Gerber Collision & Glass

Support Engineer

• Perform remote vehicle scanning, programming, and calibrations for the collision shop via telephone and online chat.
• Document the work performed and generate the related invoice.
• Collaborate with our ADAS Customer Support Techs and Team Leads about best practices, training opportunities, and career growth.
• Access the OEM software tools and service information to ensure all procedures are followed and calibrations are completed successfully.
• Other duties as assigned

ADAS Customer Support Technician

Manager

• Provide an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures.
• Plan and implement the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met.
• Coach and empower each team member’s performance and success in their individual roles.
• Promote and maintain the highest quality standards of professionalism in serving all customers.
• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates.
• Manage all estimates to ensure labor mix is within established standards.
• Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings.
• Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

General Manager

• Ensure consistent execution of WOW (Wow Operating Way) plan
• Prepare and manage the annual and monthly operating budget of the collision center
• Forecast, target and track monthly sales, profit and expense objectives
• Deliver formal annual performance reviews and informal monthly performance reviews
• Monitor and maintain all A/P and A/R relating to the Collision Center
• Maintain a clean and organized repair facility at all times
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code
• Open and close the facility daily as per established procedures
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards
• Manage store capacity
• Lead and manage all repair facility personnel
• Facilitate monthly Health & Safety and staff meetings
• Attend monthly managers meetings
• Attend training, information sessions and workshops recommended by Senior Leadership Team
• Store CSI performance review and follow up within 24 hours.

• Ensure consistent execution of WOW (Wow Operating Way) plan
• Prepare and manage the annual and monthly operating budget of the collision center
• Forecast, target and track monthly sales, profit and expense objectives
• Deliver formal annual performance reviews and informal monthly performance reviews
• Monitor and maintain all A/P and A/R relating to the Collision Center
• Maintain a clean and organized repair facility at all times
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code
• Open and close the facility daily as per established procedures
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards
• Manage store capacity
• Lead and manage all repair facility personnel
• Facilitate monthly Health & Safety and staff meetings
• Attend monthly managers meetings

• Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
• Manage the activities of all locations within the designated market through active coordination with the individual locations’ General Managers.
• Monitor capture rates to insure stores are taking full advantage of opportunities.
• Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission to WOW every customer and be the best.
• Ensure staff is following standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance.
• Be the conduit for load leveling for the market by holding daily calls.
• Recruit, interview, train new hires.
• Ensure customer satisfaction by coaching staff and resolving customer concerns as required.
• Seek out opportunities for continuous education and development for all employees.
• Participate in external marketing and team building activities as requested.
• Promote safe, clean working conditions; review audits and safety records of their locations.
• Ensure all personal protective equipment is being used properly and document managers that do not enforce safety policies.
• Work with corporate staff to achieve the external growth of the assigned market internal reporting and communications to meet or exceed the objectives of the area business plan.
• Review location performance against goals with location managers, and provide coaching to ensure all locations are performing to potential.
• Contact all claims managers and dealer accounts on a monthly basis (minimum).
• Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested.
• Promote, develop and act as a liaison with area insurance contacts and other referral points.
• Ensure that stores are responsive to clients in a timely manner.

Collision Market Manager

Recruitment

• Develops and Executes Strategic Recruiting Plans: Communicates regularly with Talent Acquisition Managers regarding goal alignment and achievement, recruitment process updates and changes, and internal customer alignment.
• Proactively communicates with operational leadership to review staffing strategy, providing recommendations, and understanding recruiting needs.
• Supports the staffing strategy both in person and remotely as directed by the recruiting needs.
• Independently, researches, recommends, and uses established and new sources for active and passive candidates.
• Posts open positions internally and on approved job boards.
• Using market and industry knowledge may recommend and utilize non-traditional posting opportunities.
• Reviews resumes/applications and pre-screens candidates, referring qualified candidates on to hiring managers.
• Tracks progress of candidates in process & handles administrative details.
• Manages the offer process to ensure consistency, compliance with gerber’s policy & practice, and a high rate of acceptance.
• Provide a clear handoff to the HR Team to enable an effective and consistent onboarding process.
• Maintain candidate data in Workday, utilize current metrics, and compile related reports.
• Networking for Applicant Generation: Promotes and expands the teammate referral and alumni referral networks.
• Working with operations and building professional networks to help surface passive candidates.
• Independently leverages a variety of sourcing tools and strategies (i.e., Indeed, LinkedIn, social media and hiring events) to provide quality candidates.
• Independently work with internal and external partners to form and maintain “competitive intelligence” on competitors within the market and follows gerber’s guidelines on recruiting from competition.

Regional Recruiting Manager

Vice President

• Under the direction of the Divisional Vice President, the Regional Vice President (RVP) is responsible for the operation and results of 40 -130 stores with a total revenue of $150M-$200M within a designated area.
• Directing the business and financial strategies for their region including delivering outstanding service to our clients, providing exceptional leadership to our staff, demonstrating expertise within our industry, and effectively contributing to company growth.
• Responsible for leading their regional team with the express purpose of meeting or exceeding sales, profitability and EBITDA targets.
• Key member of the Operations Leadership Team and responsible for the development and performance of all market management in their region and for instilling the Boyd Group’s Mission, Vision and objectives within their teams.

Regional Vice President

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates.
• Manage all estimates to ensure labor mix is within established standards.
• Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings.
• Attend monthly managers meetings.

Collision General Manager

• Manage the full lifecycle of contracts, from initial drafting and negotiation through execution, renewal, and termination
• Support negotiations with suppliers and service providers, in collaboration with Indirect Procurement Category Managers and cross-functional teams
• Establish and enforce robust compliance frameworks to ensure that all contractual agreements meet legal and regulatory requirements
• Partner with procurement, legal, finance, and business teams to align contract terms with operational needs and strategic objectives
• Serve as the primary point of contact for contractual matters, managing contract-related relationships with key suppliers
• Identify opportunities to streamline contract processes, enhance digital contract management tools, and implement best practices to improve efficiency and reduce cycle times

Contracts Manager

• Supports achievement of operational and client metrics.
• Prepares concise and informative audit reports using company reporting (Domo) and Client Score Cards to effectively identify issues and communicate findings to Regional, Market and Shop Leadership.
• Conducts internal audits on insurance KPIs, estimating practices and The WOW operating procedures to ensure repair facilities are operating best in class.
• Communicates/ coaches on audit findings for improvement or best practices.
• Develops a high level understanding of key client expectations and metrics as well as internal operating initiatives currently underway.
• Oversees performance improvement initiatives in repair centers that are currently not meeting company and key client expectations.
• Works in partnership with the National Account team to understand client requirements and current performance levels for a specific Insurance Partner(s).
• Helps communicate performance information and associated improvement plans to Insurance Partners.
• Communicates performance information to Regional leadership and assists leadership with improvement plan development and follow up.
• Trains and coaches market and shop leaders on following WOW repair processes as it relates to estimatic areas focusing on increasing repair percentage, alternative parts utilization, fair judgment time and proper file documentation.
• Participates in regular Regional and Market leadership calls to communicate successes/improvements, deficiencies and improvement plans.
• Engages in Client calls to ensure understanding of current issues and to communicate important messages.
• Supports Regional and Market leadership for the training and implementation of Gerber’s processes and procedures related to new acquisitions.
• Extracts and analyzes data from the company’s internal data reporting tools.
• Monitors and evaluates scorecard performance for insurance partners.

Regional Client Performance Manager

• Lead negotiations for equipment pricing for new location builds and renovations, ensuring cost-effectiveness and compliance with budgetary guidelines
• Monitor equipment procurement processes, including requisitions, orders, and deliveries, to ensure smooth operations
• Engage with construction teams during the bidding process to provide insights and recommendations regarding pricing and feasibility of proposed facility projects
• Coordinate with construction, architectural teams, and key vendors on shop design and layout
• Develop and maintain relationships with equipment suppliers, manufacturers, installers, and vendors to secure competitive pricing, favorable terms, and timely deliveries
• Collaborate with maintenance vendors to schedule and oversee routine equipment maintenance and repairs, ensuring minimal disruptions to operations
• Work closely with operations to establish and manage budgets for facility-related projects, repairs, and equipment purchases
• Utilize financial tracking systems to monitor expenses and maintain budgeting accuracy
• Integrate accounts payable processes with Workday to ensure seamless financial transactions related to facilities and equipment
• Conduct regular site visits to assess equipment performance, facility condition, and compliance with company standards
• Provide guidance and support to regional facility managers on best practices for equipment utilization, maintenance, and upgrades

Regional Facilities Manager

• Provide an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures.
• Plan and implement the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met.
• Coach and empower each team member’s performance and success in their individual roles.
• Promote and maintain the highest quality standards of professionalism in serving all customers.
• Lead and manage all repair facility personnel.

General Manager – SC Central

• Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
• Manage the activities of all locations within the designated market through active coordination with the individual locations’ General Managers.
• Monitor capture rates to insure stores are taking full advantage of opportunities.
• Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission to WOW every customer and be the best, ensuring staff is following standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance.
• Be the conduit for load leveling for the market by holding daily calls.
• Recruit, interview, train new hires.
• Ensure customer satisfaction by coaching staff and resolving customer concerns as required.
• Seek out opportunities for continuous education and development for all employees.
• Participate in external marketing and team building activities as requested.
• Promote safe, clean working conditions; review audits and safety records of their locations.
• Ensure all personal protective equipment is being used properly and document managers that do not enforce safety policies.
• Work with corporate staff to achieve the external growth of the assigned market internal reporting and communications to meet or exceed the objectives of the area business plan.
• Review location performance against goals with location managers, and provide coaching to ensure all locations are performing to potential.
• Contact all claims managers and dealer accounts on a monthly basis (minimum).
• Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested.
• Promote, develop and act as a liaison with area insurance contacts and other referral points.
• Ensure that stores are responsive to clients in a timely manner.

Market Manager

• Oversees 11 locations in Northwest Indiana
• Responsible for operation and results of multiple locations
• Provide leadership and mentoring to direct reports
• Ensure consistent execution of WOW plan
• Manage activities of all locations through coordination with General Managers
• Monitor capture rates to ensure store opportunities
• Hold staff accountable for shop performance
• Recruit, interview, train new hires
• Ensure customer satisfaction by coaching staff and resolving concerns
• Seek out opportunities for employee continuous education and development
• Participate in external marketing and team building activities
• Promote safe working conditions and review audits

• Ensure consistent execution of WOW (Wow Operating Way) plan
• Take the CSR Role Based Certification and successfully perform the duties of a CSR for several weeks to ensure knowledge of the CSR role
• Take the Parts Coordinator Role Based Certification and successfully perform the duties of Part Coordinator for several weeks to ensure knowledge of the Parts Coordinator role
• Take Estimator Role Based Certification and successfully perform the duties of an Estimator for several months to ensure knowledge of the Estimator role
• Must successfully complete the RBC (role based competencies) for each position in the shop
• Complete the GM Onboarding program and demonstrate knowledge of the WOW Operating Way

Manager in Training

• Responsible for the operation and results of 40 -130 stores with a total revenue of $150M-$200M within a designated area
• Direct business and financial strategies for their region including delivering service to clients
• Provide leadership to staff and contribute to company growth
• Monitor shop performance and ensure teams follow standard operating procedures
• Establish service excellence culture and deliver execution of the WOW in all locations
• Develop and implement strategy to achieve financial targets and key performance metrics

Procurement

• Create and implement forward-looking Procurement & Sourcing strategies for facility management services, real estate and construction products and services
• Build and maintain strong relationships with facility management services, real estate, and construction service providers; lead supplier selection, performance evaluations, and continuous improvement initiatives
• Negotiate strategic contracts, pricing, and terms with facility management services, real estate and construction vendors to achieve cost savings and ensure compliance
• Partner with Boyd Indirect Procurement regional analyst teams to support targeted vendor opportunities
• Conduct thorough, regular market research and analysis, benchmarking supplier offerings, pricing trends, and technology advancements
• Lead initiatives to streamline procurement processes, leveraging digital tools and analytics to enhance efficiency and transparency
• Manage the enterprise trade partnership with our IFM solution partner, Vixxo, to simplify the work order to payment process
• Partner with internal Facility Management, Construction, Acquisition IT, Risk, Finance, Legal, and Operational teams to align category management strategies
• Develop dashboards and reporting mechanisms to track savings, supplier performance, and category KPIs and present insights to senior leadership
• Responsible for adjacent spend categories including utilities and equipment maintenance as managed through our IFM partner

Category Manager, Facilities Management, Real Estate, Construction

• Create and implement forward-looking Procurement & Sourcing strategies for Fleet/Fuel, Business Travel, Office Supplies, Express Shipping, etc.
• Build and maintain strong relationships with Fleet/Fuel, Business Travel, Office Supplies, Express Shipping, etc. service providers
• Lead supplier selection, performance evaluations, and continuous improvement initiatives
• Negotiate strategic contracts, pricing, and terms with vendors to achieve cost savings and ensure compliance
• Partner with Boyd Indirect Procurement regional analyst teams to support targeted vendor opportunities
• Conduct market research, analysis, and benchmarking of supplier offerings, pricing trends, and technology
• Lead process improvement initiatives leveraging digital tools and analytics to enhance efficiency and transparency
• Collaborate with internal IT, HR, Marketing, Risk, Finance, Legal, and Operational teams to align strategies
• Develop dashboards and reporting mechanisms to track savings, supplier performance, and category KPIs
• Present insights and strategic recommendations to senior leadership
• Expand responsibility to additional related spend categories during discovery phase
• Occasional travel to visit supplier sites, attend industry events, or meetings at corporate offices

ADAS Customer Support Technician

General Manager

General Manager

General Manager

Collision Market Manager

Regional Recruiting Manager

Regional Vice President

Collision General Manager

Contracts Manager

Regional Client Performance Manager

Regional Facilities Manager

General Manager – SC Central

Market Manager

Collision Market Manager

Collision Market Manager

Manager in Training

Regional Vice President

Market Manager

Category Manager, Facilities Management, Real Estate, Construction

Category Manager, General and Administrative