Garner Health

Bilingual Customer Service Representative, English/Spanish

Garner Health

contract

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $23 per hour

Job Level

JuniorMid-Level

About the role

  • Deliver exceptional member support via phone, chat, and email
  • Educate members on their healthcare benefits, including how to maximize their Garner benefit
  • Help steer members to find the best care available to them
  • Handle complex and sensitive conversations with professionalism, empathy, and patience
  • De-escalate members who are experiencing friction with their benefit
  • Work with other departments to address cross-departmental issues
  • Identify and escalate feedback from member interactions to internal teams
  • Stay up to date on evolving procedures
  • Protect member privacy and maintain compliance with HIPAA and data security protocols
  • Minimum 2 years of call center/customer service experience
  • Fluency in English and Spanish
  • Healthcare experience preferred
  • Clear and confident verbal and written communication skills
  • Meticulous attention to detail
  • A proactive and curious problem-solving mindset
  • An openness to feedback and a commitment to doing better every day
  • Technical proficiency with customer service platforms, such as Zendesk
  • A desire to work in a rapidly evolving startup environment and can adapt quickly to change
  • Passion for Garner's mission to transform the healthcare economy
  • The position is fully remote

Requirements

  • Minimum 2 years of call center/customer service experience
  • Fluency in English and Spanish
  • Healthcare experience preferred
  • Clear and confident verbal and written communication skills
  • Meticulous attention to detail
  • A proactive and curious problem-solving mindset
  • An openness to feedback and a commitment to doing better every day
  • Technical proficiency with customer service platforms, such as Zendesk
  • A desire to work in a rapidly evolving startup environment and can adapt quickly to change
  • Passion for Garner's mission to transform the healthcare economy