Clinical Team Manager
ERGOMED
Google Cloud Platform
Senior Strategic Asset Manager, Hardware
Twilio
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Senior
Tech Stack
ServiceNow
About the role
- Lead and optimize Twilio’s hardware asset management for U.S.-based employees
- Develop and implement lifecycle strategies that ensure efficient procurement, tracking, and governance of end-user devices
- Partner cross-functionally to drive cost efficiency, compliance, and operational excellence
- Develop and drive enterprise-wide asset management strategies and processes to optimize IT hardware lifecycle
- Maintain a comprehensive, real-time inventory of hardware assets and software licenses, ensuring data accuracy and integrity across all systems
- Lead regular audits and compliance reviews to enforce policies, mitigate risks, and uphold licensing and regulatory standards
- Collaborate with Procurement, Vendor Management, and Finance to negotiate contracts, monitor vendor performance, and align spend with budget and ROI targets
- Analyze asset utilization, performance, and financial metrics to identify optimization opportunities and drive cost savings
- Mentor and guide team members while championing scalable asset management best practices to enhance operational maturity and continuous improvement
- Equip employees with the tools they need, when they need them
Requirements
- Bachelor’s degree in Business Administration, Supply Chain Management, Information Technology, Finance, or a related discipline
- 5–7 years of progressive experience in strategic IT asset management within complex, global organizations
- Deep expertise in IT asset lifecycle management including hardware procurement, deployment, tracking, maintenance, retirement, and software license compliance
- Proficient with leading ITAM tools and platforms (e.g., ServiceNow, Kandji, WorkspaceOne)
- Strong data analytics skills to optimize lifecycle, cost, and risk
- Strong understanding of ITIL best practices (incident, change, configuration management)
- Extensive experience managing vendor relationships, contract negotiations, and supply chain logistics
- Solid financial acumen including budgeting, forecasting, cost-benefit analysis, and ROI measurement for IT asset programs
- Proven ability to design and implement scalable, sustainable asset management processes aligned with organizational goals and regulatory compliance
- Exceptional communication and collaboration skills across IT, procurement, finance, and operations teams
- Detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced, dynamic environment
- Desired: Proven track record leading enterprise-wide IT hardware asset management initiatives at scale (5,000+ employees)
- Desired: Certifications such as Certified Asset Management Professional (CAMP), Certified Supply Chain Professional (CSCP), ITIL v4 Foundation (or higher), Lean Six Sigma, CompTIA Project+, or similar
- Desired: Expertise in engaging cross-functional stakeholders and influencing senior leadership
- Desired: Experience driving digital transformation within ITAM functions, including tool implementations and process automation
- Desired: Familiarity with regulatory compliance impacting IT asset and supply chain management
- Desired: Multilingual skills (Spanish and/or Portuguese) are highly valued for supporting LATAM operations
Benefits
- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- a retirement savings program
- remote-first work
- support for volunteering and donation efforts
- Offerings vary by location
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT asset lifecycle managementhardware procurementsoftware license compliancedata analyticsbudgetingforecastingcost-benefit analysisROI measurementprocess automationdigital transformation
Soft skills
communicationcollaborationdetail-orientedhighly organizedmentoringleadershipcross-functional engagementinfluencingproblem-solvingadaptability
Certifications
Certified Asset Management Professional (CAMP)Certified Supply Chain Professional (CSCP)ITIL v4 FoundationLean Six SigmaCompTIA Project+
