Regional Client Performance Manager

Gerber Collision & Glass

Performance Manager leading operational performance initiatives for assigned Insurance Partner(s) in a collision repair environment. Engaging with clients and training teams to meet performance metrics.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $82,245 - $117,493 per yearWebsite

About the role

Key responsibilities & impact

Supports achievement of operational and client metrics
Prepares concise and informative audit reports using company reporting (Domo) and Client Score Cards to effectively identify issues and communicate findings to Regional, Market and Shop Leadership
Conducts internal audits on insurance KPIs, estimating practices and The WOW operating procedures
Communicates/ coaches on audit findings for improvement or best practices
Develops a high level understanding of key client expectations and metrics as well as internal operating initiatives currently underway
Works in partnership with the National Account team to understand client requirements and current performance levels
Communicates performance information to Regional leadership and assists leadership with improvement plan development and follow up
Trains and coaches market and shop leaders on following WOW repair processes
Participates in regular Regional and Market leadership calls to communicate successes/improvements, deficiencies and improvement plans
Supports Regional and Market leadership for the training and implementation of Gerber’s processes and procedures

Requirements

What you’ll need

Post-secondary education or professional equivalent experience
3 years previous experience in a collision repair environment or a similar role
3 years Comprehensive knowledge of the Insurance Partner guidelines, procedures and Scorecard metrics
Complete understanding of the Wow Operating Way processes, with additional emphasis on estimator processes and responsibilities
Valid Driver’s License

Benefits

Comp & perks

Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available

ATS Keywords

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Hard Skills & Tools

Audit ReportingInsurance KPI AnalysisCollision Repair KnowledgeEstimator ProcessesPerformance Metrics

Soft Skills

CommunicationCoachingCollaborationProblem-Solving

Certifications

Valid Driver’s License