Gartner

Account Executive

• Account management with an outcome of increased customer satisfaction and an increase in retention and account growth
• Quota responsibility of $800,000+ of contract value within a territory of major client accounts
• Mastery and consistent execution of Gartner’s sales methodology
• Account planning and territory management
• Managing forecast accuracy on a monthly/quarterly/annual basis
• Maintaining competitive knowledge and focus
• In-depth knowledge of Gartner’s products and services.

Account Executive, LE, GTS

• Drive value delivery with current Gartner clients, ensuring clients maximize the value they receive from their Gartner services
• Identify, cultivate, qualify and close client growth opportunities through cross-sell and upsell
• Continually build a pipeline of high-quality opportunities to deliver against your sales metrics, ensuring KPI’s are met.
• Quota responsibility for your assigned territory.
• Manage complex high-revenue sales across matrix and diverse business environments.
• Own forecasting and account planning on a monthly/quarterly/annual basis.

Account Executive, Large Enterprise

Financial Planning and Analysis

• Advise clients at the highest strategic level on technology-enabled business outcomes
• Collaborate with Expert Partners to provide the best solutions to clients
• Sustain and grow Gartner Consulting’s client relationships
• Manage multiple client priorities simultaneously

Managing Partner, IT Strategy Consulting – Financial Services, Insurance

Customer Support

• Author high quality, consumable, actionable, “must-have insight” content based on research best practices and methodologies
• Deliver high-quality actionable advice to an executive client audience through a variety of media, particularly regular virtual digital engagement
• Lead research projects requiring the coordination of colleagues and resources (including global primary and secondary research support teams)
• Meet with clients and prospects regularly to provide actionable advice aligned to their designated content area via virtual or face-to-face interactions
• Create and deliver presentation materials for Gartner events, industry and professional association conferences, and client briefings
• Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in our research community
• Deliver outstanding commercial team support to retain and grow the Gartner business
• Build credibility as a domain or industry expert to represent Gartner research, methodology and strategy

Senior Director Analyst, Customer Service and Support – B2B Customer Experience, Customer Success, Value Realization

• Account management with an outcome of increased customer satisfaction and growth
• Quota responsibility of $800,000+ of contract value within a territory
• Mastery and consistent execution of Gartner’s sales methodology
• Account planning and territory management
• Managing forecast accuracy on a monthly/quarterly/annual basis
• Maintaining competitive knowledge and focus

Senior Account Executive, GTS, LE

Customer Success Manager

• Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription
• Deliver value to decision makers and drive Gartner growth by working as part of a service team
• Identify client priorities and understand how to align Gartner's resources to provide best in class service
• Collaborate with internal Gartner stakeholders to drive service delivery & business results
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth

Client Success Associate, Portuguese Speaker

Director

• Lead end-to-end strategy, definition, and development of a new workspace product
• Own roadmap and lifecycle for workspace capabilities
• Conduct interviews and analyze behavioral data to identify collaboration pain points
• Partner with Engineering, Design, and Marketing to deliver high-quality releases
• Oversee API strategy to ensure workspace integrates with third-party tools
• Establish product strategy to leverage AI & data for key workflows
• Track key performance indicators (KPIs) to inform iterative improvements

Director, Product Management

Analyst

• Create innovative, thought provoking, and highly leveraged “must-have insight” content
• Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests
• Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs
• Demonstrate thought leadership in establishing insight positions across a team of analysts
• Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights
• Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions
• Create and deliver high value presentation materials for Gartner events, industry and professional association conferences, and client briefings
• Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and drive engagement with clients

Senior Director Analyst, Infrastructure Strategy

• manage and grow relationships with client enterprises
• deliver actionable insights and business technology analysis
• work collaboratively with teams to drive results
• participate in performance-based incentive programs

Manager

• Lead Deal Support through cross-functional influencing skills on the highest value/most complex renewals across Gartner; implement programs ensuring Gartner’s retention and growth strategy
• Create scalable action plans and lead presentations in planning sessions and strategy meetings with Senior Leaders across Team NCVI partners
• Drive strong collaboration with Client Value Managers (CVMs), and our Center of Excellence partners to build strong business cases for renewal and growth of our large deals
• Lead quantitative & qualitative analyses to solve Gartner’s retention and growth challenges; partner with cross-functional teams to implement solutions
• Drive constant improvement and renovation/innovation of our processes and tools to improve quality and productivity, along with scaling the team’s operational model to deliver exceptional deal support.
• Own your actions, measure progress and lead initiatives/ complex projects to completion with action-driven insights

Retention Programs Manager

Program Manager

• Lead end-to-end program management for 2-3 Gartner keynotes annually, with focus on efficient delivery of quality content
• Manage the achievement of business objectives, goals and satisfaction of business needs by designing, coordinating, implementing, managing, measuring and monitoring the effectiveness of keynote processes across BTI and Conferences teams
• Organize working groups based on established keynote process and governance framework; help drive and oversee each group’s progress and resolve any conflicts as needed
• Collaborate with Conferences Customer Insights and BTI Quant teams on market research, competitive intelligence and needs-assessment initiatives, to guide strategic content development
• Apply project planning methodology to all projects, underpinned by fact-based data and change management methods
• Create and manage success measurement criteria to continually assess outcomes to improve project execution.
• Design and deliver program communications and presentations to senior executives within BTI and Conferences.
• Manage ongoing interactions and communications with internal stakeholders.
• Work with other keynote program managers to establish best practices, design excellent processes and/or optimize existing processes, using principles of efficiency, simplicity, leverage, data utilization, and change management; influence and impact change.

Director, Program Management

• Consult with C-level executives to develop and implement effective strategies
• Manage accounts toward increased customer satisfaction and retention
• Fulfill a quota responsibility of 500K+ of contract value
• Handle forecast accuracy on a monthly/quarterly/annual basis

Account Executive – Large Enterprise

• Set, direct, and execute strategy for global clients/business accounts
• Maintain and develop trust-based relationships with senior technology leaders
• Orchestrate account planning and execution with internal partners
• Drive revenue growth, client retention, and value delivery
• Responsible for forecasting and forecast accuracy

Client Director, Public Sector

• Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices
• Ensure they are successful in the use of their Gartner subscription
• Deliver value to decision makers and drive Gartner growth by working as part of a service team
• Identify client priorities and understand how to align Gartner's resources to provide best in class service
• Collaborate with internal Gartner stakeholders to drive service delivery & business results
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth

Client Success Associate, Polish Speaker

• Partner with existing Gartner clients to focus on driving new business
• Collaborate and leverage Gartner subject matter experts to drive value to clients
• Own forecasting and planning of the Korean market
• Drive the full sales cycle from prospecting, discovery, negotiation, and closing deals

Account Executive, LE, GTS

Account Executive, Large Enterprise

Managing Partner, IT Strategy Consulting – Financial Services, Insurance

Senior Director Analyst, Customer Service and Support – B2B Customer Experience, Customer Success, Value Realization

Senior Account Executive, GTS, LE

Client Success Associate, Portuguese Speaker

Director, Product Management

Senior Director Analyst, Infrastructure Strategy

Senior Account Executive, GTS, LE

Retention Programs Manager

Director, Program Management

Account Executive – Large Enterprise

Client Director, Public Sector

Client Success Associate, Polish Speaker

Account Executive, Korean Market