G MASS Consulting

Insurance

• Review underlying business and reconcile outwards reinsurance calculations
• Assess whether calculations and recoveries handled by a broker were completed accurately
• Identify discrepancies, breaks, or control issues in the reconciliation process
• Work through detailed reconciliation activity in a hands-on way
• Provide clear findings and practical support to help resolve issues efficiently

Ceded Reinsurance Reconciliation Project Specialist

Underwriter

• Take ownership of data quality across underwriting systems, running validation, reconciliation and quality assurance checks and getting to the root cause of recurring discrepancies
• Monitor adherence to Individual Underwriting Authorities and the Syndicate's Premium controls, feeding results into quarterly committee presentations and helping evolve the control framework alongside the Group Head of Controls
• Build and maintain the Syndicate's PowerBI-based Underwriting MI, working with the Data Management team to keep it sharp and relevant for Syndicate Leadership
• Pull together quarterly Underwriting MI packs, complete with commentary, for internal committees and governance groups
• Coordinate with Actuarial, Finance and Compliance to prepare and submit Non-Financial Lloyd's and Regulatory Returns (PMDR, RRQ, Non-XIS, ATIA, Gareat, CIRC, TRIA among others), checking outputs with senior stakeholders before submission deadlines
• Spot opportunities to reduce manual work and improve data quality, writing up requirements to support new processes, controls and automation
• Act as a go-between for underwriters, finance, claims, compliance, reserving, delegated authority and technology teams, keeping issues moving and requirements clearly understood on both sides

Underwriting Operations Analyst

Procurement

• Provide strong administrative support, ensuring all procurement-related files and documents are accurately organised and maintained.
• Assist in vendor management processes, including conducting vendor due diligence and maintaining records.
• Liaise with internal teams to ensure procurement procedures are followed and documentation is up-to-date.
• Support business management tasks as required, ensuring smooth operational workflows.

Procurement Assistant

IT Support

• - Gather and structure information to support the vendor-led implementation
• - Shape scope into epics, user stories and acceptance criteria to support roadmap and backlog refinement
• - Spot gaps in requirements and turn findings into concrete delivery or roadmap actions
• - Work alongside the Project Manager to help size, define and manage work packages as needed
• - Build and refine to-be processes, handover packs and supporting documentation for business-as-usual teams
• - Track the initial identity governance release as it rolls out to privileged access users, feeding lessons learned back into the wider programme
• - Produce equivalent to-be process and handover documentation for the privileged access side of the programme

IT Business Change Manager

Business Analyst

• Manage and prioritise the product backlog with the Product Owner, ensuring clarity and alignment with project objectives
• Define the product roadmap alongside various team members
• Document business requirements and user stories with full traceability, using Gherkin syntax for acceptance criteria
• Support business process mapping and TOM documentation for the future state function
• Adapt to the established Agile process, keeping deliverables on track

Business Analyst – Outward Reinsurance

Scrum Master

• Co-facilitate a weekly CI working group, ensuring all backlog items are ready for review and have been assessed by the internal team in advance of each session
• Maintain and update backlog items following analysis, keeping records current and accurate at all times
• Facilitate internal Agile ceremonies including daily stand-ups and the weekly CI backlog review
• Collaborate with the CI working group to manage and prioritise the backlog, ensuring clarity, completeness, and alignment with delivery objectives
• Maintain the Kanban board, Azure DevOps queries, and associated dashboards across all teams
• Manage delivery dates and keep commitments on track across internal and external partners
• Provide weekly reporting via a progress tracking table, roadmap, or delivery plan
• Work across a broad stakeholder group including IT application developers, finance and data Business Analysts, the Head of Business Analysis, Testers, Release Managers, Infrastructure teams, and business users
• Identify and remove blockers and delivery impediments to keep teams focused on agreed commitments
• Lead release management activity including representing the function at CAB (Change Advisory Board)
• Manage and enable communications to the CI working group, including via the IT BSG team
• Provide the governance and control layer needed where dependencies cut across functions, particularly where data and reporting requests span teams

Scrum Master – London Market Insurance

• Lead end-to-end business change activity across the IAM implementation, followed by the Underwriting Workbench and HCM transformation programmes.
• Design and own the business change strategy, including stakeholder engagement, communications, training and business readiness plans for each initiative.
• Build and maintain strong working relationships with senior stakeholders across IT, HR, Underwriting and wider business functions.
• Assess change impacts across affected teams and translate technical delivery milestones into business-facing readiness activity.
• Develop and deliver communications plans and materials to support awareness, understanding and buy-in at all levels of the organisation.
• Design and oversee training approaches and materials to support user adoption of new systems and ways of working.
• Define and track adoption and business readiness metrics, escalating risks and issues to programme leadership as required.
• Work closely with programme and project managers, technical delivery teams and third-party vendors to ensure change activity is aligned with delivery timelines.
• Provide senior-level guidance on change best practice, drawing on prior experience of similar platform implementations.

Senior Business Change Lead – Insurance

• Gather, document and validate business and functional requirements from stakeholders across the syndicate.
• Translate business requirements into clear, structured documentation suitable for technical delivery teams and vendors.
• Support process mapping and gap analysis between current and future state processes.
• Work closely with project managers, architects and delivery teams to ensure requirements are correctly understood and reflected in the solution design.
• Support testing activity, including definition of test scenarios and validation of outcomes against documented requirements.
• Assist with stakeholder engagement, including running requirements workshops and feeding back progress to business owners.
• Identify risks, issues and dependencies relating to requirements or scope, and escalate as appropriate.
• Contribute to business readiness activity, supporting the wider change team where required.

Analyst

• Manage the settlement of repo, cash bond and equity transactions across global markets
• Monitor and resolve settlement fails and unmatched trades on the Gloss platform
• Investigate and escalate settlement exceptions in a timely manner
• Liaise with counterparties, custodians and internal stakeholders to resolve breaks and queries
• Perform daily reconciliations and break resolution across products
• Support BAU processing and contribute to operational control and process improvement initiatives

Securities Settlements Analyst

• Perform QC reviews for the client's KYC team, ensuring files meet regulatory, policy and global control standards across jurisdictions
• Review periodic review work completed by an offshore team, tracking progress throughout
• Drive consistency in quality control practices across the KYC function
• Identify control gaps, trends and risk issues through QC reviews
• Work closely with onboarding and client lifecycle systems, data, and process flows
• Manage relationships with multiple stakeholders, communicating findings and issues clearly

Quality Control Analyst

Manager

• Lead and manage a team supporting clients across their transaction reporting requirements
• Own client enquiries and requests, ensuring efficient and timely resolution
• Support clients in understanding platform functionality and resolving day to day reporting issues
• Take part in client training sessions and site visits
• Escalate issues promptly and track them through to resolution
• Support validation and UAT activity relating to issue resolution
• Drive operational strategy, automation and data quality initiatives across the managed services function
• Manage client specific projects and deliverables
• Act as a bridge between internal teams and external stakeholders to improve reporting efficiency and accuracy

Transaction Reporting Manager

Data Analyst

• Take the lead on investigating margin data discrepancies day to day (Posted, Initial Margin, Variation, and Excess), comparing outputs from the Python replication dashboard against internal golden sources
• Dig into raw broker files to get to the bottom of accounting breaks, whether that's a mapping error, a parsing issue, or a more fundamental margin methodology mismatch
• Build out and document the underlying calculation logic for margin across different account types (Futures, PB, FIPB, OTC Non-Cleared), factoring in FX conversions for non-USD accounts and any custom aggregation rules
• Work hand in hand with Data Engineering, converting business logic into workable Python code and flagging where bugs, mistargeted data, or missing flags are causing issues
• Own escalations around structural data gaps, including direct liaison with broker contacts and internal SMEs to sign off on bespoke account treatments
• Keep mapping logic, trackers, and supporting documentation current and accurate, ensuring a clear audit trail of how broker files feed into internal systems

Margin Data and Reconciliation Analyst

Field Engineer

• Work alongside operations and compliance teams to gather, document, and translate business requirements into clear technical specifications
• Identify, assess, and prioritise opportunities for AI-driven automation across existing workflows
• Support the design and deployment of AI solutions, working closely with technical teams to ensure practical, measurable impact
• Act as a bridge between functional and technical stakeholders, ensuring requirements are accurately understood and delivered against
• Partner with stakeholders to test, refine, and roll out new tools, supporting adoption through training and ongoing engagement
• Stay close to emerging AI developments relevant to financial services, feeding insights back into workflow design and prioritisation

Technical Business Analyst – AI Field Engineer

Financial Planning and Analysis

• Deliver immediate, expert cover for non-financial Lloyd's returns
• Ensure upcoming returns cycles are completed to a high standard
• Diagnose and redesign current processes, moving the function from reactive to sustainable
• Lead delivery of non-financial Lloyd's returns activity for the engagement period
• Audit current reporting workflows and pinpoint where they break down
• Redesign fragmented processes into a clear, repeatable operating model
• Work with available data sources, including Excel-based inputs and data dumps, to produce accurate returns
• Present findings and recommendations to the Underwriting Operations Manager on the team's future ways of working

Lloyd's Market Reporting Consultant – Non-Financial Returns

• Provide immediate cover for non-financial Lloyd's returns work
• Ensure upcoming returns cycles are completed effectively
• Improve, rebuild, and optimize current processes rather than only maintaining them
• Take ownership of non-financial Lloyd's returns activity
• Review current reporting workflows and identify process improvement opportunities
• Improve fragmented processes and help create a more sustainable operating model
• Use available data sources, including Excel-based inputs and data dumps, to produce required returns accurately
• Bring practical recommendations to the Underwriting Operations Manager on how the team should work differently going forward