ServiceNow Business Consultant
Belmont Lavan
ITSMServiceNow
Service Management Platform Architect, ServiceNow
Geisinger
full-time
Posted on:
Origin: • 🇺🇸 United States • Pennsylvania
Visit company websiteJob Level
SeniorLead
Tech Stack
GoITSMServiceNow
About the role
- Designs and develops technical architecture to meet business requirements that comply with enterprise and platform level architecture and standards.
- Develops proof of concepts and business cases to present solution options to senior leadership and business stakeholders.
- Develops advanced system documentation including architectural best practices, technology capabilities, coding standards, process flows, design documents, architecture diagrams, and platform roadmaps.
- Leads the design and implementation of platform applications, services, modules, and integrations.
- Responsible for regularly conducting and evaluating platform health, security and performance reports and creating plans to mitigate any findings.
- Ensures the scalability, reliability, and performance of platform.
- Troubleshoots and assists in the resolution of advanced technical issues.
- Participates in requirements gathering, story writing, user acceptance testing, release management and training.
- Proactively evaluates and assesses current processes, procedures, capabilities and executes continuous improvement activities.
- Responsible for assigned ITSM and ITIL processes and practices within the service management ecosystem.
- Owns Service Catalog Design and Management.
Requirements
- Experienced developer in ServiceNow
- Great communication skills
- Go-getter attitude and works well with others
- Good organizational skills (preferred)
- Strategic mindset (preferred)
- Healthcare experience (preferred)
- ServiceNow Certified Administrator (preferred)
- High School Diploma or Equivalent (GED) - Required
- Bachelor's degree - Preferred
- Minimum of 12 years relevant experience (Required)
- Experience with ServiceNow, Microsoft Office/Teams
- Skills: Critical Thinking, IT Networking, Professional Presentation, Teamwork, Working Independently
- Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).
