Gerber Collision & Glass

Manager

• Provide an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures.
• Plan and implement the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met.
• Coach and empower each team member’s performance and success in their individual roles.
• Promote and maintain the highest quality standards of professionalism in serving all customers.
• Lead and manage all repair facility personnel.

General Manager – SC Central

• Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
• Manage the activities of all locations within the designated market through active coordination with the individual locations’ General Managers.
• Monitor capture rates to insure stores are taking full advantage of opportunities.
• Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission to WOW every customer and be the best, ensuring staff is following standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance.
• Be the conduit for load leveling for the market by holding daily calls.
• Recruit, interview, train new hires.
• Ensure customer satisfaction by coaching staff and resolving customer concerns as required.
• Seek out opportunities for continuous education and development for all employees.
• Participate in external marketing and team building activities as requested.
• Promote safe, clean working conditions; review audits and safety records of their locations.
• Ensure all personal protective equipment is being used properly and document managers that do not enforce safety policies.
• Work with corporate staff to achieve the external growth of the assigned market internal reporting and communications to meet or exceed the objectives of the area business plan.
• Review location performance against goals with location managers, and provide coaching to ensure all locations are performing to potential.
• Contact all claims managers and dealer accounts on a monthly basis (minimum).
• Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested.
• Promote, develop and act as a liaison with area insurance contacts and other referral points.
• Ensure that stores are responsive to clients in a timely manner.

Market Manager

• Oversees 11 locations in Northwest Indiana
• Responsible for operation and results of multiple locations
• Provide leadership and mentoring to direct reports
• Ensure consistent execution of WOW plan
• Manage activities of all locations through coordination with General Managers
• Monitor capture rates to ensure store opportunities
• Hold staff accountable for shop performance
• Recruit, interview, train new hires
• Ensure customer satisfaction by coaching staff and resolving concerns
• Seek out opportunities for employee continuous education and development
• Participate in external marketing and team building activities
• Promote safe working conditions and review audits

Collision Market Manager

• Ensure consistent execution of WOW (Wow Operating Way) plan
• Take the CSR Role Based Certification and successfully perform the duties of a CSR for several weeks to ensure knowledge of the CSR role
• Take the Parts Coordinator Role Based Certification and successfully perform the duties of Part Coordinator for several weeks to ensure knowledge of the Parts Coordinator role
• Take Estimator Role Based Certification and successfully perform the duties of an Estimator for several months to ensure knowledge of the Estimator role
• Must successfully complete the RBC (role based competencies) for each position in the shop
• Complete the GM Onboarding program and demonstrate knowledge of the WOW Operating Way

Manager in Training

Vice President

• Responsible for the operation and results of 40 -130 stores with a total revenue of $150M-$200M within a designated area
• Direct business and financial strategies for their region including delivering service to clients
• Provide leadership to staff and contribute to company growth
• Monitor shop performance and ensure teams follow standard operating procedures
• Establish service excellence culture and deliver execution of the WOW in all locations
• Develop and implement strategy to achieve financial targets and key performance metrics

Regional Vice President

Procurement

• Create and implement forward-looking Procurement & Sourcing strategies for facility management services, real estate and construction products and services
• Build and maintain strong relationships with facility management services, real estate, and construction service providers; lead supplier selection, performance evaluations, and continuous improvement initiatives
• Negotiate strategic contracts, pricing, and terms with facility management services, real estate and construction vendors to achieve cost savings and ensure compliance
• Partner with Boyd Indirect Procurement regional analyst teams to support targeted vendor opportunities
• Conduct thorough, regular market research and analysis, benchmarking supplier offerings, pricing trends, and technology advancements
• Lead initiatives to streamline procurement processes, leveraging digital tools and analytics to enhance efficiency and transparency
• Manage the enterprise trade partnership with our IFM solution partner, Vixxo, to simplify the work order to payment process
• Partner with internal Facility Management, Construction, Acquisition IT, Risk, Finance, Legal, and Operational teams to align category management strategies
• Develop dashboards and reporting mechanisms to track savings, supplier performance, and category KPIs and present insights to senior leadership
• Responsible for adjacent spend categories including utilities and equipment maintenance as managed through our IFM partner

Category Manager, Facilities Management, Real Estate, Construction

• Create and implement forward-looking Procurement & Sourcing strategies for Fleet/Fuel, Business Travel, Office Supplies, Express Shipping, etc.
• Build and maintain strong relationships with Fleet/Fuel, Business Travel, Office Supplies, Express Shipping, etc. service providers
• Lead supplier selection, performance evaluations, and continuous improvement initiatives
• Negotiate strategic contracts, pricing, and terms with vendors to achieve cost savings and ensure compliance
• Partner with Boyd Indirect Procurement regional analyst teams to support targeted vendor opportunities
• Conduct market research, analysis, and benchmarking of supplier offerings, pricing trends, and technology
• Lead process improvement initiatives leveraging digital tools and analytics to enhance efficiency and transparency
• Collaborate with internal IT, HR, Marketing, Risk, Finance, Legal, and Operational teams to align strategies
• Develop dashboards and reporting mechanisms to track savings, supplier performance, and category KPIs
• Present insights and strategic recommendations to senior leadership
• Expand responsibility to additional related spend categories during discovery phase
• Occasional travel to visit supplier sites, attend industry events, or meetings at corporate offices

General Manager – SC Central

Market Manager

Collision Market Manager

Collision Market Manager

Manager in Training

Regional Vice President

Market Manager

Category Manager, Facilities Management, Real Estate, Construction

Category Manager, General and Administrative