GE HealthCare

Support Engineer

• Perform day‑to‑day operational functions related to the technical implementation, configuration, and support of medical software products in customer clinical and internal engineering environments
• Provide advanced technical support to customers and internal teams, diagnosing and resolving complex issues across software, integrations, and workflows
• Lead and support software implementation activities, including installation, upgrades, validation, and production support for regulated healthcare systems
• Apply industry best practices for software deployment, reliability, security, and support, with a strong focus on quality, compliance, and customer outcomes
• Engage, leverage, and drive simplified, scalable support and implementation processes across teams
• Collaborate cross‑functionally with product, engineering, clinical, quality, cybersecurity, and operations teams to deliver high‑quality solutions and documentation
• Operate effectively in high‑pressure or escalated situations, providing expert support for 24x7 production environments as required
• Support root‑cause analysis, corrective and preventive actions (CAPA), and continuous improvement initiatives related to medical software performance and reliability
• Provide support for a 24x7 production environment, including participation in after‑hours, weekend, and on‑call rotations as required

Senior Technical Support Engineer

Customer Success Manager

• Assess current-state technology ecosystems, workflows, and operational performance across Care Alliance delivery tools.
• Identify inefficiencies, variation, and integration barriers.
• Analyze systems to uncover opportunities for Care Alliance execution standardization and optimization.
• Translate execution requirements into integrated technology solutions.
• Participate in implementation planning and change management.
• Collaborate with Care Alliance account community and enterprise team stakeholders.
• Support integration across people, process, and technology.
• Assist with troubleshooting system, workflow, and integration challenges.
• Maintain documentation of configurations, updates, and workflows.
• Prepare concise reports for leadership and customer stakeholders.

Technology Analyst, Customer Success

Program Manager

• Drive GE HealthCare's Care Alliance approach and deliver value to customers through long-term partnerships
• Lead and direct all strategic initiatives, project management workstreams, and contract delivery
• Create and guide operating procedures
• Partner closely with account executives
• Manage dependencies and integrate all plans to committed outcomes
• Develop and lead project plans with milestones, resources, and impact reporting
• Establish risk management plan and tools
• Set up performance measurement structure and reporting
• Utilize change management principles to enable and lead transformation
• Influence peers to take action and negotiate with external partners

Care Alliance Program Director

Field Engineer

• Attend on-site visits regularly to attend to contractual service support obligations (e.g. patch day, service reviews, etc)
• Evaluation of incidents within a fast-moving environment to determine priority and urgency and resolution of technical incidents, employing workflow and IT product knowledge
• Owner of customer communication and to ensure increased customer satisfaction by ensure that issues are dealt with according to SLA
• Manage diverse range of customer incidents liaising with local and central teams to ensure customer satisfaction and maintained of SLA
• Collaboratively utilize escalation paths to ensure timely incident resolution
• Define and communicate root cause analysis both internally and externally
• Determine repeated incidents and translate these into problem records
• Develop product expertise to become regional Subject Matter Expert (SME)
• Contribute to knowledge sharing initiatives
• Mentor with and assist experienced resources to provide efficient service
• Lead preventative maintenance and ensure service records are updated accordingly
• Ensure that administrative tasks such as project documentation and debriefs are complete to the appropriate level of expertise
• Provide technical expertise and assist with leading edge product knowledge and close working relationships with ServiceDesk (Level 1 & Level 2), Remote Operations Centres (Level 3) and Engineering level 4 support; ensuring prioritization of issues going to these escalation support levels.
• To ensure the level of incidents are being continually driven incoming and on-going incidents and identify problem as per ITIL best practices
• Ownership for resolution within SLA of customer issues, enquires and Service Requests escalated to you by the incident the right proactive monitoring tools are in place for each customer
• To continually measure, monitor and work to drive down incident levels by identify issues before they occur and resolving them as planned work
• To ensure that the service desk actively participate in improving the usability and reliability of GE products
• Provision of incident analysis information and working in partnership with Regional Service Manager.

Field Engineer – Healthcare IT

Financial Planning and Analysis

• Regularly interact with senior leadership and executives
• Lead the annual WWPP review cycle with CEO/CFO
• Consolidate global R&D financials
• Provide storytelling, trend analysis, and prioritization insights
• Govern WWPP policy, finance parameters, and NPI business case frameworks
• Drive 100% compliance with PPM tool for NPI tracking
• Develop executive dashboards and presentations for the STO GM/CFO
• Lead business case modeling using enterprise R&D analytics and Power BI

STO FP&A and Global R&D Finance Leader

Backend Engineer

• Implement and maintain cross-platform C++ features powering AI-assisted ultrasound workflows
• Build user-facing functionality using Qt within our plugin interface for ultrasound users
• Partner closely with design and product counterparts—provide feasibility input, suggest implementation-friendly interaction patterns, and help clarify what’s easy vs. hard (and why)
• Deliver performant, reliable software for iOS and Android (primary), with occasional Windows platform work
• Debug complex issues across devices, OS versions, and hardware configurations; provide clear root-cause analysis
• Write and maintain clean, testable, well-documented code; contribute to code reviews and engineering best practices
• Help debug and troubleshoot technical problems across the stack, from application logic through platform integration

Software Engineer, C++ – Cross-Platform Mobile – AI-Assisted Ultrasound

Director

• Define, Develop and manage the PET implementation strategy aligned with business growth objectives, priorities and market expansion goals.
• Establish a standardized, scalable implementation framework and process that reduces time from interest to go live and first PET scan for hospital and outpatient settings.
• Anticipate and proactively address clinical, operational, regulatory, reimbursement, and organizational barriers to PET adoption and new customer start up.
• Own accountability for implementation outcomes, including speed to activation, quality of execution, customer experience, and sustained adoption.
• Continuously evaluate and refine implementation processes, tools, and playbooks to improve performance and scalability.
• Partner closely with Sales and Clinical Applications throughout the customer lifecycle, from early engagement and feasibility assessment through program launch, program optimization and growth.
• Collaborate cross-functionally with Product Marketing, Supply Chain, Clinical Applications, Sales, Imaging, Market Access, Medical and Regulatory teams to ensure seamless execution and customer readiness.
• Serve as a senior advisor to the leadership team on PET strategy, implementation readiness, and market execution risks.
• Engage directly with hospital executives, outpatient leadership, physicians, and clinical teams to drive alignment, adoption, and long-term success.
• Represent the organization with government entities, regulatory bodies, and professional societies related to PET imaging as needed.
• Own budget responsibility for implementation programs and team operations, with direct influence on P&L outcomes.

Director, PET Transformation

• Drive optimal performance and profitability through the Supply Chain and Project execution
• Own P&L and balance sheet activities, including cost accounting and inventory controls
• Impacts the team’s ability to achieve service, quality, and timeliness of objectives
• Uses evaluative judgment to make decisions and handle complex tasks

Senior Finance Manager – Manufacturing Operations

Account Manager

• Customer facing staff responsible for winning business
• Impacts approaches, projects and programs in the functional area or affected business organization and ways of working.
• Impacts quality, efficiency and effectiveness of own team.
• Guided by commercial practices and policies that may be shaped by the role.
• Has significant control/influence over commercial priorities.
• There is moderate autonomy within the role to enter into/execute Commercial arrangements.
• High levels of Commercial judgement are required to achieve outcomes required.

Senior Account Manager – Cardiac PET

• Install and configure a range of medical equipment, proficient in several modalities.
• Perform complex corrective maintenance and installations.
• Conduct root cause analysis with a 360° approach, considering internal and external factors.
• Apply basic application knowledge to support clinical workflows.
• Utilize strong knowledge of power, grounding, and digital systems.
• Actively promote and use remote diagnostic tools; contribute to the ROLE team.
• Serve as a role model in administrative tasks and follow-up (including debriefing, parts, KPI tracking).
• Participate in local Level 2 escalation team, supporting Technical Lead Engineers.
• Leverage customer knowledge to assist with contract and on-demand revenue growth.
• Lead communications with customers and act as escalation point for concerns, including installations.
• Contribute to EHS policy improvements.
• Own customer issues from dispatch to resolution, engaging team members as needed.
• Lead, instruct, and coach less experienced Field Engineers.
• May lead basic projects.

Field Service Engineer

Compliance

• Partner and align with the GE HealthCare compliance team to develop, and/or manage key compliance activities, policies and local procedures applying specifically to GEHC Pharmaceutical Diagnostics in US and Canada
• Collaborate with Legal and Compliance stakeholders as well as cross-functionally to enhance the compliance program
• Develop and deliver live and virtual/online compliance training for various teams within Pharmaceutical Diagnostics, with a focus on the radiopharma diagnostics business
• Develop and execute an annual monitoring plan, conduct regular monitoring assessments though both in person activity monitoring and data reviews to identify potential compliance issues
• Implement processes as needed to ensure business activities adhere to regulatory and internal compliance requirements
• Identify areas of risk and propose strategies for risk mitigation, including support of annual compliance risk assessment and mitigation planning activities
• Maintain and/or create Pharmaceutical Diagnostics compliance metrics for operational reviews
• Assist with monitoring of third parties for compliance with legal and contractual requirements
• Support development and implementation of the compliance training plan and develops training content
• Foster a culture of ethical conduct

Compliance Manager

• Maintain all models specific to a modality in the assigned area
• Perform total system level troubleshooting on complex multi-symptom problems
• Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction
• Responsible for Warranty and Preventative Maintenance Service contract cost control
• Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to the account team
• Complete all administration tasks on time (e.g., ensure timely completion of Field Updates and Service inspections documentation for assigned accounts).
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GEHC Service Quality Policy Statement

Field Service Engineer – Medical Systems

Director, PET Transformation, PDx

Strategy

• Provide strategic leadership on deployment and support strategies for GE & Multi Vendor equipment serviced by the Biomed organization.
• Support zone leadership and field teams in driving Variable Cost Productivity projects focused on most cost-effective service options.
• Be a key contributor in the development of a comprehensive database of information using industry information from AAMI, ECRI, and FDA as well as specific OEM information.
• Improve and enhance the GE database to be the best in industry.
• Reinvigorate end of life database to include key decision points of part and service availability.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Provide timely reports to improve cost reduction and efficiency in the field.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps.

Service Strategy Leader

• Work closely with senior tax directors and other colleagues to drive employment tax compliance across 100+ countries, with a dedicated regional focus in certain areas
• Participate in the execution of global tax compliance processes, requiring strong partnership with internal and external stakeholders.
• Provide support to local payroll teams with issues that arise related to returns, tax remittances, penalty assessments and other tax notices; include responding to inquiries from government agencies and seeking abatement as needed
• Manage employment tax audits wing to wing; liaise directly with government auditors, analyze data and assess risk, partner with senior tax directors to coordinate responses to auditors, and develop plans to remediate any audit findings.
• Conduct research on federal, state, and local tax issues; summarize implications for internal stakeholders.
• Monitor legislative and regulatory tax law changes and advise on required adjustments to stay compliant for a dedicated region and/or list of countries
• Support development and implementation of tax planning strategies in partnership with senior tax directors and other enabling functions
• Monitor and track internal tax trends, summarizing risk exposure, identifying policy/process improvement opportunities that will mitigate or reduce risk, partner with local teams to implement tax savings programs or process improvements to close compliance gaps
• Use enabling tools such as AI to enhance tax compliance across the globe, and to create efficiencies in tax policy and processes.