Belmont Lavan

ServiceNow Business Consultant

Belmont Lavan

full-time

Posted on:

Origin:  • 🇧🇪 Belgium

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Job Level

Mid-LevelSenior

Tech Stack

ITSMServiceNow

About the role

  • Job Overview: We are seeking a skilled ServiceNow Consultant to join our team of specialists delivering high-quality ServiceNow solutions to diverse customers. You will play a key role in client workshops, solution design, implementation, mentoring, and customer enablement while ensuring best practices and customer satisfaction.
  • Participate in and lead workshops to demonstrate ServiceNow capabilities, define current and desired states, and propose tailored solutions
  • Build client understanding of ServiceNow functionality through presentations, demonstrations, story definition, testing, and support for both sales and delivery functions
  • Mentor and train junior team members, sharing knowledge and best practices
  • Produce high-quality documentation and training materials for implemented solutions, and deliver client training sessions
  • Act as a problem solver, examining and re-engineering processes, procedures, and practices to optimize outcomes
  • Internal working relationships: collaborate with solution consultants, project managers, architects, and technical consultants
  • External working relationships: engage with client stakeholders including CTOs, architects, product owners, developers, IT staff, and ServiceNow support teams

Requirements

  • Bachelor’s or Master’s degree in Business, Computer Science, or a related field (or equivalent experience)
  • Minimum of 3 years’ experience working with ServiceNow (e.g., ITSM, ITOM, GRC, SecOps, HRSD, or other modules)
  • Proven experience consulting and delivering solutions for external customers
  • Knowledge of ITSM and agile frameworks such as DevOps, IT4IT, and ITIL
  • Strong experience across the full software development lifecycle, from requirements analysis through design, testing, and go-live
  • Good understanding of Service Management concepts and delivery assurance principles
  • Excellent written and verbal communication skills, with the ability to present solutions to both technical and senior business audiences
  • Customer-focused mindset with strong problem-solving abilities
  • Ability to work independently or as part of a team, meeting project deadlines
  • Proactive, creative, and adaptable, with a strong willingness to learn and embrace new challenges
  • Experience working with technical end-users in a service-oriented environment
  • Capable of managing multiple projects or tasks simultaneously
  • Fluent in Dutch and English; proficiency in another European language is an asset
  • Willingness to travel as needed (though not a core requirement of the role)