G MASS Consulting

Operations

• Manage the central complaints inbox, monitoring and actioning incoming emails within agreed timeframes.
• Log and categorise complaints and related emails so they can be routed and actioned efficiently.
• Enter and maintain accurate case information within CareSmart (external system), updating status and tasks as required.
• Track case‑related tasks and diarised actions, ensuring items are completed ahead of due dates.
• Draft and send clear, professional emails to internal stakeholders and external partners, and follow up where responses or information are outstanding.
• Support the team in ensuring all complaints activities are completed within FCA and Lloyd’s regulatory timeframes to avoid breaches and potential penalties.
• Escalate issues or risks promptly where deadlines may be missed or information is incomplete.
• Contribute to basic MI/record‑keeping (e.g. maintaining trackers or spreadsheets) to support oversight and reporting.

Complaints Operations Administrator – School Leaver

Compliance

• - Deliver independent second-line oversight across conduct risk and compliance monitoring activities
• - Design and execute thematic reviews and deep-dive controls testing programmes
• - Own end-to-end review cycles (Terms of Reference, testing, reporting, and tracking actions)
• - Produce clear, high-quality findings reports aligned to regulatory expectations
• - Assess and validate remediation actions through outcomes and sample-based testing
• - Engage with first-line stakeholders to challenge, influence, and drive timely action closure
• - Track and report on remediation progress, escalating risks or delays where required
• - Contribute to the ongoing enhancement of compliance monitoring frameworks and methodologies

Compliance Oversight Consultant

Director

• Provide overall programme leadership for the Calypso implementation and platform consolidation initiative
• Establish delivery governance, programme structure and milestone tracking across workstreams
• Manage programme dependencies across technology, operations and product teams
• Coordinate with the Calypso vendor and implementation partners to ensure delivery milestones are achieved
• Lead cross-asset migration planning across FX, commodities, rates, and equity derivatives workflows
• Oversee operational change and ensure alignment between platform delivery and business processes
• Identify and mitigate programme risks, controlling delivery slippage and complex dependencies
• Engage senior stakeholders across global teams in EMEA, the US, and the Middle East
• Drive collaboration across internal technology teams, operations functions, and external vendors

Calypso Programme Director

Analyst

• Process and cleanse exposure schedules in Excel according to pre-defined templates.
• Load and maintain energy asset data in catastrophe modelling platforms (e.g., Sequel Impact, OpenXposure, ExposureHub).
• Conduct research to resolve data gaps, especially for offshore assets where geocoding is limited.
• Interpret London Market documents, including slips, binders, and endorsements.
• Apply understanding of limits, excesses, and deductibles in risk modelling.
• Collaborate with the client manager to ensure accurate and timely delivery of modelling outputs.
• Support quality assurance and validation of catastrophe models and exposure data.

Catastrophe Modelling Analyst

Paralegal

• Utilise legal knowledge to support codification of complex agreements, such as ISDA (International Swaps and Derivatives Association) and GMRA (Global Master Repurchase Agreement).
• Manage the client journey from client inception, project delivery, BAU, ensuring clear communication and a seamless, high level experience.
• Work as part of a team providing direction and support where necessary.
• Collaborate with clients to capture and address their specific requirements during implementation.

Paralegal – Legal Technology Firm

• Providing daily trade support to the Securities Lending / Stock Loan desk.
• Monitoring the trade lifecycle and supporting front office activity.
• Ensuring accurate processing and control of stock loan transactions.
• Acting as a key contact between trading, operations, and external counterparties.
• Investigating and resolving reconciliation breaks, settlement fails, and trade discrepancies.
• Managing lifecycle events including recalls, rerates, substitutions, and corporate action impacts.
• Overseeing daily position and exposure monitoring and escalating risks or exceptions.
• Producing operational and risk reporting for internal stakeholders.

Middle Office Analyst

• - Supporting the central operations team with day‑to‑day processing and control activities, helping to keep core workflows moving efficiently across the syndicate.
• - Reviewing and validating key operational data and documentation, ensuring information is complete, consistent and correctly captured in line with internal standards.
• - Monitoring the status of ongoing tasks and submissions, escalating delays or issues, and helping stakeholders stay on top of upcoming actions and deadlines.
• - Assisting with the investigation and resolution of operational queries from internal teams and market counterparties, maintaining clear, professional communication throughout.
• - Contributing to internal reporting and control checks, helping the team evidence data quality, operational discipline and adherence to agreed procedures.
• - Identifying patterns in recurring issues and suggesting pragmatic improvements to simplify, standardise or de‑risk existing ways of working.

Graduate Operations Analyst – London Market Insurance

• Managed daily stock loan collateral within Global One, ensuring accurate mark-to-market exposure and margin coverage.
• Issued and actioned margin calls (cash/non-cash), validating eligibility, haircuts, and CSA terms.
• Reconciled collateral balances against counterparties and custodians, resolving breaks and aged disputes.
• Processed lifecycle events including recalls, rerates, substitutions, and corporate actions.
• Monitored counterparty exposure and escalated collateral shortfalls in line with risk limits.
• Produced daily exposure and exception reporting for Risk and senior management.

Collateral Analyst

Financial Crime

• Serve as the primary point of contact for new client onboarding, ensuring timely and accurate completion of all onboarding deliverables.
• Provide end-to-end oversight of the onboarding process across multiple clients, independent of product type and in line with internal policies and regulatory standards.
• Review and interpret client legal, financial, and entity documentation to support onboarding approvals.
• Lead client-facing onboarding discussions, providing clear status updates and proactively managing risks or issues.
• Identify process gaps or inefficiencies within onboarding workflows and collaborate with stakeholders to implement improvements.
• Build strong working relationships with internal teams (Operations, Legal, Compliance, Technology) to ensure smooth onboarding execution.
• Provide day-to-day oversight, guidance, and quality assurance for a Junior Analyst supporting onboarding activities.
• Support long-term client relationships by delivering a controlled and efficient onboarding experience.
• Rapidly develop expertise in internal systems, tools, and client-specific onboarding requirements

KYC Onboarding Analyst

• Oversight of a CDD/KYC team (circa 5–10 analysts)
• Ownership of workflow governance and quality control standards
• Production and enhancement of MI reporting for senior management
• KPI/KRI monitoring (SLA adherence, backlog management, QA results, ageing)
• Capacity planning and performance management
• Identification and implementation of process improvements
• Stakeholder engagement across Compliance, Front Office and Operations
• Support with audit and regulatory engagement where required

KYC & MI Team Lead

Financial Planning and Analysis

• Ensure the timely settlement and ongoing operational management of private debt and private equity assets, including deal facilitation, settlement processing, income accounting, and cash wire controls.
• Support asset lifecycle activities such as asset setup, ticket preparation, cash settlement confirmations, reconciliations, vaulting requests, and ad-hoc research.
• Manage physical security registration and support complex debt restructurings and amendments.
• Oversee loan agency-related processes, including drawdowns, repayments, interest calculations, and covenant-related events.
• Record and review lifecycle accounting events, including principal and interest (P&I), fees, expenses, and capital contributions/distributions.
• Partner with internal stakeholders (front office, legal, finance, and custodians) to ensure operational accuracy and control adherence.

Alternative Investments Operations Analyst

Security Analyst

• Design, implement, and maintain Data Loss Prevention (DLP) controls across email, endpoint, cloud, and data platforms
• Monitor, investigate, and respond to DLP alerts and potential data leakage incidents
• Participate in peer review activities, including control assessments, security design reviews, and change approvals
• Contribute to the continuous improvement of information security policies, standards, and procedures
• Work closely with IT, compliance, and risk teams to ensure alignment with Lloyd’s and regulatory requirements
• Support audits, risk assessments, and regulatory requests relating to data protection and information security
• Provide guidance and best practice recommendations to stakeholders on secure data handling