Field Service Engineer 3

GE HealthCare

Field Service Engineer at GE HealthCare specializing in troubleshooting and repair of medical equipment. Leading and assisting teams while ensuring customer satisfaction and adherence to compliance standards.

Posted 5/27/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $105,120 - $157,680 per yearWebsite

About the role

Key responsibilities & impact

Perform advanced troubleshooting and repair on customer equipment.
Perform installation, validation and maintenance on assigned equipment
Lead, instruct and assist less experienced Field Engineers and provide coaching and feedback to team members.
Technical expert for escalations and FMI's for one or more modalities.
Lead communications with customers and serve as escalation point for customer related concerns, including installations
Own customer issues from dispatch or identification of issue to resolution.
Proactively engage with other team members to ensure appropriate solution for the customer
Co-lead regular team or modality meetings as required.
Assist Area Service Leader in creating growth and/or deployment strategies.
Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues
May include application training of clinical or scientific staff on designated equipment

Requirements

What you’ll need

Associate degree in related field or equivalent military education and 6 years of experience servicing electronic equipment
Or high school diploma/GED and 8 years of relevant experience
Advanced technical capabilities in imaging modalities including troubleshooting, repair and installation
Must have and maintain a valid Driver’s License
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. is required.
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

Benefits

Comp & perks

medical
dental
vision
paid time off
a 401(k) plan with employee and company contribution opportunities
life
disability
accident insurance
tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingrepairinstallationvalidationmaintenanceimaging modalitiestechnical expertiseapplication trainingcustomer issue resolutionmetrics documentation

Soft Skills

leadershipcoachingcommunicationcustomer satisfactionteam collaborationproblem-solvingtime managementprioritizationfeedbackrelationship management

Certifications

valid Driver’s License