GE HealthCare

Field Engineer

• Perform on time and accurate Preventative Maintenance in one or more modalities of equipment.
• Work with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques.
• Drive customer satisfaction through Service Excellence.
• Assist more experienced field engineers with equipment installation.
• Work on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records, ordering repair parts, and managing cycle times.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals.

Imaging Field Service Engineer, X-ray, CT

Technician

• Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers' basic biomedical equipment.
• Drive customer satisfaction through service excellence.
• Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections.
• Assist more experienced technicians on basic and more complex repairs/resolution.
• Effectively communicate and partner with teammates and colleagues.
• Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation.
• Maintain daily communications with customers as directed.
• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.
• Document all repair actions and submit reports/summaries according to schedule.
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.

Biomed Technician I

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs.
• Complete Preventative Maintenance on designated equipment.
• Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines.
• Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Learn and ensure proper care of tools and test equipment and ensure calibration.
• Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment.
• Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area.

Surgery Field Engineer Apprentice

Director

• Develop and execute a multi-year account strategy aligned to customer priorities and GE HealthCare business objectives.
• Translate account strategy into actionable priorities and opportunity plans that can be executed across the GE HealthCare commercial organization.
• Build and sustain executive-level relationships with GPO leaders and key member health system stakeholders, serving as a trusted advisor and strategic partner.
• Serve as the primary point of contact for the assigned GPO relationship, ensuring effective coordination, communication, and alignment across GE HealthCare.
• Lead contract negotiations, renewals, amendments, and strategic business reviews in partnership with Contracting, Legal, Finance, and commercial leadership.
• Drive contract execution and governance, ensuring compliance with contractual obligations while maintaining pricing discipline and protecting enterprise value.
• Identify and advance growth opportunities across the GPO and affiliated member organizations by aligning GE HealthCare resources, contracted offerings, and customer priorities.
• Drive engagement with member organizations to promote utilization of GE HealthCare agreements, strengthen strategic partnerships, and expand share of wallet.
• Lead cross-functional collaboration across Sales, Service, Contracting, Marketing, Legal, Finance, Operations, and Product teams to support customer objectives and business growth.
• Coordinate with Segment and Service leadership to ensure appropriate customer engagement, commercial alignment, and execution of strategic initiatives.
• Manage complex customer escalations and facilitate resolution of business, operational, service, and contractual issues.
• Lead cross-segment alignment to improve customer satisfaction, contract performance, win rates, and growth outcomes.
• Hold internal stakeholders accountable for cross-functional commitments impacting the customer relationship, including issue resolution, implementation execution, NPI support, operational performance, and delivery commitments.
• Present complex business, financial, contractual, and strategic information clearly and effectively to executive decision-makers.

Enterprise Client Director, GPOs

Vice President

• Own enterprise-level growth, share-of-wallet, and value delivery outcomes for strategic customers
• Set and execute customer-centric strategies for top accounts
• Develop and maintain relationships with senior customers
• Lead and coach a team of Enterprise Client Directors
• Drive performance for Enterprise Accounts

Vice President – Market

Learning and Development

• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the Order Configuration/terms and conditions
• Develop product, clinical, and software knowledge, skills, and competence within the Imaging modalities
• Correlates theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE HealthCare equipment
• Provide pre-sale product clinical evaluations and/or educational sessions to potential customers in partnership with customers, develop and administer clinical training to the end-user personnel aligned with Sales Order Agreement (SOA) to deliver excellent clinical education to achieve high Net Promotor Scores (NPS)
• Drive realization of revenue thru execution of on-site or remote clinical education delivery
• Produce comprehensive, consistent, and timely completion of documentation requirements from pre through post training
• Provide ongoing post-installation training and support as needed over the lifecycle of the product
• Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings

MRI Clinical Education & Training Applications Specialist – Pacific NW

• Observe and perform various equipment service processes and procedures
• Drive customer satisfaction and ensure proper functionality of less complex customer diagnostic imaging equipment
• Support customers in hospitals and clinical settings
• Complete preventative maintenance on designated equipment
• Perform safety and environmental inspections
• Maintain daily communications with customers to ensure resolution and follow-up
• Mentor with and assist experienced technicians
• Complete all planned Quality and Compliance training

Field Engineer Apprentice

• Perform timely and accurate preventative maintenance on medical equipment
• Perform troubleshooting and basic service repairs on customer equipment
• Assist more experienced field engineers with equipment installations
• Maintain relationships with customers and ensure timely communication and resolution
• Adhere to company policies, procedures and hospital protocols

Field Service Engineer 1

• Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections.
• May assist more experienced technicians on basic and more complex repairs/resolution.
• Effectively communicate and partner with teammates and colleagues.
• Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation.
• Maintain daily communications with customers as directed, to ensure resolution and proper follow up, leading to strong customer relations and ongoing customer satisfaction.
• As instructed, implement GE/customer facility contract and supports business goals/objectives.
• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.
• When trained, able to share on-call responsibility.
• Document all repair actions and submit reports/summaries according to schedule.
• Ensure proper care of spares, tools, and test equipment, and ensure calibration.
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
• Understand and utilize sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM.
• Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.

Biomedical Technician – Level 1

• Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers' basic biomedical equipment.
• Drives customer satisfaction through service excellence.
• Effectively communicate and partner with teammates and colleagues.
• Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation.
• Maintain daily communications with customers as directed, to ensure resolution and proper follow up, leading to strong customer relations and ongoing customer satisfaction.
• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.
• Document all repair actions and submit reports/summaries according to schedule.
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.

Biomedical Technician I

Project Manager

• Lead, coach, and develop a high-performing team of Imaging Installation Project Managers.
• Build a customer-centric culture focused on accountability, execution excellence, and continuous improvement.
• Develop leadership capability within the team, ensuring succession planning and talent growth.
• Own regional backlog performance, including project health, installation progress, and risk mitigation.
• Drive execution of installation activities to ensure on-time delivery and high customer satisfaction.
• Manage revenue recognition processes in alignment with controllership and compliance requirements.
• Own customer experience across installation lifecycle, ensuring proactive communication and alignment.
• Partner with Commercial, Service, Applications, Supply Chain, Engineering, and Operations teams to ensure seamless execution.
• Lead Lean initiatives and process improvement efforts to enhance performance and customer outcomes.
• Ensure compliance with GE HealthCare Quality Management System, policies, and applicable regulations.

Director of Project Management – Imaging

• evaluate basic customer biomedical equipment issues, implement appropriate repairs
• perform planned maintenance (PM), safety, environmental inspections and maintain effective customer relations
• maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to customer satisfaction
• work as a member of local team to provide efficient service delivery to all accounts within assigned area
• document all repair actions and submit reports/summaries according to schedule
• manage schedule, travel, tools, and learning activities with increasing independence over the course of the program

Biomedical Technician Apprentice

• Respond to service calls to evaluate, diagnose, perform repair and planned maintenance on basic biomedical equipment.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Document all repair actions and submit reports/summaries according to schedule.
• Ensure proper care of spares, tools and test equipment and ensure calibration.

• Observe and perform various equipment service processes to drive customer satisfaction.
• Support customers in hospitals and clinical settings.
• Complete Preventative Maintenance on designated equipment.
• Perform safety and environmental inspections.
• Maintain daily communications with customers for resolution and follow-up.
• Learn and ensure proper care of tools and test equipment.
• Mentor and assist more experienced technicians.
• Complete all planned Quality and Compliance training.

Field Service Engineer, Apprentice

• Observe and perform various equipment service processes and procedures to drive customer satisfaction
• Evaluate and troubleshoot Patient Care Solutions (PCS) equipment issues
• Complete Planned/Preventative Maintenance on designated equipment
• Perform safety and environmental inspections
• Maintain daily communications with customers
• Enhance and maintain technical knowledge of current standards
• Mentor with and assist more experienced technicians