Smiths Group plc

Field Service Technician II, Cargo

Smiths Group plc

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Ray

About the role

  • Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites.
  • Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed.
  • Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.
  • Conducts follow up calls with the customer to ensure satisfaction of work.
  • Responsible for meeting daily service repair needs and driving customer satisfaction.
  • Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
  • Installs, repairs and maintains equipment in the field; provides customer training as required.
  • Must be able to respond to emergency and non-scheduled calls for service within established response time goals.
  • Completes all scheduled maintenance within required deadlines.
  • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
  • Order, install, and return parts and manages repair parts cycle time.
  • Maintains an accurate inventory of parts and tools.
  • Maintains currency on all technical certifications.
  • Reviews all logs for open issues and prepares formal reports to customers as necessary.
  • Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
  • Looks to senior level FSTs for knowledge growth and support when needed.
  • Ensures that tools and test equipment are properly maintained and calibrated.
  • Assesses product/equipment performance based on field support data; recommends modifications or improvements.
  • Seeks to provide technical support to customers and other service professionals as required.
  • May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
  • Possesses a solid level of technical knowledge on the company’s Trace and X-Ray technologies.
  • Maintains clear and concise business communication proficiency, both oral and written.
  • Establishes and maintains a close relationship with senior level FST’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
  • Exercises every available measure to control and minimize costs while maximizing revenue.
  • Must submit expenses, time cards and other administrative tasks within the specified timelines.
  • Travel, overtime and work hours other than Monday-Friday may be required.
  • Comply with and ensure department compliance with Company health, safety and environmental policies.
  • Comply with all applicable U.S. export control and security regulations.
  • Other duties as required.

Requirements

  • Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics).
  • Equivalence achieved through comparative work and life experience of >3 years is acceptable work experience in a related electrical or mechanical field service role.
  • Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
  • Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork.
  • Must be responsive to all customer issues at all times.
  • Must be willing & able to travel at short notice.
  • Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
  • Excellent customer service skills and the ability to handle stressful situations.
  • Self-motivated, reliable, and accountable individual.
  • Possess excellent telephone skills.
  • Must be able to lift/carry 80 lbs.
  • Must be confident in the operation of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
  • Job requires full body mobility.
  • Must be able to work safely in varied environments and around dangerous industrial equipment's.
  • This position requires Sensitive Security Information (SSI) access and vetting via the TSA.
  • Applicant must successfully pass a federal background investigation.
  • This position may require a U.S. Personal Security Clearance.