Analyst – Institutional Client Services
TD
Veterinary Receptionist, Client Service Coordinator
Banfield Pet Hospital
full-time
Posted on:
Location: Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $19 per hour
Job Level
Junior
Tech Stack
Ray
About the role
- The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner.
- Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring comfort, and educating about pet's health.
- Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
- Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Assist outgoing clients by providing necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions as necessary.
- Other job duties as assigned.
Requirements
- High School Diploma or equivalent preferred
- Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances
- One year related experience required with customer service preferred
- Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred
- Ability to multi-task
- Reads, writes and speaks fluent English
- Organizational ability
- Problem solving skills
- Client service skills
- Intellectual ability to follow instructions
- Mathematical ability
- Computer skills (Microsoft Word, Excel, Access, Outlook, etc.)
