Genpact

Sales Program Specialist – Process Associate, French

Genpact

full-time

Posted on:

Origin:  • 🇵🇹 Portugal

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Job Level

JuniorMid-Level

Tech Stack

Go

About the role

  • support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption
  • provide support through a variety of channels, including online chat, emails, instant messaging and phone calls
  • collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs
  • act as a point of contact to provide consultative support on agencies and advertisers accounts
  • drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction
  • educate advertisers on product usage, troubleshoot and resolve complex cases
  • complete the required tasks within the agreed turnaround times and standards of quality
  • complete and pass all required training provided by the client

Requirements

  • become and remain knowledgeable and passionate about leading social media products and community standards
  • have strong interpersonal skills, verbal and written communication skills
  • provide support through a variety of channels, including online chat, emails, instant messaging and phone calls
  • collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs
  • act as a point of contact to provide consultative support on agencies and advertisers accounts
  • drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction
  • educate advertisers on product usage, troubleshoot and resolve complex cases
  • complete the required tasks within the agreed turnaround times and standards of quality
  • complete and pass all required training provided by the client
  • experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field
  • comfortable over the phone and navigating CRM systems
  • ability to provide exceptional customer support
  • have strong understanding of social media
  • preferably have experience working with social media monitoring
  • preferably have strong IT knowledge
  • preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one
  • preferably have experience working with small and medium-sized businesses
  • preferably have demonstrated success in driving revenue growth and exceeding sales targets
  • preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service
  • preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc