GitLab

• Oversee the preparation, review, and timely filing of global indirect tax (including VAT) returns, ensuring accuracy and compliance with applicable regulations.
• Assist in calculating, preparing, and arranging timely settlement of indirect tax obligations, partnering with accounting and finance to validate data and resolve issues.
• Perform monthly accrual processes and reconcile indirect tax accounts, maintaining complete and accurate supporting documentation.
• Maintain and review quarterly reconciliations of indirect tax general ledger accounts to ensure alignment between tax records and financial statements.
• Collaborate with external tax service providers and advisors to validate tax calculations, filings, and positions in line with local tax laws.
• Build strong working relationships with internal stakeholders across accounting, legal, operations, and finance to support business decisions and special projects.
• Identify, develop, and implement indirect tax process improvements with a focus on controls, automation, efficiency, and analytics.
• Research, interpret, and document indirect tax regulations and legislative changes globally, assessing business impact and updating processes and SOX control documentation as needed.

Indirect Tax Analyst

Solutions Engineer

• Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle.
• Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments.
• Collaborate with Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion.
• Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates.
• Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment.
• Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning.
• Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners.
• Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.

Solutions Architect

Manager

• Conduct discovery sessions with DoD agencies and Federal Systems Integrators to understand current-state capabilities, mission constraints, and desired business outcomes
• Design outcome-oriented services proposals that align GitLab capabilities with customer success metrics and mission objectives
• Structure engagements using outcome-based pricing approaches where appropriate, while maintaining flexibility for staff augmentation and packaged offerings when contracting requirements dictate
• Navigate government contracting vehicles and work effectively through reseller/distributor partnerships and Federal Systems Integrators
• Develop custom-scoped SOWs and staffing plans for complex DoD implementations, engaging with technical architects and delivery leadership to ensure deliverability
• Articulate GitLab's services value proposition, catalog offerings, and implementation methodologies in the context of federal requirements and compliance frameworks
• Align with division chiefs, and program managers to gain agreement on scope, price, and shared responsibility mode of the services engagement.
• Build trusted advisor relationships with division chiefs, program managers, and technical leaders across DoD and FSI organizations
• Guide customers through commercial terms, procurement processes, and contracting structures appropriate for their acquisition environment
• Manage project- and account-level escalations, ensuring rapid resolution and maintaining customer confidence
• Position consulting, training, success tiers, and additional solutions proactively to ensure successful outcomes and long-term customer retention
• Facilitate solutioning sessions including implementation roadmapping, enterprise strategy discussions, and executive-level requirements gathering
• Drive measurable outcomes by structuring services that support customer success metrics, accurately forecasting services bookings, and tracking key performance indicators related to bookings, margin, and attachment to strategic opportunities.
• Own the engagement lifecycle from initial discovery and pre-sales solutioning through scoping, SOW development, staffing alignment, and transition to delivery, ensuring engagements are deliverable, clearly defined, and outcome-oriented.
• Influence cross-functional teams by articulating GitLab’s professional services value proposition in the context of federal requirements and compliance frameworks, and by feeding customer insights back into sales, delivery, and practice management.
• Partner with regional sales and engagement leadership to prioritize and manage services opportunities that support critical deals and strategic initiatives, providing clear recommendations on risk management, negotiation strategies, and commercial structures.
• Foster a culture of enablement and continuous improvement by training field teams on how to position and sell professional services in the DoD and FSI context, and by sharing trends, feedback, and suggestions that improve go-to-market content and operational processes.

Indirect Tax Analyst

Solutions Architect

Senior Professional Services Engagement Manager – PubSec