GE HealthCare

Field Engineer

• Perform timely and accurate preventative maintenance, installations, and troubleshooting on medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
• Maintain relationships with customers and ensure timely communication, resolution and proper follow-up to drive customer satisfaction
• Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured, including the ordering of parts

Field Service Engineer – Level 2

AI Engineer

• Drive the strategic adoption, operationalization, and scaling of AI initiatives across PCS R&D
• Champion engineering productivity, change management, and the integration of AI tools and processes
• Execute the three-year AI change management plan with clear milestones
• Guide AI integration across all stages of the product lifecycle
• Adapt software development processes to be AI-driven
• Facilitate collaboration to link prototypes and concepts into reusable AI-first processes
• Organize and lead AI productivity workshops with AWS and partners
• Enable access to AI tools and provide training for engineers
• Build and maintain an AI repository with guidebooks and best practices
• Maintain a record of AI projects and measure their impact
• Manage major AI productivity programs aligned with organizational goals

Director – AI Leader

Sales

• Accountable for Annual achievement of multiple sales and revenue OP targets for assigned Specialty Segment territory
• Provide input to deal pricing strategy and ensure pricing compliance for segment opportunities
• Forecast orders and sales within the applicable sales funnel tools and reports for their products/solutions/services/options and upgrades in their assigned territory/accounts
• Manage install base and drive lifecycle management strategies
• Cultivating, leveraging, and developing long-term customer relationships with department decision makers, but including "C" level and Senior VP level relationships, coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs
• Track and communicate market trends to/from the field including competitor data and develop and lead effective counter-strategies
• Be able to present and discuss the technology and clinical benefits in terms which are relevant to customers
• Differentiate assigned product offering during the various stages of the sales process, effectively using GE resources and approved product marketing and product promotion material to actively support the customer through their decision-making process
• Maintain up to date detailed knowledge of customer products and services
• Create territory/account plans including opportunity development, competitive strategies and targets
• Build strong business relationships and formulate account relationship plans within the assigned accounts/ territory
• Identify & respond to key account technical and departmental decision makers' needs and maintain customer contact records in the relevant CRM tools
• Represent the company at relevant medical conferences and technical exhibitions to promote product/solution and company
• Drive tender/bid process including the needs qualification, vendor selection, quotation and closure of their product/solution/service opportunities to meet orders, sales and margin targets as well as to maximize customer satisfaction assigned territory

Virtual Sales, Diagnostic Imaging Service

Director

• Champion positive leadership by coaching direct reports to support individual growth and long-term career development
• Model and mentor leadership behaviors rooted in humility, transparency, and strategic focus across the Applications team
• Own daily operations for training delivery, including financial oversight, productivity management, and scheduling for assigned team members
• Drive business results and build strong customer partnerships across assigned geography
• Develop collaborative commercial relationships at regional and segment levels, serving as the clinical Applications interface to foster account community strength, retention, and profitable growth
• Lead inclusive communication practices and facilitate best practice sharing across teams and throughout the Imaging business
• Build CAS (Clinical Applications Specialist) competency, advancing clinical specialization and instilling everyday confidence
• Motivate and energize the CAS team by increasing customer-facing opportunities through optimized balance of onsite and virtual training, and driving continuous process improvements
• Foster a culture of belonging, supporting organizational stability and reducing attrition through meaningful engagement
• Promote a safety-first and quality-driven mindset, ensuring adherence to QMS and EHS policies and procedures across the team
• Provide strategic support for care alliances and fleet deals, maximizing Imaging win rates across USCAN

Director, Clinical Applications – PET/NUC MED

Growth Marketing

• Shape the future of medical imaging by leading MR growth marketing for VEGA
• Define product strategy and lead market positioning across multiple countries
• Collaborate with key opinion leaders and internal teams
• Ensure successful product launches and create demand
• Gather customer insights and analyze market dynamics
• Collaborate with sales teams to design innovative solutions
• Foster a collaborative team environment and promote visibility of contributions

Growth Marketing Leader

Support Engineer

• Provide remote support to customers experiencing technical or application workflow issues, displaying in-depth technical knowledge of the technology in the Software Products.
• Meet with customers as necessary, analyze their needs, and provide insights into products and their functionality.
• Differentiate with exceptional customer service and actively integrate user experience and outcomes.
• Provide ongoing post-installation consultation and support for clinical configuration.
• Support existing customers with scheduled customer success meetings to share clinical applications knowledge through coaching and customer relationship building.
• Offer advanced customer support in a 24x7 environment.
• Write or contribute to user/technical documentation and case notes.
• Act as a resource, coach, and mentor, including serving as a functional resource to staff and customers.
• Identify knowledge gaps and trends to develop training and build the skills of fellow engineers.
• Serve as an escalation point within the team to increase knowledge and reduce escalations.
• Monitor team goals in support of departmental and corporate strategies, manage service requests queue, and analyze reporting (service response rate, team/individual stats, NPS, staffing, overall performance).
• Maintain customer relationships and communicate relevant product and/or customer concerns or opportunities to team leadership.
• Conduct business evaluations and document findings within agreed turn-around times.
• Correlate theoretical knowledge with clinical and product information to provide clinicians with the skills to obtain optimal performance from GE Healthcare equipment.
• Analyze and resolve complex application/software issues with minimal assistance, using a wide range of debugging techniques.
• Follow GEHC standards and advance the use of GEHC coding conventions, debugging techniques, tools, and documentation.

Senior Associate – Digital Customer Support Engineer

• Maintains all models specific to CT/PET/MR/Vascular/Surgery/DR modality in the assigned area.
• Total system level trouble-shooting on complex multi-symptom problems.
• Daily interface with doctors and technicians on equipment status issues.
• Acts to ensure satisfaction to primary customers.
• Helps train others where necessary; identify Sales opportunities and communicate to account team.
• Assists in the growth and direction of business in his/her geographic area.
• Responsible for Warranty and PMS contract cost control.
• Responsibly completes all administration tasks on time.
• Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
• Plays a leading role in complex and multifunctional rooms.
• Shares best practices.
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
• Insure timely dispatch closure.
• Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Senior Customer Service Engineer

Communications

• Contribute to content creation including writing, editing, and proofreading
• Develop and contribute fresh, creative ideas
• Attend meetings and company events for content generation
• Conduct research on industry trends and best practices
• Support planning and execution of company events and initiatives

Communications Intern

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.

Field Service Engineer 2 – Imaging

• Observe and perform various equipment service processes and procedures to drive customer satisfaction and ensure proper functionality of less complex customer diagnostic imaging equipment.
• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs.
• Complete Preventative Maintenance on designated equipment.
• Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines.
• Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment.

Field Engineer, Apprentice

• Provide remote advanced technical support for GEHC Software and customer hardware, including coaching customers and field teams on contributing factors (e.g., AV, network, Citrix, Microsoft).
• Lead customer escalation meetings; define logical engagement plans and drive timely resolution using appropriate escalation processes.
• Apply expert diagnostic methods and remote tools to reduce case resolution cycle time and improve remote TTR (time to repair).
• Serve as the senior technical resource for service-related escalations; coordinate corrective action plans with customer and team leadership.
• Champion productivity programs and act as a change agent in product serviceability, reliability, quality trend analysis, and new product introduction support.
• Develop, approve, and publish Knowledge Base (KM) content to expand the technical solutions available to Field Engineers and TSEs.
• Provide valuable input to new product development and service readiness, including service diagnostic tools, feature enhancements, and product quality.

Technical Support Engineer

Project Manager

• Work with product leaders across MIM franchises to identify research needs, estimate resources, and establish study plans aligned to product and clinical priorities.
• Manage GEHC‑sponsored and investigator‑initiated studies from planning through completion, ensuring timelines, deliverables, and quality expectations are met.
• Lead reader studies, evaluations, and other research activities that inform product development and clinical validation.
• Coordinate development and review of study budgets; manage and generate contracts with Legal support; process milestone‐based payments and ensure financial accuracy.
• Maintain audit‐ready documentation in compliance with GEHC SOPs and research governance requirements.
• Track study status, risks, and deliverables; prepare reports and lead operational reviews with stakeholders.
• Build strong working relationships with research sites, serving as the main operational contact.
• Support sites through clear communication, timely issue resolution, and high‐quality study coordination.
• Contribute to improvements in workflows, templates, documentation standards, and operational systems.
• Collaborate closely with regional research managers, engineering, QA/RA, Medical, service teams, finance, and modality partners to ensure successful and efficient delivery of research outcomes.

Lead Research Project Manager

Administrative Assistant

• Provides multi-faceted proactive administrative support and assistance to ensure effective use of an executive's time and productive interactions with staff, colleagues, and external stakeholders.
• Handles a wide range of administrative and support tasks and independently initiates and implements processes to manage projects, information, and people.
• Manages the executive's schedule, meeting preparations, follow-up tasks, and complex travel arrangements and expense reimbursements.
• Develops positive and strategic relationships at all levels of the organization.
• Uses discretion, judgment, and knowledge of the organization to facilitate the executive's activities and maintain confidentiality.

Executive Administrative Assistant

• Generating proposals, preparing sales quotations and presentations, planning customer meetings, and demonstrating equipment capabilities on Cardiovascular Ultrasound (CVUS) products in assigned territory.
• Maintaining satisfactory after-sale relationships.
• Penetrating competitive accounts and communicating current market intelligence back to the business, along with field concerns, issues and requirements.
• Providing leadership in market analysis and development/execution of strategies and action plans to drive CVUS sales.
• Prospecting for new customers and business in addition to growing and maintaining our existing customer portfolio.
• Annual and quarterly achievement of multiple sales and revenue targets.
• Development of long-term customer relationships coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs.

Cardiovascular Ultrasound Product Sales Specialist

Program Manager

• Coordinate with clinical experts, data annotators, and arbitrators to ensure validation studies meet regulatory standards.
• Track regulatory landscape changes and update processes accordingly.
• Support the creation and standardization of regulatory processes and documentation for future teams.
• Define validation dataset requirements (size, demographics, sites) in compliance with regulatory guidance.
• Acquire, clean, and document datasets for regulatory validation, ensuring data integrity and traceability.
• Design and oversee regulatory test plans and procedures, including dry runs and iterative improvements.
• Design and develop reader study experiments in collaboration with GEHC regulatory and research teams.
• Organize and index validation data and metadata for efficient analysis and reporting.
• Perform advanced statistical analyses (e.g., power calculations, Wilcoxon Ranked Sign Test, Bland-Altman etc.) to justify dataset size and model performance.
• Generate and interpret statistics from reader studies and other validation experiments.
• Prepare statistical arguments and documentation for regulatory submissions, addressing agency feedback and deficiency letters.
• Write and review regulatory reports (e.g., FDA 510k, NMPA) with a focus on statistical rigor and clarity.
• Collaborate with engineering and regulatory affairs to ensure alignment with the latest regulatory requirements and best practices.
• Respond to regulatory agency feedback, providing statistical and technical justifications as needed.