Genpact

Collections – Process Associate – Spanish

Genpact

full-time

Posted on:

Location Type: Hybrid

Location: Bucharest • 🇷🇴 Romania

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Job Level

JuniorMid-Level

About the role

  • Work closely with Team leader and Team members.
  • Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics.
  • Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case (inbound/outbound calls, emails, online meetings).
  • Validates reasons for delinquency using appropriate sources of internal / external information.
  • Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes.
  • Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds.
  • Prepare and process accounts reconciliation in communication with external / internal customers.
  • Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes.
  • Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers.
  • Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases.
  • Process shifting of uncollectable items for legal actions / ensure processing of write-offs .
  • Manage complex customer accounts.
  • Run existing reports on a daily, weekly, and monthly basis.
  • Improve & maintain reports based on the I2C standards.
  • Learn and develop soft and hard skills based on Genome Profile setup.
  • Resolve customer inquiries promptly & accurately, by understanding customer market & needs.
  • Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.
  • Have a controllership overview of the dunning cycle/letters.
  • Validate that reports meet risk & financial requirements.
  • Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.
  • There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.
  • Accomplish all responsibilities in line with client compliance and integrity requirements.
  • Create, update, revise, and submit standard operating procedures for approval.
  • Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
  • Act as a backup or cross-trained for another process or scope of work.

Requirements

  • Full professional knowledge of Spanish and English, min. C1.
  • Business School Degree or qualification or minimum relevant work experience directly related experience to either cash collection or customer service, ideally in a multinational environment.
  • Ability to work under pressure in a dynamic environment.
  • Microsoft Office proficiency, especially Excel.
  • Cash collection skills, with detail orientation.
  • Basic financial analysis skills.
  • Ability to be hardworking and to think “outside the box”.
  • Interpersonal and teamwork skills.
  • Verbal and written communication skills.
Benefits
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
cash collectionfinancial analysisaccounts reconciliationreportingdispute resolutioncustomer data analysismetrics completiondunning cycle managementcredit balance allocationwrite-off processing
Soft skills
interpersonal skillsteamworkcommunication skillsability to work under pressuredetail orientationproblem-solvingadaptabilitycoachingtime managementproactive approach
Certifications
Business School DegreeC1 English proficiencyC1 Spanish proficiency