Client Service Coordinator
Banfield Pet Hospital
Ray
Field Service Engineer 1
GE HealthCare
full-time
Posted on:
Origin: • 🇺🇸 United States • Kentucky
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Ray
About the role
- Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system
- Troubleshoot and perform basic service repairs on assigned equipment
- Assist more experienced field engineers with equipment installations and more complex repairs
- Support X-Ray and Cath Labs (will consider other imaging modalities)
- Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
- Adhere to company policies, procedures and hospital protocols and document all work performed daily, including debriefing and ordering parts
- Partner with the customer and/or the sales team to recommend value-added services
- Utilize the GEHC escalation process and work with region and national support to define and implement corrective action plans
Requirements
- Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment
- OR high school diploma/GED and 4 years of relevant experience
- OR a graduate of the GEHC Apprentice Program
- Must have and maintain a valid Driver’s License
- Experience with Web applications as well as Microsoft suite of products
- Legal authorization to work in the U.S.; employer will not sponsor employment visas
- Ability to be available after hours and/or work a rotating on-call schedule including weekends
- Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
- Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time
- Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity
- Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable)
- Vaccination mandates may apply for some customers
