Salary
💰 PLN 255,000 - PLN 345,000 per year
Tech Stack
ITSMJavaScriptServiceNow
About the role
- Design, implement, and optimize advanced workflows, business rules, UI components, and automation across ServiceNow
- Lead configuration and customization efforts, including integrations with third-party systems, enterprise applications, and external tools
- Own technical design decisions and oversee configuration and customization efforts, ensuring best practices, scalability, and security
- Partner with enterprise architects and business stakeholders to define and deliver high-impact ServiceNow solutions
- Mentor and support junior engineers through code reviews, technical guidance, and knowledge sharing
- Provide expert-level troubleshooting and serve as the escalation point for complex ServiceNow issues
- Drive adoption of new ServiceNow features such as AI-driven capabilities, UI Builder, and low-code tools to modernize enterprise workflows
- Define and maintain platform governance, development standards, and documentation
Requirements
- Bachelor’s degree in Computer Science, IT, Engineering, or equivalent professional experience
- 7+ years of hands-on experience with ServiceNow platform development, administration, and configuration
- Strong collaboration and leadership skills, with the ability to influence platform direction and partner effectively across teams
- Advanced proficiency in JavaScript, ServiceNow scripting, and deep understanding of ITIL processes and best practices
- Expert knowledge of ServiceNow modules including Service Catalog, Incident, Change, Knowledge, Workflow, and Orchestration, with strong experience in ITAM and at least one additional enterprise module (HR, ITOM, or similar)
- Proven track record of delivering enterprise integrations (SSO, SAML, LDAP, MID Server, Workday, and other enterprise applications)
- Ability to design and implement scalable automation solutions, leveraging AI/ML features such as Now Assist
- Preferred: Experience leading large-scale ServiceNow deployments in global enterprises
- Preferred: Hands-on experience with HR, Finance, Procurement or Legal ServiceNow modules
- Preferred: Familiarity with Now Assist or AI-driven automation features in ServiceNow
- Preferred: Strong knowledge of Jira or other enterprise task management tools
- Preferred: ServiceNow certifications (CAD, CIS, or equivalent)