Dropbox

Senior ServiceNow Engineer

Dropbox

full-time

Posted on:

Origin:  • 🇵🇱 Poland

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Salary

💰 PLN 255,000 - PLN 345,000 per year

Job Level

Senior

Tech Stack

ITSMJavaScriptServiceNow

About the role

  • Design, implement, and optimize advanced workflows, business rules, UI components, and automation across ServiceNow
  • Lead configuration and customization efforts, including integrations with third-party systems, enterprise applications, and external tools
  • Own technical design decisions and oversee configuration and customization efforts, ensuring best practices, scalability, and security
  • Partner with enterprise architects and business stakeholders to define and deliver high-impact ServiceNow solutions
  • Mentor and support junior engineers through code reviews, technical guidance, and knowledge sharing
  • Provide expert-level troubleshooting and serve as the escalation point for complex ServiceNow issues
  • Drive adoption of new ServiceNow features such as AI-driven capabilities, UI Builder, and low-code tools to modernize enterprise workflows
  • Define and maintain platform governance, development standards, and documentation

Requirements

  • Bachelor’s degree in Computer Science, IT, Engineering, or equivalent professional experience
  • 7+ years of hands-on experience with ServiceNow platform development, administration, and configuration
  • Strong collaboration and leadership skills, with the ability to influence platform direction and partner effectively across teams
  • Advanced proficiency in JavaScript, ServiceNow scripting, and deep understanding of ITIL processes and best practices
  • Expert knowledge of ServiceNow modules including Service Catalog, Incident, Change, Knowledge, Workflow, and Orchestration, with strong experience in ITAM and at least one additional enterprise module (HR, ITOM, or similar)
  • Proven track record of delivering enterprise integrations (SSO, SAML, LDAP, MID Server, Workday, and other enterprise applications)
  • Ability to design and implement scalable automation solutions, leveraging AI/ML features such as Now Assist
  • Preferred: Experience leading large-scale ServiceNow deployments in global enterprises
  • Preferred: Hands-on experience with HR, Finance, Procurement or Legal ServiceNow modules
  • Preferred: Familiarity with Now Assist or AI-driven automation features in ServiceNow
  • Preferred: Strong knowledge of Jira or other enterprise task management tools
  • Preferred: ServiceNow certifications (CAD, CIS, or equivalent)