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Customer Service
Gerber Collision & GlassCustomer Service Representative providing administrative support for the Repair Facility Team in the auto repair industry. Scheduling appointments, managing customer relationships, and ensuring exceptional service.
About the role
Key responsibilities & impact- Provide an exceptional customer experience
- Manage working relationships with customers and insurance companies
- Provide administrative support for the Repair Facility Team
- Schedule appointments for vehicle repair using Daily Demand Capacity Planner
- Ensure timely retrieval of insurance assignments and obtain necessary repair authorizations
- Prepare RO work packets
- Record all communication with customers or insurance partners during the repair process
- Confirm car rental information and update CCC One with rental car usage information
- Manage ARMS throughout the day
Requirements
What you’ll need- High School Diploma or GED
- Minimum: 1 year experience in a similar role such as administration assistant
- Preferred: 1 year in an auto body or similar work environment including previous customer service experience
- Ability to function well in a fast paced environment, demonstrating multitasking ability while under pressure
- Strong attention to detail with a high degree of accuracy
- Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service
- Valid driver’s license.
Benefits
Comp & perks- Great salary and benefits
- Opportunities for professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
administrative supportcustomer serviceschedulingrecord keepingrepair authorizationsvehicle repairmultitaskingattention to detailbasic computer skills
Soft Skills
communicationsales drivecustomer experiencerelationship managementability to work under pressure
Certifications
High School DiplomaGEDvalid driver’s license