QA Engineer

• Review phone, email, and messaging tickets against established guidelines, ensuring fairness, accuracy, and consistency
• Deliver meaningful, constructive, and bias-free feedback to associates to drive continuous improvement
• Identify recurring issues and training gaps; collaborate with leadership to design coaching and process updates
• Participate in calibration sessions to ensure consistency of evaluations across the team
• Analyze quality and customer experience trends, providing actionable insights to leadership
• Create clear reports on support quality and performance, highlighting opportunities for improvement
• Act as an advocate for both the member experience and the Concierge team, helping to uphold Garner’s high standards of service

Quality Assurance Specialist

Penetration Tester

Director, Data Quality Engineering

QA Assistant

Senior Quality Engineer, Design Control

Lead Quality Assurance/Quality Control Specialist – Construction Management