Gerber Collision & Glass

Manager

• Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
• Manage the activities of all locations within the designated market through active coordination with the individual locations’ General Managers.
• Monitor capture rates to insure stores are taking full advantage of opportunities.
• Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission to WOW every customer and be the best.
• Ensure customer satisfaction by coaching staff and resolving customer concerns as required.
• Seek out opportunities for continuous education and development for all employees.
• Participate in external marketing and team building activities as requested.
• Promote safe, clean working conditions; review audits and safety records of their locations.
• Ensure that stores are responsive to clients in a timely manner.

Market Manager

Human Resources

• Assist in the development of organizational planning
• Engage with managers on business and people issues
• Provide HR project leadership in the development of policy revisions
• Consult with managers on all aspects of leadership and employee/labor relations
• Lead projects and track project goals and tasks
• Ensure consistent and equitable application of organizational policies

Human Resources Manager

• Providing an exceptional and successful customer experience
• Leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures
• Planning and implementing the daily operations of the Collision Center to meet KPI’s and insurance metrics
• Coaching and empowering team members' performance and success
• Promoting and maintaining the highest quality standards of professionalism
• Managing the annual and monthly operating budget of the collision center
• Monitoring and maintaining all A/P and A/R relating to the Collision Center
• Conducting and coordinating daily production meetings/walks
• Managing store capacity and leading all repair facility personnel

Collision General Manager

• Ensure consistent execution of WOW (Wow Operating Way) plan
• Take the CSR Role Based Certification and successfully perform the duties of a CSR for several weeks to ensure knowledge of the CSR role
• Take the Parts Coordinator Role Based Certification and successfully perform the duties of Part Coordinator for several weeks to ensure knowledge of the Parts Coordinator role
• Take Estimator Role Based Certification and successfully perform the duties of an Estimator for several months to ensure knowledge of the Estimator role
• Must successfully complete the RBC (role based competencies) for each position in the shop
• Complete the GM Onboarding program and demonstrate knowledge of the WOW Operating Way

Manager – In Training

• Assist in the development of organizational planning, utilizing a deep understanding of the business needs.
• Take a consultative approach to engaging with managers on business and people issues.
• Provide HR project leadership in the development of policy revisions and/or other employee related programs.
• Consult with managers on all aspects of leadership and employee/labor relations.
• Lead projects and track project goals and tasks, report on progress, make recommendations and help with implementation.
• Ensure consistent and equitable application of organizational policies and procedures across a functional area or location.
• Lead and execute on talent initiatives and act as a change agent to enable the growth & development of our people.
• In consultation with Operations and HR partners, plan and support talent planning, performance review, career development, employee development, ID&E, retention and employee engagement initiatives.
• Partner with Operations and HR partners to develop and execute plans to reduce turnover in high turnover positions/markets.
• Accountable for the development and deployment of resources and tools into the field to optimize an environment free of all discrimination and harassment by measuring employee engagement, turnover, and compliance with applicable laws.
• Provide support and coaching to management positions on individual development plans.
• Facilitate and support succession planning, performance management, performance planning and other talent management and HR programs.
• Support a cohesive and collaborative, growth-focused team.

Regional Human Resources Manager

Procurement

• Own and lead enterprise-wide direct procurement strategy across all COS categories, ensuring alignment with business objectives, operational realities, and financial targets.
• Develop and execute category strategies that balance cost optimization, service levels, quality, and scalability across U.S. and Canadian operations.
• Identify and drive opportunities for standardization, supplier consolidation, alternative sourcing, and program optimization.
• Deliver immediate, measurable savings and performance improvements while building longer-term procurement capabilities.
• Lead contract negotiations, pricing structures, rebate programs, and commercial terms to maximize total value.
• Partner closely with Operations, Finance, Legal, and field leadership to ensure adoption, compliance, and sustained results.
• Establish clear KPIs and performance management routines to track savings, service levels, and supplier performance.
• Implement formal supplier performance management, including scorecards, QBRs, and corrective action plans.
• Ensure supplier strategies support growth, geographic expansion, and operational consistency.
• Build procurement processes, policies, and governance models from the ground up, including sourcing, contracting, and compliance frameworks.
• Define and implement scalable tools, data, and reporting to enable visibility and informed decision-making.
• Establish clear roles, decision rights, and operating rhythms across procurement and cross-functional partners.
• Build, lead, and develop a high-performing direct procurement team.
• Set clear expectations, priorities, and development paths to support both immediate execution and long-term capability building.
• Foster a results-driven, collaborative culture focused on accountability and continuous improvement.

Director, Direct Procurement

Recruitment

• Providing day to day supervision of Talent Acquisition Managers (TAMs) and Field Recruiters for an assigned team
• Leading, guiding and coaching team members to maximize performance
• Evaluating work output and ensuring team members achieve goals
• Will provide corrective action if needed to keep the team on track
• Serving as ATS/Workday Expert to streamline team activities and build effective recruiting and staffing processes
• Serving as leader of Divisional Recruiting activities and works closely with internal recruiting support staff and HR Operations
• Leading and guiding Operational Leaders through staffing processes for GM and MM roles when possible
• Actively engage in improving Talent Acquisitions effectiveness and reporting capabilities
• Providing Job Fairs/Events support for the team as needed
• Other duties as assigned

Talent Acquisition Manager

• Provide an exceptional and successful customer experience
• Lead and maintain day-to-day operation of the Store in compliance with established policies
• Prepare and manage the annual and monthly operating budget
• Monitor and maintain all A/P and A/R relating to the Collision Center
• Maintain a clean and organized repair facility
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Facilitate monthly Health & Safety and staff meetings

Auto Body General Manager

Customer Support

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Customer Service Representative

Administration

• Assist in managing the real estate portfolio and supporting team members in Corporate Development.
• Manage real estate and leasing activities, coordinate with landlords and internal teams.
• Document and process lease-related decisions, track renewals, relocations, and closures.
• Maintain accurate lease data and support administrative needs as required.
• Review and process lease-related legal documents and manage department mail.

Real Estate Administrator

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates.
• Manage all estimates to ensure labor mix is within established standards.
• Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings.
• Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

• Ensure consistent execution of WOW (Wow Operating Way) plan
• Prepare and manage the annual and monthly operating budget of the collision center
• Forecast, target and track monthly sales, profit and expense objectives
• Deliver formal annual performance reviews and informal monthly performance reviews
• Monitor and maintain all A/P and A/R relating to the Collision Center
• Maintain a clean and organized repair facility at all times
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code
• Open and close the facility daily as per established procedures
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards
• Manage store capacity
• Lead and manage all repair facility personnel
• Facilitate monthly Health & Safety and staff meetings
• Attend monthly managers meetings
• Attend training, information sessions and workshops recommended by Senior Leadership Team
• Store CSI performance review and follow up within 24 hours.

• Provide an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store
• Plan and implement the daily operations of the Collision Center to ensure overall KPI’s and insurance metrics are met
• Coach and empower each team member’s performance and success in their individual roles
• Promote and maintain the highest quality standards of professionalism in serving all customers
• Ensure consistent execution of WOW (Wow Operating Way) plan
• Prepare and manage the annual and monthly operating budget of the collision center
• Forecast, target and track monthly sales, profit and expense objectives
• Deliver formal annual performance reviews and informal monthly performance reviews
• Monitor and maintain all A/P and A/R relating to the Collision Center
• Maintain a clean and organized repair facility at all times
• Monitor all maintenance required for shop equipment
• Provide training for staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code
• Open and close the facility daily as per established procedures
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards
• Manage store capacity
• Lead and manage all repair facility personnel
• Facilitate monthly Health & Safety and staff meetings
• Attend monthly managers meetings
• Attend training, information sessions and workshops recommended by Senior Leadership Team
• Store CSI performance review and follow up within 24 hours

General Manager

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Take the CSR Role Based Certification and successfully perform the duties of a CSR for several weeks to ensure knowledge of the CSR role.
• Take the Parts Coordinator Role Based Certification and successfully perform the duties of Part Coordinator for several weeks to ensure knowledge of the Parts Coordinator role.
• Take Estimator Role Based Certification and successfully perform the duties of an Estimator for several months to ensure knowledge of the Estimator role.
• Must successfully complete the RBC (role based competencies) for each position in the shop.
• Complete the GM Onboarding program and demonstrate knowledge of the WOW Operating Way.

Manager – Training

• Drive increased performance across the network through execution of proven behaviors and activities
• Track and monitor performance and adherence to the operating model through use of various reporting mechanisms
• Address identified operational issues at action plans or non-performing stores
• Conduct training, consulting, and coaching
• Work with market manager and general manager
• Rollout new strategic initiatives as directed
• Conduct WOW Ready Assessments during shop visits
• Provide project consulting and coaching, utilizing continuous improvement tools to ensure project success
• Partner with functional leaders to identify their CI goals and evaluate existing functional objectives
• Support project prioritization and team capacity planning in partnership with functional leadership
• Conduct accurate, objective and consistent shop audits on the Boyd/Gerber Operating Model
• Continue to drive and reinvigorate the WOW Operating way
• Travel to markets frequently to identify continuous improvement opportunities.

Market Manager

Human Resources Manager

Collision General Manager

Manager – In Training

Regional Human Resources Manager

Director, Direct Procurement

Talent Acquisition Manager

Auto Body General Manager

Customer Service Representative

Real Estate Administrator

Collision General Manager

Collision General Manager

General Manager

Manager – Training

Continuous Improvement Manager