Geisinger

Manager

• Responsible for managing the end-to-end contract process for Geisinger Pharmacy.
• Serving as the primary liaison between pharmacy stakeholders and internal contracting partners.
• Oversees the full contract lifecycle, drives process efficiency, and supports strategic sourcing initiatives.
• Ensures all pharmacy contracts are reviewed, negotiated, and executed within established timelines.
• Collaborates with suppliers, manufacturers, and internal stakeholders to resolve contract-related issues.
• Maintains assigned contracts within the Contract Management System and ensure accurate filing, maintenance, and submission of all pharmacy-related agreements.
• Generates regular reports on contract status, turnaround times, compliance metrics, and key performance indicators.

Pharmacy Contract Manager

Analyst

• Responsible for the performance of tasks related to EHR system implementation, adoption, enhancement, and support.
• Develops a strong understanding of assigned application(s) and can demonstrate a proficiency in navigating through the Electronic Health Record (EHR).
• Communicates effectively with peers, informaticians, stakeholders, project teams, and leadership.
• Completes system build and documentation in accordance with department guidelines and in adherence to change management policy.
• Prepares training material and conducts training classes in either virtual or in-person settings.

Electronic Health Record Analyst II

Medical writer

• Assist the providers with accurately identifying and documenting the healthcare services provided to the patient.
• Analyze clinical information, using the documentation as the primary driver for overall System Case Mix Index.
• Evaluate the documentation in order to assign the principal diagnosis, relevant secondary diagnoses, and procedures for accurate DRG assignment, risk of mortality, severity of illness.
• Formulate queries when there is missing documentation, conflicting documentation or unclear documentation.
• Provide ongoing education to physicians and essential healthcare providers regarding clinical documentation improvement.
• Collaborate with nursing staff, clinical nutrition, pharmacists, along with the physicians on documentation.
• Maintain the confidentiality of all information acquired pertaining to the patient, physician, associates, and visitors.

Senior Clinical Documentation Improvement Specialist – CCDS Certification

Administration

• Responsible for the technical configuration and administration of system, utility, database, and application software technology used within the IT organization.
• Maintains overall system environment including monitoring and tuning of performance and capacity.
• Creates and maintains documents and diagrams depicting system architecture, processes, and related IT functions.
• Provides general support and troubleshooting on assigned software systems and their integration into the infrastructure environments.
• Assists with disaster recovery preparedness and testing of applicable technology.
• Analyzes, troubleshoots, and documents issues with application lifecycle management systems and other third-party applications used in support of application development.

Application Administrator Associate

Product Designer

• Executes experience design activities on enterprise-level initiatives to drive customer-centric innovation
• Assists in shaping seamless end-to-end experiences across digital and physical touchpoints
• Supports multiple programs and cross-functional teams
• Implements end-to-end experience design activities on enterprise initiatives
• Plans and executes discovery/ user research programs
• Develops high-impact design artifacts such as journey maps, service blueprints, and personas
• Plans and facilitates stakeholder meetings and workshops

Experience Designer

Program Manager

• Provides leadership and/or business and technical oversight of assigned configuration segments within the organization
• Creates and rolls out policies and procedures associated with assigned configuration segments
• Acts as point of contact and has full accountability for a high degree of redundancy and reliability of assigned configuration segment
• Identifies best practices for service offerings for all areas of configuration
• Prepares periodic budget and adherence for the department
• Monitors compliance with Operations procedures and policies and reports findings to Operations leadership
• Works with departmental and division management to develop and implement Operations strategies
• Establish and monitor operational KPIs, including productivity standards
• Develops and administers Operations budget for responsible area

Program Manager, Configuration

• Leads end to end experience design activities on enterprise initiatives.
• Plans and executes discovery/ user research programs—including qualitative data gathering, data analysis, and synthesis—to uncover unmet needs and generate insights that drive project and product strategy.
• Transforms findings into compelling strategies, product roadmaps, and differentiated service offerings advancing actionable innovation.
• Develops high-impact design artifacts such as journey maps, service blueprints, and personas to guide cross-functional teams in delivering seamless, human-centered experiences.
• Synthesizes complex information into clear, actionable insights and frameworks using information design and narrative techniques.
• Advocates for customer needs through powerful storytelling—leveraging written, visual, and verbal communication to build empathy and alignment across the organization.
• Plans and facilitate stakeholder meetings and workshops to drive ideation, strategic alignment, and collaborative problem-solving.
• Prototypes concepts and support iterative development and testing.
• Applies a systems-level understanding of the competitive landscape, stakeholder ecosystem, and industry trends to shape forward-looking solutions.
• Effectively manages multiple concurrent initiatives with a high degree of autonomy, proactively seeking feedback and support when needed.
• Delivers high-quality outputs using tools such as Adobe Creative Suite, Mural, Figma and other relevant tools.
• Demonstrates agility in navigating shifting priorities and evolving ways of working to maximize impact across initiatives.
• Contributes to the continuous evolution of the design toolkit, ensuring it remains responsive to the organization’s changing needs and supports scalable, human-centered innovation.

Senior Experience Designer

• Reports directly to the Chief Risk and Compliance Officer and serves as the ERM program manager and strategic advisor on enterprise-level risks.
• Responsible for advancing the organization's ERM program through a consistent, strategic, and integrated approach to identifying, assessing, and managing risks.
• Coordinates closely with other risk management units, internal audit, and business partners to align risk monitoring strategies and mitigation plans.
• Supports the development of risk appetite frameworks and shares risk insights to inform strategic planning and operational decision-making.
• Provides advanced analytics and visualization, developing KPIs, dashboards, and actionable risk intelligence to support executive leadership and Board-level reporting.
• Leads the maturation and enhancement of the ERM framework, tools, methodologies, and enterprise-wide processes, including establishing and defining risk appetite.
• Facilitates enterprise-wide risk assessments, including interviews, workshops, and scenario-based analysis.
• Designs and delivers advanced analytics, dashboards, and KPIs for executive leadership and Board reporting.
• Produces high-quality written risk reports, presentations, and enterprise risk profiles.
• Serves as a strategic advisor to executives on enterprise risks, emerging issues, and mitigation strategies.
• Partners with business leaders to embed mature risk practices into operational and strategic decision-making.
• Oversees and monitor risk mitigation plans and strategies developed by first-line business units to ensure alignment with enterprise risk appetite and timely execution.
• Integrates ERM with strategic planning, budgeting, and major organizational initiatives.
• Benchmarks ERM maturity against industry standards and recommend continuous-improvement initiatives.
• Develops and executes a multi-year ERM maturity roadmap aligned to organizational strategy.

Program Manager – Enterprise Risk Management

Software Engineer

• Reviews, analyzes, modifies, creates, debugs, and tests web applications
• Participates in design and application architecture discussions
• Understands assigned tasks and asks for clarification when necessary
• Works with other technical staff to complete assignments
• Implements code and documents all system changes
• Follows department coding and user interface guidelines
• Provides code review, testing, debugging, technical documentation, general testing instructions, assistance in go-live planning, assistance in go-live moves, and post-live support
• Communicates all progress, roadblocks, and issues to the team and management

Junior Developer

Counselor

• Responsible for supporting genetic counselors’ clinical activities and research studies, often acting as the first point of contact for patients seeking genetic counseling services.
• Assists with genetic testing coordination and result disclosure for both clinical and research testing, communicating genetic screening/testing results to both patients and providers.
• Collects relevant clinical information, triages incoming referrals, prepares documentation for genetic counseling use, and assists in patient scheduling to ensure appropriate referrals for genetic counseling.
• Collects relevant personal and family history information and documents pedigrees in the electronic health record.
• Assists genetic counselors in day-to-day clinical activities and administrative tasks to support efficient clinical workflows.
• May assist in coordinating a multidisciplinary clinic, which includes scheduling, appointment confirmations, collating patient records for the clinicians to review, helping present patients in monthly meetings, coordinating with procedure scheduling for the patients, and facilitating appointments to other clinics.
• Assists the principal investigators in day-to-day project activities such as maintaining study documentation, attending study meetings, etc. under the supervision of a principal investigator.
• Completes data management tasks guided by written protocols and updates protocols as needed.
• Additionally, conducts data analysis under the supervision of a genetic counselor.
• Assists with participant recruitment and ongoing participant engagement and follow-up.
• Conducts literature searches and fact-finding research to support project development.
• May assist with qualitative data analysis.
• May assist with research abstracts and manuscripts.
• May prepare participant correspondence and newsletters.
• Performs other duties as required.

Genetic Counseling Assistant

Call Center Representative

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Staff Pharmacist – Refill Call Center

Financial Planning and Analysis

• This position is in a Call Center setting answering in bound phone calls and making outbound phone calls in a fast paced and dynamic environment.
• The position is responsible to hold engaging conversations with patients, anticipate questions, actively share information in patient friendly language, build a positive rapport and can handle problematic interactions.
• The specialist takes a global approach in resolving problems and actively looks for improvement opportunities for our patients.
• Provides one-stop service for Geisinger patients by providing in-depth knowledge as well as being an advocate for any issues or concerns related to processes and functions.
• Performs all accounts receivable functions including, but not limited to the collection of cash, resolution of accounts, application of discounts, setup and management of monthly installment plans, communication of and assistance with financial assistance programs.

Customer Financial Specialist Associate

Customer Support

• Provides telephone, email, and web submission support for the enterprise’s customer facing portals
• Receives customer calls and communications in a courteous manner
• Documents accurately all inquiries/concerns
• Records the details of the incident or request into the call ticketing system, including actions taken
• Assesses the impact and urgency of the issue and sets priority according to standards
• Attempts to resolve the issue using a documented solution or workaround in an attempt at first touch resolution
• Provides support to customer questions in addition to aiding with issues
• Determines the correct path for a permanent solution and routes the ticket according to established protocol
• Uses approved communication methods to notify customers of scheduled and unscheduled disruptions
• Follows support procedures through training guides, knowledge-based articles, and job training
• Participates in the creation or update of documentation
• Communicates and coordinates with the appropriate internal departments to resolve customer concerns/issues
• Manages critical or major impact incidents by participation in the event and maintaining a calm presence and following protocol
• Follows up on issues that require further research for resolutions in a timely manner
• Escalates issues to 2nd tier support, as needed based on issue procedures

Digital Customer Support Associate

Therapist

• Observes routine and complex patient procedures
• Disassembles, cleans, reassembles and performs quality control checks on reusable equipment
• Assists with the download of Nocturnal Oximetry reports
• Auscultates lung sounds and reviews medical records in accordance with patient confidentiality policies
• Assembles oxygen therapy devices at bedside

Respiratory Therapy Extern

Recruitment

• Collaborates with Provider Recruiters to develop candidate visit itineraries
• Coordinates travel, lodging, community tours, and meals for candidates
• Assists with sending interview feedback requests to hiring managers
• Partners with HR for programs to retain and engage talent
• Distributes and analyzes data from post-interview feedback surveys