GitLab

Customer Success Manager

• Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
• Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
• Understand the customer journey and be able to guide them on future adoption
• Act as the GitLab liaison for GitLab questions, issues, or escalations. Collaborate with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
• Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
• Remain knowledgeable and up-to-date on GitLab releases

Solutions Engineer

• Your opportunity in the Solutions Architect team is to become a trusted advisor to GitLab prospects and clients
• You are responsible for driving and managing the technology and value evaluation and validation stages of the sales process
• You help drive value and change with software development for one of the fastest-growing platforms
• You work collaboratively with Sales, Customer Success, Engineering, Product Management, and Marketing organizations to realize customer value
• You guide technical evaluations via POC/POV ownership, RFP/audit support, and workshop design
• You serve as the customer advocate to other GitLab teams, including Product Development, Sales, and Marketing

Solutions Architect, DACH

Full-stack Engineer

• Own and drive the architectural direction for critical infrastructure platforms that support GitLab at global scale.
• Lead the design and evolution of large platforms and distributed systems that are scalable, resilient, secure, and cost-efficient.
• Serve as the technical authority on complex initiatives, guiding decisions that impact multiple teams and product areas.
• Translate business and product strategy into long-term technical roadmaps and execution plans.
• Drive alignment across engineering, product, and leadership by clearly communicating tradeoffs and recommendations.
• Establish technical standards and architectural patterns that raise quality and consistency across the organization.
• Be accountable for production outcomes, including reliability, performance, and operational excellence.
• Mentor senior engineers and act as a force multiplier through influence rather than direct authority.
• Operate effectively in ambiguous problem spaces where both the problem and the solution need to be defined.

Principal Engineer, Infrastructure Platforms

Technical Program Manager

• Lead end-to-end technical programs across product, engineering, data, and security, from initial scope through launch and continuous improvement
• Collaborate closely with executive leaders and senior stakeholders to translate strategic vision into actionable roadmaps and align on priorities and tradeoffs
• Coordinate distributed teams across time zones using strong asynchronous communication, providing structure, clarity, and consistent status updates
• Develop and maintain comprehensive program plans, proactively identifying and mitigating risks and dependencies while facilitating decisions that balance speed, quality, and customer impact
• Partner with customer success and cross-functional teams to refine communication plans, and operational workflows
• Champion GitLab's values and culture within programs, fostering collaborative excellence, continuous improvement, and innovation

Frontend Engineer

• Lead the design and evolution of our Vue.js frontend architecture, setting patterns and best practices that improve reliability, accessibility, and performance across Plan:Knowledge.
• Develop intuitive, high-quality user interfaces for Wiki, Pages, Markdown, Text Editors, and GitLab Query Language (GLQL) Views, ensuring they work well for both technical and non-technical users.
• Drive the technical direction of the Rich Text Editor (TipTap/ProseMirror), including collaborative editing experiences, large-document performance, and consistent behavior across browsers and devices.
• Collaborate closely with backend engineers, Product, UX, Security, and Technical Writing to ship iterative, well-scoped improvements that meaningfully enhance knowledge management workflows.
• Mentor and coach frontend engineers on the team, improving code quality, testing practices, and technical decision-making through thoughtful pairing, reviews, and documentation.
• Improve frontend test coverage and reliability using automated testing, monitoring, and debugging practices that prevent regressions and reduce incidents in production.
• Partner with adjacent Plan stage teams and frontend technical leaders to align on shared components, patterns, and standards that keep the GitLab frontend cohesive and maintainable.
• Contribute to AI-powered features and experiments within our knowledge tools, using GitLab Duo and other AI capabilities to streamline content creation, discovery, and collaboration.

Staff Frontend Engineer, Vue.js

Security Engineer

• Lead the end-to-end software supply chain security architecture for GitLab’s CI/CD platform, including SLSA Level 3 implementation and CI infrastructure hardening.
• Drive cross-team technical strategy and decisions across our Software Supply Chain Security (SSCS) stage teams, aligning engineering work to SSCS strategic plans.
• Collaborate with infrastructure and CI/CD teams to design and land long-term initiatives for secure, scalable runner architecture, container isolation, and pipeline security at scale.
• Propose and validate technical implementations that support architectural changes to improve CI/CD scaling and performance on critical paths.
• Teach, mentor, and coach Staff Engineers and individual contributors, raising the bar on supply chain threat modeling, secrets management, artifact signing, and SBOM lifecycle practices.
• Partner with Engineering Managers and senior leadership to define roadmaps, break down complex initiatives, and enable Staff Engineers to lead sub-department-wide efforts.
• Engage with customers and external stakeholders as a technical consultant and spokesperson for GitLab’s software supply chain security capabilities and roadmap.
• Collaborate with product, security, and compliance stakeholders to ensure features meet enterprise security, governance, and regulatory expectations in the software supply chain security market.

Principal Engineer, Software Supply Chain Security

Administration

• Support and work closely with GitLab’s Chief People Officer by anticipating needs, owning day-to-day operations, and ensuring priorities are executed smoothly.
• Manage complex calendars by vetting, prioritizing, and recommending meetings in line with GitLab meeting norms, while monitoring and resolving conflicts in advance.
• Transform high-level meeting descriptions and content links into clear, comprehensive agendas and briefing materials to ensure CPO preparedness for all internal and external meetings.
• Maintain frequent communication and structured check-ins with the CPO, proactively flagging items that need attention and tracking expectations and deliverables from functional peers.
• Monitor and maintain visibility into team progress by overseeing updates to agendas, trackers, and documentation, and supporting departmental reporting through formatted materials, reminders, and walkthroughs.
• Use AI tools extensively to automate routine tasks, synthesize information from multiple sources, and improve the quality and speed of decision support for the CPO.
• Coordinate end-to-end travel logistics, including transportation, accommodations, documentation, and security needs, while processing expenses and reimbursements in a timely, accurate manner.
• Partner with People Operations, IT, and other cross-functional partners to resolve logistical needs, support full-cycle recruiting and onboarding, and plan and execute virtual and in-person events, off-sites, and team activities.
• Contribute to the broader Executive Business Administrator community by building strong cross-functional relationships, sharing best practices, providing coverage for other EBAs, and participating in team initiatives.

Senior Executive Business Administrator, CPO

User Researcher

• Be the expert on the users within your allocated area of coverage: know how they use the GitLab, their pain points, their workflows, etc.
• Collaborate with GitLab designers, product managers and engineers on a wide array of research projects.
• Conduct all stages of UX research: identifying, planning, driving, conducting, analyzing, and reporting out insights.
• Use a wide variety of qualitative and quantitative research methods to apply to research questions.
• Communicate out statuses and updates of project work to stakeholders.
• Advocate for and socialize actionable insights independently and in a clear and compelling way to increase empathy.
• Produce research insights that result in impact.
• Participate in some of the research fielded by Senior and/or Staff Researchers to gain knowledge and exposure to more complex research projects.
• Actively contribute to the UX Research team culture by iterating on existing processes and documentation and contributing to peer reviews.

UX Researcher

• Be the expert on the users within your allocated area of coverage: know how they use the GitLab, their pain points, their workflows, etc.
• Collaborate with GitLab designers, product managers and engineers on a wide array of research projects.
• Conduct all stages of UX research: identifying, planning, driving, conducting, analyzing, and reporting out insights.
• Use a wide variety of qualitative and quantitative research methods to apply to research questions.
• Communicate out statuses and updates of project work to stakeholders.

UX Researcher, AI

Production Engineer

• Lead and develop a high-performing GitLab SaaS Production Engineering team that lives GitLab values and delivers reliable outcomes.
• Drive the unification of platforms, tooling, and processes that operate and maintain our multi-tenant and single-tenant SaaS production environments.
• Own the strategy and execution to consolidate duplicated tooling into cohesive, standardized approaches that simplify operations and improve reliability.
• Collaborate closely with Infrastructure Platforms, Product Management, and peer engineering teams to define, prioritize, and manage the team roadmap and backlog.
• Guide the team in adopting automation and sound engineering practices that strengthen the availability, security, and scalability of GitLab SaaS.
• Participate in the Incident Management on-call rotation, partnering with reliability engineers and development teams to respond to and learn from production incidents.
• Build and nurture a collaborative engineering culture that develops individual contributors into strong technical leaders and grows the team’s impact over time.

Engineering Manager – Production Engineering

Manager

• Lead and develop a team of five Renewal Managers focused on AMER (Americas region) accounts, providing coaching and accountability to elevate team performance and drive continuous improvement.
• Establish and maintain a strong team culture by fostering collaboration, setting a high bar for excellence, and creating an environment where team members feel supported and empowered to grow.
• Drive forecasting accuracy and business visibility by ensuring your team understands renewal methodologies and delivers predictable month-over-month and quarter-over-quarter forecasts within a 5% accuracy range.
• Partner closely with cross-functional leaders including Sales AVPs, Regional Directors, Customer Success Managers, and Renewals Operations to align on strategy, identify renewal risks, and execute mitigation plans for at-risk accounts.
• Guide your team in leveraging data and tools such as Salesforce and Gainsight to monitor customer health, adoption trends, and revenue impact, enabling data-driven decision-making and strategic account interventions.
• Lead your team's engagement in forecasting calls, account reviews, and best practice sessions to share learnings, celebrate wins, and collectively drive renewal KPIs including 70%+ retention rates and strong on-time renewal performance.
• Develop product knowledge and business acumen within your team, ensuring they understand GitLab's value proposition, competitive positioning, and how to navigate customer escalations and complex negotiations with confidence.
• Model a customer-centric mindset and empathetic approach, demonstrating how to balance business metrics with genuine concern for customer success and long-term relationship building.
• Leverage tools daily (such as Gainsight, Gong, and Claude) to generate insights and create compelling reports and presentations that tell the story of your team's performance and inform strategic decisions.

Manager, Renewals

Sales

• Drive partner-sourced First Order pipeline generation through scalable partner programs, campaigns, and systematic account mapping initiatives.
• Collaborate with First Order Account Executives, Field Marketing, and regional sales leaders to integrate partners into territory planning and demand generation activities.
• Execute repeatable partner-led First Order campaigns aligned to regional territories, including industry plays, account blitzes, and market-specific roadshows.
• Identify whitespace and conduct detailed account mapping with partners to surface new logo opportunities and expand First Order reach.
• Build and maintain programmatic relationships with emerging partners, distributors, longtail partners, and hyperscaler partners such as Amazon Web Services (AWS) and Google Cloud, with a focus on new customer acquisition and marketplace transactions.
• Support partner enablement and activation programs to scale First Order contribution across multiple partners, including hyperscaler co-sell and marketplace acceleration initiatives.
• Execute event-driven partner strategies, including partner alignment before events, lead capture during events, and pipeline conversion optimization after events.
• Manage one-to-many partner engagement through partner portals and automated systems, providing weekly pipeline forecasts, partner-sourced opportunity reports, and clear insights into campaign performance and territory impact.

Ecosystem Sales Manager – First Order

Business Intelligence Analyst

• Design, build, and maintain executive-ready dashboards, reports, and data visualizations in tools like Power BI and Tableau to show the health and impact of Field Enablement programs.
• Execute complex data queries across multiple sources, including Salesforce and data lakes such as Snowflake or Google BigQuery, to combine enablement activity data with sales performance data.
• Serve as a subject matter expert for Sales Enablement reporting in Salesforce, creating and optimizing custom report types and dashboards for use by field teams and leadership.
• Partner with Enablement team members to define and standardize key performance indicators and operational metrics across platforms such as learning management systems, content management systems, and Highspot.
• Analyze enablement, content, and program data to identify trends, risks, and opportunities, translating findings into clear, actionable recommendations for Enablement leadership and sales stakeholders.
• Collaborate with IT and Data teams to maintain data integrity, ensure reliable data pipelines, and drive alignment on data definitions and reporting standards.
• Present data-driven insights in a clear, concise way to both technical and non-technical audiences, including senior leadership and field sales teams, to support decisions and strategy.
• Manage and prioritize a portfolio of reporting requests and analytics projects, ensuring timely delivery, high-quality outputs, and consistent documentation of methodologies and definitions.

Enablement Data and Reporting Analyst

• Lead strategic sales and partner initiatives across the AMER region with major Global System Integrator (GSI) partners, designing and executing long-term growth plans for key accounts including Accenture, TCS, Capgemini, and Deloitte.
• Build, deepen, and manage executive-level relationships with GSI partners and GitLab field sales teams, proactively engaging account executives, area sales managers, and regional leadership to drive joint opportunities.
• Design, execute, and continually refine comprehensive joint business plans with GSI partners, including detailed account mapping, go-to-market strategies, solution positioning, and governance models that support pipeline and revenue goals.
• Develop joint offerings and solutions with GSI partners that highlight GitLab's AI-powered DevSecOps platform, create clear competitive differentiation, and deliver measurable customer value in the cloud and software development markets.
• Identify, prioritize, and support regional demand generation and pipeline-building activities with strategic partners, ensuring alignment with GitLab sales priorities and clear visibility into performance, progress, and outcomes.
• Coordinate GitLab stakeholder involvement across Sales, Customer Success, Technical, and Support teams to advance partner-driven opportunities, remove roadblocks, and ensure ecosystem and sales targets are met.
• Contribute to quarterly business reviews and annual planning with GSI partners and GitLab Ecosystem leadership, preparing forecasts, territory plans, and performance updates that inform strategy and decision making.
• Provide regular, accurate forecasts, pipeline visibility, and progress reports using tools such as Salesforce, documenting best practices and continuously improving how we work with GSI partners across the AMER region.

Ecosystem Sales Manager – GSI

Program Manager

• As a Program Manager, Field Enablement Content, you'll orchestrate, design, and deliver scalable enablement programs
• You'll own complex, cross-functional initiatives end to end
• You’ll use instructional design best practices and data to build and iterate learning paths and content
• Advocate for the needs of our field audiences across sales, customer success, and partner motions
• Maintain consistent touchpoints with Field Enablement functional leads and the Enablement PMO