FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Professional Services Engagement Manager
GitLabEngagement Manager shaping professional services engagements to create strong customer partnerships at GitLab. Scoping outcomes to turn complex initiatives into measurable business outcomes.
Posted 6/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $85,200 - $144,000 per yearWebsite
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Conducting discovery and structuring outcome-oriented professional services engagements that align GitLab capabilities with customer business outcomes
- Partnering with account executives, solutions architects, and delivery stakeholders to turn DevSecOps and platform adoption initiatives into clear, actionable proposals and statements of work
- Perform discovery with account teams and customers to understand current capabilities, constraints, and desired business outcomes.
- Design standard and custom services proposals aligned to customer goals, clear success measures, and implementation needs.
- Build and present scoped services engagements and packaged solutions to customers and internal stakeholders to gain alignment and move opportunities forward.
- Guide customers and account teams through services value, commercial terms, agreements, and the quote and order process to support deal closure.
- Coordinate with Professional Services Operations and delivery partners to align staffing, skillsets, language, and time zone coverage for each engagement.
- Address pricing and implementation objections, and identify engagement and delivery risks early to keep opportunities progressing.
- Meet assigned financial targets and maintain an accurate services forecast using Salesforce and Clari.
- Build strong cross-functional relationships, provide responsive support to internal and customer stakeholders, and relay customer trends to improve services offerings and the customer journey.
Requirements
What you’ll need- Experience with professional services selling processes, including discovery, scoping, proposal development, and the fundamentals of commercial structuring.
- Experience using Salesforce for opportunity management, forecasting, and quoting.
- Experience working in a pre-sales setting and helping develop statements of work for implementation projects.
- A working understanding of the software development lifecycle, DevOps practices, and cloud transformation efforts, with the ability to relate technical solutions to business outcomes.
- Strong communication and stakeholder management skills, with the ability to build strong working relationships with account teams and customer stakeholders.
- Developing facilitation, negotiation, and problem-solving skills, along with the judgment to know when to consult more experienced team members.
- Comfort working cross-functionally with sales, solutions architecture, delivery, and operations teams to align on deal strategy, staffing, and execution.
- The ability to work effectively with minimal supervision in a fully remote, asynchronous environment while managing multiple opportunities and maintaining accurate forecasting.
Benefits
Comp & perks- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
professional services selling processesdiscoveryscopingproposal developmentcommercial structuringsoftware development lifecycleDevOps practicescloud transformationstatements of workforecasting
Soft Skills
communication skillsstakeholder managementrelationship buildingfacilitation skillsnegotiation skillsproblem-solving skillsjudgmentcross-functional collaborationself-managementadaptability