Head of Data Implementations & Operations

Garner Health

full-time

Posted on: 8/15/2025

Location: 🇺🇸 United States

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💰 $170,000 - $210,000 per year

Lead

ETLSQL

About the role

Lead, mentor, and grow a high-performing team responsible for the end-to-end implementation and ongoing maintenance of data feeds from carriers, TPAs, PBMs, and benefits administration systems
Develop and scale the operational processes for data and network configuration, driving improvements in efficiency, quality, and timeliness to support Garner’s growth
Act as the senior leader for the data implementations function, serving as a point of escalation and representing the team in strategic meetings with key clients and partners
Collaborate closely with Product, Engineering, and Customer Success leadership to drive strategic projects, improve tooling, and ensure the implementation process scales effectively
Act as the subject matter expert for your team, guiding them through complex troubleshooting of data file issues and overseeing the research and implementation of provider network configurations
Hold the team accountable to high standards of operational excellence, establishing key metrics and processes to ensure data is onboarded accurately and securely

5+ years of experience in an operations role within a fast-paced startup, high-growth tech company, or other complex, high-performance organization
Proven experience managing and developing a team of individual contributors, with a track record of holding your team accountable to performance goals and quality standards
Strong data fluency and analytical skills, and a strategic mindset with the ability to learn complex systems quickly, identify opportunities for process improvement, and execute on them effectively
Exceptional project management and stakeholder communication skills, with the ability to manage difficult conversations and build strong relationships with both technical and non-technical counterparts
Familiarity with healthcare data sets, particularly claims and eligibility files
Knowledge of common data exchange tools and protocols, including SFTP, ETL processes, and data mapping
Proficiency with SQL and Google Sheets for data analysis and manipulation
You are a proactive, resourceful problem-solver who thrives in a dynamic environment and can navigate ambiguity to drive results