Gerber Collision & Glass

Technician

• Provide an exceptional and successful customer experience through meticulous assessment and quality repair of each customer’s vehicle.
• Thoroughly disassemble, repair, and reassemble each vehicle while striving for speed, quality, and customer excellence.
• Plan the necessary repair work and prepare cost estimates for customers.
• Utilize various tools for repairs and ensure work is executed correctly by inspecting vehicles after repair.

Body Technician

• Provide exceptional and successful customer experience through meticulous assessment and quality repair of vehicles
• Disassemble, repair, and reassemble vehicles
• Plan repair work and prepare cost estimates for customers
• Use tools to repair vehicle sections and align car chassis
• Replace or repair damaged sections, glass, windshields and interior parts
• Weld and fit parts into place
• Prepare and repaint vehicles

Auto Body Technician

• Provide an exceptional and successful customer experience through meticulous assessment and quality repair of vehicles
• Disassemble, repair, and reassemble vehicles to restore them to pre-accident condition
• Ensure consistent execution of WOW (Wow Operating Way) plan
• Plan necessary repair work and prepare cost estimates for customers
• Use various tools such as cutting guns, plasma cutters, hydraulic jacks, hammers, and pliers to repair vehicles
• Hammers out dents, dimples, and other minor body damage and apply filler resins when needed
• Realign car chassis and frames to repair structural damage
• Remove damaged sections and replace them with new or aftermarket parts
• Inspect vehicles post-repair to ensure all work executed correctly

• Determines testing and analysis by communicating with shop representatives and reviews all estimates for repair
• Performs diagnostic testing, programming, ADAS calibrations and analysis
• Performs wiring repairs
• Advises shop of needed repairs
• Keeps inventory of stock, communicating with support staff for needed orders and verifying order receipts
• Writes, prints and emails service invoices
• Collects signature or payment for work performed
• Delivers completed invoices and payments to office in orderly manner
• Keeps shop equipment operating by following operating instructions, troubleshoots breakdowns; maintains supplies; performs preventative maintenance; advises management of repairs; keeps Google Drive up to date
• Collaborates with teammates according to PPT guidelines to schedule/complete jobs
• Other duties, as assigned

Automotive ADAS Calibration Technician

Estimator

• Provide an exceptional and successful customer experience while creating estimates
• Coordinate repair needs for customers including all communication
• Inform and update customers and insurance companies throughout the repair process
• Accurately assess the damage of vehicles
• Document needed repairs and parts replacement on the damage appraisal
• Ensure compliance with all insurance client requirements, processes and metrics
• Participate in daily “production walks” with the Management Team, as required

Collision Estimator

• Provide an exceptional and successful customer experience through meticulous assessment and quality repair of each customer’s vehicle.
• Thoroughly disassemble, repair, and reassemble each vehicle while achieving the repair facilities KPIs.
• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Plan the repair work that is necessary and prepares cost estimates for customers.
• Use tools such as cutting guns, plasma cutters, hydraulic jacks, hammers, and pliers to repair sections of a vehicle.
• Hammer out dents, dimples, and other minor body damage.
• Realign car chassis and frames to repair structural damage.
• Remove damaged sections of vehicles and replace them with new or aftermarket parts.
• Replace or repair glass and windshields as needed.
• Inspect vehicles after repair to ensure all work has been executed correctly.

Collision Auto Body Technician

Client Partner

• Supports achievement of operational and client metrics
• Prepares concise and informative audit reports using company reporting (Domo) and Client Score Cards to effectively identify issues and communicate findings to Regional, Market and Shop Leadership
• Conducts internal audits on insurance KPIs, estimating practices and The WOW operating procedures
• Communicates/ coaches on audit findings for improvement or best practices
• Develops a high level understanding of key client expectations and metrics as well as internal operating initiatives currently underway
• Works in partnership with the National Account team to understand client requirements and current performance levels
• Communicates performance information to Regional leadership and assists leadership with improvement plan development and follow up
• Trains and coaches market and shop leaders on following WOW repair processes
• Participates in regular Regional and Market leadership calls to communicate successes/improvements, deficiencies and improvement plans
• Supports Regional and Market leadership for the training and implementation of Gerber’s processes and procedures

Regional Client Performance Manager

Manager

• Provide an exceptional and successful customer experience
• Lead and maintain the day-to-day operation of the Store
• Ensure consistent execution of WOW (Wow Operating Way) plan
• Prepare and manage the annual and monthly operating budget
• Forecast, target and track monthly sales, profit and expense objectives
• Deliver formal annual performance reviews and informal monthly performance reviews
• Monitor and maintain all A/P and A/R relating to the Collision Center
• Maintain a clean and organized repair facility at all times
• Monitor all maintenance required for all shop equipment
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code
• Open and close the facility daily as per established procedures
• Conduct or coordinate daily production meetings/walks
• Manage all estimates to ensure labor mix is within established standards
• Manage store capacity
• Lead and manage all repair facility personnel
• Facilitate monthly Health & Safety and staff meetings
• Attend monthly managers meetings
• Attend training, information sessions and workshops recommended by Senior Leadership Team
• Store CSI performance review and follow up within 24 hours

General Manager

• Calibrate a Career That Keeps Growing
• Determine testing and analysis by communicating with shop representatives and reviewing all estimates for repair
• Perform diagnostic testing, programming, ADAS calibrations and analysis
• Advise shop of needed repairs
• Keep inventory of stock, communicating with support staff for needed orders
• Write, print and email service invoices
• Collaborate with teammates according to PPT guidelines to schedule/complete jobs

Automotive Mobile ADAS Technician

Customer Support

• Provide an exceptional customer experience
• Manage working relationships with customers and insurance companies
• Provide administrative support for the Repair Facility Team
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorizations
• Prepare RO work packets
• Record all communication with customers or insurance partners during the repair process
• Confirm car rental information and update CCC One with rental car usage information
• Manage ARMS throughout the day

Customer Service

• Drive increased performance across the network through execution of proven behaviors and activities.
• Have an intrinsic understanding of the Gerber Operating Model as a foundation for driving a Continuous Improvement Process.
• Track and monitor performance and adherence to the operating model through use of various reporting mechanisms.
• Effectively conduct training, consulting and coaching.
• Rollout new strategic initiatives as directed by DDO.
• Conduct WOW Ready Assessments during shop visits.
• Provide project consulting and coaching, utilizing continuous improvement tools to ensure project success in partnership with Director, Continuous Improvement, Market and Store leadership.
• Leverage lean-thinking and continuous improvement tools to achieve process improvements, cost savings, and productivity goals.
• Develop and provide CI training to help build team capability while ensuring consistency in training content and approach across the enterprise.
• Partner with functional leaders to identify their CI goals by evaluating existing functional objectives and long-range plans, processes and outputs, and team project portfolios.
• Help analyze cost savings opportunities and work with finance and business partners to quantify outcomes.

Continuous Improvement Manager

• Ensure consistent execution of WOW (Wow Operating Way) plan
• Take the CSR Role Based Certification and successfully perform the duties of a CSR for several weeks to ensure knowledge of the CSR role
• Take the Parts Coordinator Role Based Certification and successfully perform the duties of Part Coordinator for several weeks to ensure knowledge of the Parts Coordinator role
• Take Estimator Role Based Certification and successfully perform the duties of an Estimator for several months to ensure knowledge of the Estimator role
• Must successfully complete the RBC (role based competencies) for each position in the shop
• Complete the GM Onboarding program and demonstrate knowledge of the WOW Operating Way

Body Technician

Auto Body Technician

Auto Body Technician

Automotive ADAS Calibration Technician

Collision Estimator

Collision Auto Body Technician

Regional Client Performance Manager

General Manager

Automotive Mobile ADAS Technician

Customer Service

Continuous Improvement Manager

Manager in Training