client deliverables are processed accurately and within required deadlines.
• Actively participate in issue resolution, process improvement, and operational re-engineering initiatives.
• Ensure client servicing activities comply with internal controls, operating procedures, and regulatory requirements.
• Lead, develop, and mentor the Client Services management team and wider function.
• Set clear objectives, performance measures, and development plans for team members.
• Monitor staffing levels to ensure appropriate resourcing and scalability.
• Work closely with HR on recruitment, performance management, succession planning, and the annual appraisal process.
• Foster a client-centric, accountable, and inclusive team culture.
• Lead and support change initiatives impacting client servicing, including system enhancements and process transformation.
• Contribute to strategic and ad-hoc projects that improve client experience, operational efficiency, or scalability.
• Work with the Product Development team to assess the service impact of new products and support successful launches.
• Provide insight and analysis on client trends, service performance, and potential risks or opportunities.
• Support the Head of Loan Operations (Asia), Managing Directors and Head of Business Development (Asia) in maintaining and strengthening key client relationships.
• Represent the Client Services team at selected client meetings and industry events as required.
• Act as a trusted senior point of contact for clients and colleagues on service-related matters.

HR Business Partner Manager

Risk & Regulatory Analyst

Transaction Manager – Loans

Operations Manager

Assistant Vice President – Client Service Support

Junior Transaction Manager – Corporate Bond and Liability Management

Team Leader – Client Services, Complex Transactions, Asia

Transaction Manager – Vice President

Senior Client Services Associate

Senior Client Services Associate

Head of Client Services