General Manager

Gerber Collision & Glass

General Manager ensuring successful customer experience and leading store operations in the Boyd Group. Empowering team members and maintaining quality standards in a collision repair environment.

Posted 7/1/2026full-timeBristol • North Carolina, Tennessee, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Provide an exceptional and successful customer experience
Lead and maintain the day-to-day operation of the Store
Ensure consistent execution of WOW (Wow Operating Way) plan
Prepare and manage the annual and monthly operating budget
Forecast, target and track monthly sales, profit and expense objectives
Deliver formal annual performance reviews and informal monthly performance reviews
Monitor and maintain all A/P and A/R relating to the Collision Center
Maintain a clean and organized repair facility at all times
Monitor all maintenance required for all shop equipment
Provide training for all staff as necessary
Ensure all staff wear proper safety gear and adhere to dress code
Open and close the facility daily as per established procedures
Conduct or coordinate daily production meetings/walks
Manage all estimates to ensure labor mix is within established standards
Manage store capacity
Lead and manage all repair facility personnel
Facilitate monthly Health & Safety and staff meetings
Attend monthly managers meetings
Attend training, information sessions and workshops recommended by Senior Leadership Team
Store CSI performance review and follow up within 24 hours

Requirements

What you’ll need

Post-Secondary Education or equivalent
Proven leadership experience in a collision repair environment or similar role
Attention to detail and a high degree of accuracy
Ability to consistently demonstrate a successful client experience
Communicate clearly both verbally and in writing
Ability to motivate others utilizing effective coaching tools and management skills

Benefits

Comp & perks

great salary and benefits
experience the support and opportunity
empowered to make decisions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Budget PreparationSales ForecastingPerformance ReviewsA/P and A/R ManagementRepair Facility MaintenanceLabor Mix ManagementSafety Compliance

Soft Skills

Attention to DetailEffective CommunicationMotivational Skills

Certifications

Post-Secondary Education