Location Support Specialist
TestEquity LLC
Bilingual Customer Service Representative, English/Spanish
Garner Health
contract
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $23 per hour
Job Level
JuniorMid-Level
About the role
- Deliver exceptional member support via phone, chat, and email
- Educate members on their healthcare benefits, including how to maximize their Garner benefit
- Help steer members to find the best care available to them
- Handle complex and sensitive conversations with professionalism, empathy, and patience
- De-escalate members who are experiencing friction with their benefit
- Work with other departments to address cross-departmental issues
- Identify and escalate feedback from member interactions to internal teams
- Stay up to date on evolving procedures
- Protect member privacy and maintain compliance with HIPAA and data security protocols
- Minimum 2 years of call center/customer service experience
- Fluency in English and Spanish
- Healthcare experience preferred
- Clear and confident verbal and written communication skills
- Meticulous attention to detail
- A proactive and curious problem-solving mindset
- An openness to feedback and a commitment to doing better every day
- Technical proficiency with customer service platforms, such as Zendesk
- A desire to work in a rapidly evolving startup environment and can adapt quickly to change
- Passion for Garner's mission to transform the healthcare economy
- The position is fully remote
Requirements
- Minimum 2 years of call center/customer service experience
- Fluency in English and Spanish
- Healthcare experience preferred
- Clear and confident verbal and written communication skills
- Meticulous attention to detail
- A proactive and curious problem-solving mindset
- An openness to feedback and a commitment to doing better every day
- Technical proficiency with customer service platforms, such as Zendesk
- A desire to work in a rapidly evolving startup environment and can adapt quickly to change
- Passion for Garner's mission to transform the healthcare economy
