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About the role
Key responsibilities & impact- Lead technical strategy for assigned accounts, acting as a trusted technical advisor across complex customer engagements.
- Facilitate high-value customer sessions such as value stream workshops and business value discussions to align technical solutions with customer goals.
- Develop and execute technical approaches for multi-team, multi-year transformation initiatives involving GitLab.
- Drive competitive analysis and technical positioning for complex opportunities within the Paris territory.
- Collaborate with sales, product, and cross-functional teams to address integration challenges, refine account plans, and represent customer requirements.
- Create customer success plans that support adoption, expansion, and long-term technical outcomes.
- Mentor Solutions Architect team members and contribute to team learning through shared practices, coaching, and knowledge exchange.
- Improve GitLab documentation, demonstrations, and customer-facing technical conversations based on product knowledge, customer feedback, and market trends.
Requirements
What you’ll need- Experience solving technical customer issues with broad scope and high complexity across enterprise environments.
- Ability to build and communicate end-to-end technical strategy for assigned accounts, including transformation planning and adoption guidance.
- Knowledge of the GitLab platform and how DevSecOps capabilities connect across the software delivery lifecycle.
- Experience leading workshops and guiding customer conversations that uncover needs, clarify value, and move complex engagements forward.
- Capability to work across sales, product, and other teams to resolve integration questions and support account strategy.
- Skill in competitive positioning, market awareness, and translating industry trends into practical opportunity strategy.
- Strength in mentoring peers, sharing knowledge asynchronously, and contributing to documentation and team learning.
- Openness to candidates with transferable experience from technical consulting, architecture, platform engineering, or related customer-facing roles.
Benefits
Comp & perks- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
GitLabDevSecOpstechnical strategytransformation planningcompetitive analysiscustomer success plansintegration challengestechnical documentationsoftware delivery lifecycle
Soft Skills
mentoringcommunicationcollaborationproblem-solvingcustomer engagementknowledge sharingworkshop facilitationstrategic thinkingcoaching