Genpact

Payroll

• Support of HR in the HR administrative function and payroll. Is the primary point of contact between HR and employees
• Provides support to colleagues within the HR division
• Manage all necessary documentation to the employee lifecycle and perform related tasks in systems and employee files
• Maintains complete, accurate and timely employee records based on real time requests
• Oversee and verify employee database and personnel files
• Assist employees in using the internal application for proper attendance recording, including vacation requests and unpaid leaves.
• Provide information and guidance to company employees on labor legislation and salary calculations
• Handle HR requests via email, HR cases and phone/chat in a professional and timely manner ensuring outstanding quality of customer support.
• Schedule and run the assigned client payrolls by following standard operating procedures
• Ensure quality controls in the payroll process and update documentation - included reconciliation of results and audit checks
• Highlight and escalate relevant matters that may impact the running of client payrolls
• Create and/or update process documentation (SOP, process maps, templates)
• Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team

Human Resources Operations Payroll Specialist – French

• Support of HR in the HR administrative function and payroll. Is the primary point of contact between HR and employees
• Provides support to colleagues within the HR division
• Manage all necessary documentation to the employee lifecycle and perform related tasks in systems and employee files
• Maintains complete, accurate and timely employee records based on real time requests
• Oversee and verify employee database and personnel files
• Assist employees in using the internal application for proper attendance recording, including vacation requests and unpaid leave.
• Provide information and guidance to company employees on labor legislation and salary calculations
• Handle HR requests via email, HR cases, and phone/chat in a professional and timely manner ensuring outstanding quality of customer support.
• Schedule and run the assigned client payrolls by following standard operating procedures
• Ensure quality controls in the payroll process and update documentation - included reconciliation of results and audit checks
• Highlight and escalate relevant matters that may impact the running of client payrolls
• Create and/or update process documentation (SOP, process maps, templates)
• Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team

Senior Payroll Specialist – Human Resources Operations, French

Manager

• Set and manage replenishment strategy and associated parameters for raws & packs responsible in the network in line with inventory policies and targets
• Review MRP output and inventory projections, manage material exceptions across the tactical horizon in collaboration with internal and external stakeholders (Supply Network Planner, Commercial and Procurement, External Suppliers, etc.)
• Share material forecast with Procurement and External Suppliers
• Update MRP plan balancing inventory and capacity with the objective to meet material demand on-time and in full
• Review supplier performance and identify issues and improvement opportunities, liaising with the Commercial and Procurement team
• Track and manage phase-in/ phase-out of materials and BOM’s
• Flag master data exceptions to Master Data Management Team

Senior Material Planner – Assistant Manager – Spanish

Accounts Payable

• Processing of PO and Non-PO invoices: performing primary review against set guidelines; performing online checks as specified – eg. duplicates, wrong scanning, wrong address; accuracy and duplicate audit of data entry and invoices; process invoice in the ERP system
• Sending cases requiring resolution to the contact person agreed with the client in order to get them processed.
• Debit balances for suppliers, if required;
• Proactive control for the prevention of possible errors;
• Reconciliations and reporting;
• Month close reporting and periodic dashboard reporting as well as ad hoc reporting;
• Resolution of queries received from retained business in Helpdesk tool;
• Vendor statement reconciliations;
• Phone interactions with suppliers and internal teams on different queries;
• Work on aged invoices/ pending issues;

Senior Process Associate – Accounts Payable, German

Accountant

• Review and process invoices along with providing the resolutions
• Review and validate basic essentials of valid invoice like supplier details, PO, bank account, invoice #, invoice date etc.
• Release the invoices for Payment timely and accurately
• Ensure that all pay run gets completed as agreed with the customer
• Follow up with requisitions (via calls/emails or tickets) to solve invoice issues as per the AP guideline
• Able to think through how to reduce helpdesk queries and help in process improvements
• Adhere the internal compliance policy and guideline established by the management on their daily operational activities
• Perform daily internal audit to ensure all Invoices / queries are handled as per the guidelines

Senior Invoice Processing Expert, Accountant – Process Associate

• Procure goods and services, obtain quotation, develop proposals and/or negotiate contracts of low to moderate value/risk consistent with client requirements.
• Good understanding and experience of RFP / RFX / RFQ is required to be managed via formal ERP / procurement tool-based sourcing. Understanding of eAuction is mandatory.
• Understanding on upstream and downstream sourcing process, namely S2P and P2P process.
• Manage Proactive engagements activity for operational planned spend opportunities within defined operational spend levels
• Manage transactional buying desk activities and support wider category management including raising purchase orders
• Quotation analysis and recommendations, consideration suitability/reliability of suppliers to meet operational requirements and as per Client Procurement Policy/Sourcing guidelines
• Negotiate with Suppliers on both Commercial and Non-Commercial Clauses as per guidance
• Obtain approval from Client Category Manager on finalized projects
• Support Drafting of Contract as Client and Senior Buyer instructions
• Record Savings in the Client Savings Data Base
• Engagement with operational teams to review pipeline and track savings opportunities
• Work closely with category managers and business units to establish and deliver procurement requirements, strategic benefits and compliance with existing procurement contracts
• Should be able to effectively manage internal / external customers & stake holders
• Assumes additional responsibilities as assigned with the procurement remit e.g. analysis / reporting etc.
• Develop ideas and strategies to improve operational efficiency, add value, aid business performance and work towards a strategy of continuous improvement.
• Act as a single point of contact with the business requestor for the sourcing projects under direct management.

Tactical Buyer – Assistant Manager – French

Tactical Buyer – Manager – French

Human Resources

• Leverage appropriate advanced and sophisticated methods and approaches to synthesize, clean, visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need
• Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights
• Identify and convert new savings opportunities through customer nuances, trending (deductions, payment etc.)
• Client Relationship management: Constantly communicate with client and internal stakeholders to build a strong relationship that is essential for seamless delivery of services
• Operational excellence – governance, weekly utilization, project prioritization, team resource optimization etc.
• Responsible for leading the design and implementation of an ERP solution-delivery of project deliverables including blueprints, functional and technical specifications, system configuration, testing, training, and go-live support.
• Identify and drive process improvement opportunities, projects aligned with business initiatives and customer needs.
• Collaborates inside the company with members of the team, peers and Operations council, with the client stakeholders or other internal teams to accomplish the allocated objectives.
• Contributes to the procedure and process maps design and updated, ensuring the nuances and details are captured.
• Contributes to defining the KPIs of the process.

Human Resources Operations Subject Matter Expert – Domain Trainee – French

Collections

• Work closely with Team leader and Team members; take over Team leader assigned tasks and prioritize based on business need and impact.
• Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics
• Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case.
• Validates reasons for delinquency using appropriate sources of internal / external information
• Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes
• Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds
• Prepare and process accounts reconciliation in communication with external / internal customers
• Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes
• Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers
• Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases
• Process shifting of uncollectable items for legal actions / ensure processing of write-offs
• Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases.
• Manage complex customer accounts.
• Acts as a buddy of new joiners during business specific training, shadowing.
• Is the second voice collector within the team on escalated, aged items.
• Run existing reports on a daily, weekly, and monthly basis.
• Improve & maintain reports based on the I2C standards.
• Learn and develop soft and hard skills based on Genome Profile setup.
• Resolve customer inquiries promptly & accurately, by understanding customer market & needs.
• Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.
• Have a controllership overview of the dunning cycle/letters.
• Validate that reports meet risk & financial requirements.
• Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.
• There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.
• Accomplish all responsibilities in line with client compliance and integrity requirements.
• Create, update, revise, and submit standard operating procedures for approval.
• Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
• Act as a backup or cross-trained for another process or scope of work.

Senior Process Associate – Collections, French

• This role is a key link between your clients and their providers, as you will monitor the process of supplies’ delivery.
• In this role, you will be responsible for all the activities related to Invoice Processing which include:
• Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks;
• Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager;
• Performing invoice processing primary review against set guidelines;
• Investigating and resolving any invoice/ T&E claim mismatches in the system or reject/return the invoices as per agreed procedure;
• Invoice postings;
• Initiate Supplier Creation/Changes as per agreed procedure;
• Accuracy and duplicate audit of data entry and invoices;
• Root cause analysis of errors and dissemination to the Team;
• Proactive controls for avoidance of future errors;
• Month close reporting and periodic dashboard reporting/year-end reporting/ad hoc reporting;
• Vendor statement reconciliations;
• Manual accounts clearing;
• Sending remittance advises to suppliers;
• Chasing vendors for balance confirmation and/or for clarifications needed;
• Provide information on status of Invoices and/or Payments, relevant contact information (fax, telephone);
• Resolution of supplier’s queries, major discrepancies, vendor clarification with respect to rejected payments;
• Contact Suppliers (email/phone/fax) resolution related;
• Work on aged invoices/pending issues;
• Create, update, revise, and submit standard operating procedures for approval;
• Follow the training plan set by management, complete it on time, and highlight potential risks for delays;
• Act as a backup or cross-trained for another process or scope of work.

Senior Process Associate, Accounts Payable, Invoice Processing, Spanish

• Work closely with Team leader and Team members.
• Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics.
• Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case (inbound/outbound calls, emails, online meetings).
• Validates reasons for delinquency using appropriate sources of internal / external information.
• Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes.
• Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds.
• Prepare and process accounts reconciliation in communication with external / internal customers.
• Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes.
• Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers.
• Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases.
• Process shifting of uncollectable items for legal actions / ensure processing of write-offs .
• Manage complex customer accounts.
• Run existing reports on a daily, weekly, and monthly basis.
• Improve & maintain reports based on the I2C standards.
• Learn and develop soft and hard skills based on Genome Profile setup.
• Resolve customer inquiries promptly & accurately, by understanding customer market & needs.
• Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.
• Have a controllership overview of the dunning cycle/letters.
• Validate that reports meet risk & financial requirements.
• Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.
• There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.
• Accomplish all responsibilities in line with client compliance and integrity requirements.
• Create, update, revise, and submit standard operating procedures for approval.
• Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
• Act as a backup or cross-trained for another process or scope of work.

Collections – Process Associate – Spanish

• Lead an AP team running various activities related to PO management, issue resolution and/or invoice processing, invoice issue and hold resolution, AP related reconciliation.
• Build an effective team by creating an inspiring team environment with an open communication culture.
• Establish team priorities, behaviors, and deliverables.
• Supervise and monitor team performance and report on metrics.
• Provide regular feedback and performance evaluation to the team members.
• Set clear expectations and KPIs towards team members.
• Support the team members with development plans and career mentoring.
• Develop good working relationships and structured operating rhythms with sourcing and business finance partners.
• Act as primary point of contact for country/regional business controllers, sourcing partners and buyers for complex issues.
• Drive migrations, process stabilizations and improvements with manager/PM support.
• KPI/SLA Reporting - Monthly / Weekly / Daily and Dashboard preparation.
• Actively manage the business continuity plans for the process.
• Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks.
• Continuous coaching and developing Team Members: hire, assess, and document performance.
• Support team priorities and initiatives and effectively manage workload.
• Team management & negotiation skills. Must have a Problem-solving attitude.
• Lookout for automation opportunities to bring efficiency, analytical mindset to identify QPA/RPA/GEN AI opportunities and driving Value Share projects.
• Confirm that proper escalation procedures are followed according to established business practices.
• Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership.
• Daily work-allocation & Day-end status reporting to all stakeholders.
• Deliver the required data for audit purposes.
• Drive continuous improvement in key operational metrics through Six Sigma methodologies.
• Participate in governance meetings at country / region level; Actively work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards.
• Completing the accounting process controls established through the internal policies.
• Ensure Key Metric’s are met, and service is delivered to end users as expected.
• Daily Quality check of volume processed by team.
• Conducting 1-0-1 for all team members as per procedure.
• Updating 360 dashboard daily.
• Manages the team for the creation, update, and review exercises of the standard operating procedures to ensure approval as per the expected deadlines.
• Monitors and follow-up the training plans for the team members; completion on time and highlight potential risks for delays. Ensures the back up and cross training structures in the team.

Source to Pay – Assistant Manager – English

• Work closely with Team leader and Team members.
• Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics.
• Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case (inbound/outbound calls, emails, online meetings).
• Validates reasons for delinquency using appropriate sources of internal / external information.
• Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes.
• Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds.
• Prepare and process accounts reconciliation in communication with external / internal customers.
• Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes.
• Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers.
• Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases.
• Process shifting of uncollectable items for legal actions / ensure processing of write-offs.
• Manage complex customer accounts.
• Run existing reports on a daily, weekly, and monthly basis.
• Improve & maintain reports based on the I2C standards.
• Learn and develop soft and hard skills based on Genome Profile setup.
• Resolve customer inquiries promptly & accurately, by understanding customer market & needs.
• Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.
• Have a controllership overview of the dunning cycle/letters.
• Validate that reports meet risk & financial requirements.
• Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.
• There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.
• Accomplish all responsibilities in line with client compliance and integrity requirements.
• Create, update, revise, and submit standard operating procedures for approval.
• Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
• Act as a backup or cross-trained for another process or scope of work.

Senior Process Associate – Spanish

Financial Planning and Analysis

• Responsible for leading our financial team (5 people) providing accurate and timely accounting and reporting
• Prepare financial reports that compare actual results with planned budgets and forecasts
• Develop, maintain and analyze management reports
• Assist in maintaining the financial control framework
• Act as a contact person for the customer's Finance Director

Senior Financial Analyst – Assistant Manager, Dutch

• Ensure the delivery and execution of Accounts Payable (AP) services of the Financial Shared Services Organization.
• Facilitate and manage communication and issue resolution between our external vendors as well as internal customers.
• Performing Training & Reporting activities for PTP tower.
• Full onboarding of new joiners
• Knowledge validation activities
• Cross-training activities for the PTP tower
• Handle escalations, resolution and decision-making.
• SLA & KPI reporting and adherence.
• Identify training needs and deliver training with support from global training team.
• Team management.
• Tracking to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks
• Responsible to communicate and address issues on delivery to Operation Manager
• Daily communicate with client and participate in the established calls and meetings with the retained organization
• Ensure team's adherence to procedures and policy guidelines
• Execute transformation initiatives
• Lead team and drive projects on the schedule