Customer Support

• Capable of ensuring policy/legal compliance and safety of content uploaded to the platform
• Preferably familiar with the social media industry and content moderation practices
• Flexible to policy changes, shifting schedules and dedicated to standard operating protocols
• Respond to and resolve escalated customer inquiries in a timely and professional manner
• Investigate complex customer issues and identify root causes
• Work with other teams to develop and implement solutions to customer issues
• Provide feedback to Tier 1 agents and other teams on how to improve customer service
• Stay up to date on client’s products and services, as well as industry best practices
• Escalate critical issues to the appropriate team

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