ServiceNow Business Consultant
Belmont Lavan
full-time
Posted on:
Location: 🇧🇪 Belgium
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSMServiceNow
About the role
- Job Overview: We are seeking a skilled ServiceNow Consultant to join our team of specialists delivering high-quality ServiceNow solutions to diverse customers. You will play a key role in client workshops, solution design, implementation, mentoring, and customer enablement while ensuring best practices and customer satisfaction.
- Participate in and lead workshops to demonstrate ServiceNow capabilities, define current and desired states, and propose tailored solutions
- Build client understanding of ServiceNow functionality through presentations, demonstrations, story definition, testing, and support for both sales and delivery functions
- Mentor and train junior team members, sharing knowledge and best practices
- Produce high-quality documentation and training materials for implemented solutions, and deliver client training sessions
- Act as a problem solver, examining and re-engineering processes, procedures, and practices to optimize outcomes
- Internal working relationships: collaborate with solution consultants, project managers, architects, and technical consultants
- External working relationships: engage with client stakeholders including CTOs, architects, product owners, developers, IT staff, and ServiceNow support teams
Requirements
- Bachelor’s or Master’s degree in Business, Computer Science, or a related field (or equivalent experience)
- Minimum of 3 years’ experience working with ServiceNow (e.g., ITSM, ITOM, GRC, SecOps, HRSD, or other modules)
- Proven experience consulting and delivering solutions for external customers
- Knowledge of ITSM and agile frameworks such as DevOps, IT4IT, and ITIL
- Strong experience across the full software development lifecycle, from requirements analysis through design, testing, and go-live
- Good understanding of Service Management concepts and delivery assurance principles
- Excellent written and verbal communication skills, with the ability to present solutions to both technical and senior business audiences
- Customer-focused mindset with strong problem-solving abilities
- Ability to work independently or as part of a team, meeting project deadlines
- Proactive, creative, and adaptable, with a strong willingness to learn and embrace new challenges
- Experience working with technical end-users in a service-oriented environment
- Capable of managing multiple projects or tasks simultaneously
- Fluent in Dutch and English; proficiency in another European language is an asset
- Willingness to travel as needed (though not a core requirement of the role)