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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
operational workload managementquality controlexception managementdocumentation quality checksaudit confirmationsStandard Settlement Instructions (SSI)callback validationfinancial services operationscapital marketscorporate trust
Soft Skills
leadershipattention to detailcontrol-focused mindsetcommunicationteam coordinationproblem-solvingcoachingguidancecollaborationprioritization
Tools & Technologies
internal systemsaudit trailsworkflow oversightClient ServicesTransaction Management
Industry Keywords
loan agencycontrolled operational environmenthigh-volume environmentdeadline-driven environment
About the role
Key responsibilities & impact- Provide day-to-day leadership and oversight of the CSSG team’s operational workload, ensuring tasks are prioritized and completed accurately within defined deadlines.
- Act as a senior escalation point for operational issues, exceptions, and high-priority items.
- Perform and review senior-level operational tasks, including approvals, quality checks, and exception handling.
- Create, review, and maintain lender and counterparty records, ensuring accuracy and completeness across internal systems.
- Oversee the setup and maintenance of Standard Settlement Instructions (SSI), including callback validation in line with GLAS procedures.
- Support payment and notice readiness by validating required inputs and identifying and escalating issues.
- Manage and review onboarding support activities for lenders, borrowers, and other counterparties, including documentation quality checks.
- Support the completion and review of audit confirmations and operational reviews within CSSG’s scope.
- Ensure appropriate documentation, evidence, and audit trails are maintained in line with internal controls.
- Provide coaching, guidance, and informal people leadership to junior team members, contributing to skills development and consistent standards.
- Work closely with Client Services, Transaction Management, and other internal stakeholders to ensure smooth execution and effective collaboration.
Requirements
What you’ll need- Experience in financial services operations, such as loan agency, capital markets, corporate trust, or a similar controlled operational environment.
- Proven experience performing senior operational approvals, quality control, or exception management.
- Prior exposure to people leadership, workflow oversight, or day-to-day team coordination is strongly preferred.
- Strong attention to detail and a control-focused mindset.
- Ability to manage competing priorities and operate effectively in a high-volume, deadline-driven environment.
- Strong communication skills with the confidence to escalate issues clearly and constructively.
Benefits
Comp & perks- Base salary + bonus
- Hybrid working
- Long service award
- Employee Assistance Program (EAP)
- Career development and study support
- Good holiday entitlement