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Customer Service
Gerber Collision & GlassCustomer Service Representative providing administrative support for the Repair Facility Team in the auto repair industry. Scheduling appointments, managing customer relationships, and ensuring exceptional service.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
administrative supportcustomer serviceschedulingrecord keepingrepair authorizationsvehicle repairmultitaskingattention to detailbasic computer skills
Soft Skills
communicationsales drivecustomer experiencerelationship managementability to work under pressure
Tools & Technologies
Daily Demand Capacity PlannerCCC OneARMS
Certifications & Qualifications
High School DiplomaGEDvalid driver’s license
Industry Keywords
auto bodyrepair facilityinsurance assignments
About the role
Key responsibilities & impact- Provide an exceptional customer experience
- Manage working relationships with customers and insurance companies
- Provide administrative support for the Repair Facility Team
- Schedule appointments for vehicle repair using Daily Demand Capacity Planner
- Ensure timely retrieval of insurance assignments and obtain necessary repair authorizations
- Prepare RO work packets
- Record all communication with customers or insurance partners during the repair process
- Confirm car rental information and update CCC One with rental car usage information
- Manage ARMS throughout the day
Requirements
What you’ll need- High School Diploma or GED
- Minimum: 1 year experience in a similar role such as administration assistant
- Preferred: 1 year in an auto body or similar work environment including previous customer service experience
- Ability to function well in a fast paced environment, demonstrating multitasking ability while under pressure
- Strong attention to detail with a high degree of accuracy
- Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service
- Valid driver’s license.
Benefits
Comp & perks- Great salary and benefits
- Opportunities for professional development