Senior Client Service Representative, Business Insurance – Surety
Marsh McLennan
Client Service Coordinator
Banfield Pet Hospital
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $17 - $22 per hour
Job Level
Junior
Tech Stack
Ray
About the role
- Drive the flow of clients and pets through the hospital and maximize productivity of the veterinary medical team
- Actively recruit new clients by promoting hospital services and route the flow of clients and pets
- Provide professional, efficient and exceptional service; welcome clients and pets and ensure comfort
- Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
- Assist incoming clients by completing required documentation and entering pet information and history into the computer
- Assist outgoing clients by providing instructions, invoices, dispensing prescription items per veterinarian instructions, selling retail products and scheduling appointments
- Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures
- Conduct administrative functions as necessary and perform other job duties as assigned
- Live and exemplify the Five Principles of Mars, Inc. within self and team
Requirements
- High School Diploma or equivalent preferred
- Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances
- One year related experience required with customer service preferred
- Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred
- Ability to multi-task
- Reads, writes and speaks fluent English using appropriate grammar
- Demonstrates strong written and verbal communication skills
- Strong organizational ability
- Strong problem solving skills
- Client service skills and ability to deliver attentive, courteous service
- Ability to follow instructions accurately
- Mathematical ability to add, subtract, multiply, divide, compute rate, ratio and percent
- Comfortable and confident using a computer and specialized software (Microsoft Word, Excel, Access, Outlook, etc.)
- Willingness to work weekends and evenings; may require more than 40 hours per week
- Ability to stand, walk, stoop, kneel, crouch, climb and manipulate (lift, carry, move) up to 50 pounds
- Ability to be confident around pets (dogs, cats, birds, reptiles, etc.)
- Routine exposure to pets that may bite or scratch and occasional exposure to anesthesia, radiation, biological hazards and medication/controlled substances
