GLAS

Client Services Representative

• Manage and process all operational aspects of Debt Capital Markets transactions, including: Interest and principal payments (P&I), Redemptions, maturities, and corporate actions, PIK interest processing and non-pro-rata events, DWAC approvals and transfers.
• Review transaction documentation to ensure accurate setup and ongoing servicing.
• Input and maintain transaction data in GLAS systems (e.g., Transtar, Solvas, DTC interfaces).
• Generate, review, and distribute notices to issuers, investors, and clearing systems within defined deadlines.
• Manage cash flows related to bond payments, including coordination with custodians and clearing systems.
• Perform reconciliations of cash, positions, and payments; investigate and resolve breaks promptly.
• Act as a day-to-day operational contact for issuers, investors, and counterparties on assigned transactions.
• Respond to client and internal inquiries in a timely and professional manner.
• Coordinate with internal teams (CSSG, BCT, Tax, Technology) to ensure accurate and complete processing.
• Adhere to internal control frameworks, including maker/checker requirements and documented procedures.
• Escalate issues, risks, or exceptions promptly to the Team Lead or Manager.
• Perform due diligence with respect to fraud prevention, AML, sanctions, and reputational risk.
• Support audit confirmations and regulatory requests related to DCM transactions.
• Contribute to process improvements, automation initiatives, and system enhancements within DCM Client Services.
• Support onboarding of new transactions, issuers, and products as GLAS expands its DCM offering.
• Maintain accurate records and documentation in line with GLAS policies and procedures.

Client Services Associate, Debt Capital Markets

Business Analyst

• Communicating with departments across the business to understand their needs
• Strong organisational skills with the ability to manage multiple priorities
• Developing and documenting detailed business requirements for business process changes
• Supporting in translating business requirements into technical requirements that can be implemented by technical teams
• Development and continuation of improved reporting and metrics based upon the requirements of the business
• Supporting teams in actioning recommended changes, including training and helping to resolve any issues
• Work with the Business Analysis team to gain an understanding of how business requirements are captured and translated into functional specifications for developers
• Develop the skills to write Business Requirement Documents and Process definitions
• Assist with the development of proof of concepts based on the Appian platform
• Develop test plans and scripts to cover system testing stages
• Assist with the development of Appian solutions
• Assist with building/running other non-Appian solutions

Graduate Business Analyst

Analyst

• Responsible for onboarding entities in line with the applicable AML policy requirements
• Preparation of KYC files & updating of customer database (CDD/EDD)
• Periodic review & update of internal AML Policy & Team procedures documents for senior management approval
• Direct client communication via email during the KYC onboarding in English & French
• Participate & contribute to daily team calls in English & French
• Conduct open-source research as well as review documents provided by new & existing clients to meet our policy requirements
• Prepare clear & concise ownership and control details against each client record
• Client screening & ongoing monitoring via WorldCheck
• Quality control checks of your peers’ cases
• Lead new joiner training sessions for EMEA colleagues
• Actively contribute to cross-functional compliance projects.
• Maintain constructive stakeholder & colleague relationships.
• Proactively managing workload, with competing priorities and stakeholders
• Maintain awareness of French & EU regulations and upcoming changes to these
• Full understanding of the transactions being onboarded, and the service that GLAS is providing.
• Act as gatekeeper to escalate these accordingly if not in line with company policy.

Senior Due Diligence Analyst – French Speaker

• Managing and organising the daily workload ensuring activities are performed within defined deadlines.
• Reviewing transaction documentation from an operational perspective.
• Collaborating and coordinating with team members to cover all operational aspects of loan closing processes.
• Managing drawdowns, rollovers, rate sets, secondary transfers, payments etc.
• Calculating commitment and guarantee fees.
• Creating and maintaining Excel spreadsheets.
• Setting up transaction static data in internal loan databases (One View, Solvas).
• Reconciling client and transactional bank accounts.
• Dealing with audit requests.
• Checking and verifying work of the other team members and providing training and oversight of junior members of the Client Services team.
• In conjunction with the team Manager, developing processes and procedures.

Client Services Associate, Debt Capital Markets

Graduate Business Analyst

Senior Due Diligence Analyst – French Speaker

Client Services Associate, Loan Agency