Twilio

Senior Strategic Asset Manager, Hardware

Twilio

full-time

Posted on:

Origin:  • 🇨🇦 Canada

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Salary

💰 CA$73,400 - CA$91,800 per year

Job Level

Senior

Tech Stack

ServiceNow

About the role

  • Develop and drive enterprise-wide asset management strategies and processes to optimize IT hardware lifecycle, ensuring alignment with business objectives and compliance requirements.
  • Maintain a comprehensive, real-time inventory of hardware assets and software licenses, ensuring data accuracy and integrity across all systems.
  • Lead regular audits and compliance reviews to enforce policies, mitigate risks, and uphold licensing and regulatory standards.
  • Collaborate cross-functionally with Procurement, Vendor Management, and Finance to negotiate contracts, monitor vendor performance, and align spend with budget and ROI targets.
  • Analyze asset utilization, performance, and financial metrics to identify optimization opportunities, drive cost savings, and support strategic decision-making.
  • Mentor and guide team members while championing scalable asset management best practices to enhance operational maturity and continuous improvement.

Requirements

  • Bachelor’s degree in Business Administration, Supply Chain Management, Information Technology, Finance, or a related discipline; advanced degrees or relevant certifications are a plus.
  • 5–7 years of progressive experience in strategic IT asset management within complex, global organizations, demonstrating mastery of best-in-class ITAM frameworks.
  • Deep expertise in IT asset lifecycle management including hardware procurement, deployment, tracking, maintenance, retirement, and software license compliance.
  • Proficient with leading ITAM tools and platforms (e.g., ServiceNow, Kandji, WorkspaceOne), with strong data analytics skills to optimize lifecycle, cost, and risk.
  • Strong understanding of ITIL best practices (incident, change, configuration management).
  • Extensive experience managing vendor relationships, contract negotiations, and supply chain logistics to ensure timely, cost-effective asset delivery.
  • Solid financial acumen including budgeting, forecasting, cost-benefit analysis, and ROI measurement for IT asset programs.
  • Proven ability to design and implement scalable, sustainable asset management processes aligned with organizational goals and regulatory compliance.
  • Exceptional communication and collaboration skills across IT, procurement, finance, and operations teams.
  • Detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced, dynamic environment.