Gerber Collision & Glass

Manager

• Drive increased performance across the network through execution of proven behaviors and activities.
• Have an intrinsic understanding of the Gerber Operating Model as a foundation for driving a Continuous Improvement Process.
• Track and monitor performance and adherence to the operating model through use of various reporting mechanisms.
• Effectively conduct training, consulting and coaching.
• Rollout new strategic initiatives as directed by DDO.
• Conduct WOW Ready Assessments during shop visits.
• Provide project consulting and coaching, utilizing continuous improvement tools to ensure project success in partnership with Director, Continuous Improvement, Market and Store leadership.
• Leverage lean-thinking and continuous improvement tools to achieve process improvements, cost savings, and productivity goals.
• Develop and provide CI training to help build team capability while ensuring consistency in training content and approach across the enterprise.
• Partner with functional leaders to identify their CI goals by evaluating existing functional objectives and long-range plans, processes and outputs, and team project portfolios.
• Help analyze cost savings opportunities and work with finance and business partners to quantify outcomes.

Continuous Improvement Manager

• Ensure consistent execution of WOW (Wow Operating Way) plan
• Take the CSR Role Based Certification and successfully perform the duties of a CSR for several weeks to ensure knowledge of the CSR role
• Take the Parts Coordinator Role Based Certification and successfully perform the duties of Part Coordinator for several weeks to ensure knowledge of the Parts Coordinator role
• Take Estimator Role Based Certification and successfully perform the duties of an Estimator for several months to ensure knowledge of the Estimator role
• Must successfully complete the RBC (role based competencies) for each position in the shop
• Complete the GM Onboarding program and demonstrate knowledge of the WOW Operating Way

Manager in Training

• Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
• Manage the activities of all locations within the designated market through active coordination with the individual locations’ General Managers.
• Monitor capture rates to insure stores are taking full advantage of opportunities.
• Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission to WOW every customer and be the best, ensuring staff is following standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance.
• Be the conduit for load leveling for the market by holding daily calls.
• Recruit, interview, train new hires.
• Ensure customer satisfaction by coaching staff and resolving customer concerns as required.
• Seek out opportunities for continuous education and development for all employees.
• Participate in external marketing and team building activities as requested.
• Promote safe, clean working conditions; review audits and safety records of their locations.
• Ensure all personal protective equipment is being used properly and document managers that do not enforce safety policies.
• Work with corporate staff to achieve the external growth of the assigned market internal reporting and communications to meet or exceed the objectives of the area business plan.
• Review location performance against goals with location managers, and provide coaching to ensure all locations are performing to potential.
• Contact all claims managers and dealer accounts on a monthly basis (minimum).
• Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested.
• Promote, develop and act as a liaison with area insurance contacts and other referral points.
• Ensure that stores are responsive to clients in a timely manner.

Collision Market Manager

• Drive increased performance across the network through the execution of proven behaviors and activities.
• Have an intrinsic understanding of the Gerber Operating Model as a foundation for driving a Continuous Improvement Process.
• Track and monitor performance and adherence to the operating model through use of various reporting mechanisms.
• Address identified operational issues at action plan or non-performing stores.
• Conduct training, consulting, and coaching.
• Work with market manager and general manager.
• Rollout new strategic initiatives as directed by DDO.
• Conduct WOW Ready Assessments during shop visits.
• Provide project consulting and coaching, utilizing continuous improvement tools to ensure project success in partnership with Director, Continuous Improvement, Market and Store leadership.
• Leverage lean-thinking and continuous improvement tools to achieve process improvements, cost savings, and productivity goals.
• Develop and provide CI training to help build team capability while ensuring consistency in training content and approach across the enterprise.
• Provide ad-hoc subject matter expertise to help drive process improvement, support problem solving, innovation, etc.
• Partner with functional leaders to identify their CI goals by evaluating existing functional objectives and long-range plans, processes and outputs, and team project portfolios.
• Support project prioritization and team capacity planning in partnership with functional leadership.
• Help analyze cost savings opportunities and work with finance and business partners to quantify outcomes.
• Conduct accurate, objective, and consistent shop audits on the Boyd/Gerber Operating Model in terms of both process and metrics.
• Follow-up to ensure that barriers are thoroughly and consistently being identified, addressed, and action plans created through performance reports and meetings.
• Prioritize areas of focus to ensure that areas of highest needs are addressed in a timely manner without neglecting overall focus.

• Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
• Manage the activities of all locations within the designated market through active coordination with the individual locations’ General Managers.
• Monitor capture rates to insure stores are taking full advantage of opportunities.
• Manage and hold all staff accountable for shop performance.
• Be the conduit for load leveling for the market by holding daily calls.
• Recruit, interview, train new hires.
• Ensure customer satisfaction by coaching staff and resolving customer concerns as required.
• Seek out opportunities for continuous education and development for all employees.
• Participate in external marketing and team building activities as requested.
• Promote safe, clean working conditions; review audits and safety records of their locations.

• Provide an exceptional customer experience while leading day-to-day operations
• Plan and implement daily operations of the Collision Center
• Ensure overall KPI’s and insurance metrics are met
• Coach and empower team members' performance
• Maintain high quality standards of professionalism

Continuous Improvement Manager

Manager in Training

Collision Market Manager

Continuous Improvement Manager

Collision Market Manager

Auto Body General Manager

Collision Market Manager