Garner Health

Marketing

• Build a strong product marketing core: Design, build, and evolve messaging and positioning frameworks; Utilize prospect/customer/industry feedback, data, and analytics to guide messaging and content decisions; Ensure messaging and content is on-brand and optimized for channels and audiences.
• Build a best-in-class motion from product to go-to-market: Partner with product team to provide market view, craft and manage go-to-market process, enable external-facing teams with toolkits.
• Build and manage a high-performing team: Lead and inspire product marketers, content creators, editors, and strategists; Establish accountability frameworks; Create and maintain frameworks for measuring and delivering success.
• Be a strong cross-functional partner: Optimize go-to-market teams by analyzing revenue process, partner with product team on personas and features, enable customer-facing teams, foster customer relationships and produce customer reference material, create industry knowledge center of excellence.

VP, Product, Customer, and Lifecycle Marketing

Events

• Support the development of the event strategy and calendar
• Plan and execute events in collaboration with internal stakeholders and external partners, with exceptional production quality
• Define agendas and programming for events
• Identify and curate keynote speakers, panelists, and special guests
• Define and track KPIs and success metrics for all events to support the continuous improvement of Garner’s event strategy

Event Coordinator

QA Engineer

• Review phone, email, and messaging tickets against established guidelines, ensuring fairness, accuracy, and consistency
• Deliver meaningful, constructive, and bias-free feedback to associates to drive continuous improvement
• Identify recurring issues and training gaps; collaborate with leadership to design coaching and process updates
• Participate in calibration sessions to ensure consistency of evaluations across the team
• Analyze quality and customer experience trends, providing actionable insights to leadership
• Create clear reports on support quality and performance, highlighting opportunities for improvement
• Act as an advocate for both the member experience and the Concierge team, helping to uphold Garner’s high standards of service

Quality Assurance Specialist

Customer Support

• Deliver exceptional member support via phone, chat, and email
• Educate members on their healthcare benefits, including how to maximize their Garner benefit
• Help steer members to find the best care available to them
• Handle complex and sensitive conversations with professionalism, empathy, and patience
• De-escalate members who are experiencing friction with their benefit
• Work with other departments to address cross-departmental issues
• Identify and escalate feedback from member interactions to internal teams
• Stay up to date on evolving procedures
• Protect member privacy and maintain compliance with HIPAA and data security protocols

Customer Service Representative, Contract

• Deliver exceptional member support via phone, chat, and email
• Educate members on their healthcare benefits, including how to maximize their Garner benefit
• Help steer members to find the best care available to them
• Handle complex and sensitive conversations with professionalism, empathy, and patience
• De-escalate members who are experiencing friction with their benefit
• Work with other departments to address cross-departmental issues
• Identify and escalate feedback from member interactions to internal teams
• Stay up to date on evolving procedures
• Protect member privacy and maintain compliance with HIPAA and data security protocols
• Minimum 2 years of call center/customer service experience
• Fluency in English and Spanish
• Healthcare experience preferred
• Clear and confident verbal and written communication skills
• Meticulous attention to detail
• A proactive and curious problem-solving mindset
• An openness to feedback and a commitment to doing better every day
• Technical proficiency with customer service platforms, such as Zendesk
• A desire to work in a rapidly evolving startup environment and can adapt quickly to change
• Passion for Garner's mission to transform the healthcare economy
• The position is fully remote

Bilingual Customer Service Representative, English/Spanish

Data Scientist

• Lead, mentor, and grow a high-performing team responsible for the end-to-end implementation and ongoing maintenance of data feeds from carriers, TPAs, PBMs, and benefits administration systems
• Develop and scale the operational processes for data and network configuration, driving improvements in efficiency, quality, and timeliness to support Garner’s growth
• Act as the senior leader for the data implementations function, serving as a point of escalation and representing the team in strategic meetings with key clients and partners
• Collaborate closely with Product, Engineering, and Customer Success leadership to drive strategic projects, improve tooling, and ensure the implementation process scales effectively
• Act as the subject matter expert for your team, guiding them through complex troubleshooting of data file issues and overseeing the research and implementation of provider network configurations
• Hold the team accountable to high standards of operational excellence, establishing key metrics and processes to ensure data is onboarded accurately and securely

Head of Data Implementations & Operations

Director

We are seeking an Account-Based Marketing Director to join our team and lead our account-based planning and execution. This role is instrumental in bringing together our Demand Generation, Business Development, and Sales teams to orchestrate sophisticated go-to-market motions to key personas within our enterprise segment. This role reports to the VP of Demand Generation. This position is fully remote. Own campaign design and execution, and collaborate on target account selection, driving measurable progress with key buyers. Innovate on content and media ideas to attract the attention of key personas and partner with content creation collaborators to ensure a high level of quality and relevance in our offers and content. Own the key workflows and technology tools, and continually improve our account-based motions. Define ABM success metrics and partner with Revenue Operations to refine our attribution model and demonstrate the impact of our ABM campaigns.