Senior Business Change Lead – Insurance

G MASS Consulting

Senior Business Change Lead driving technology-enabled transformation programmes, focusing on IAM and HCM within a Lloyd's Managing Agent. Engaging with senior stakeholders in a hybrid role.

Posted 7/14/2026contractLondon • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading technology-enabled business change initiatives, with a focus on stakeholder engagement, communications, training design, and business readiness. Proven ability to manage ambiguity and prioritize multiple concurrent projects while ensuring user adoption and alignment with delivery timelines.

Highest-signal resume keywords

Business Change LeadershipStakeholder EngagementChange Lifecycle ManagementTraining Design and DeliveryIAM Implementation Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change ManagementBusiness ReadinessCommunications PlanningTraining DevelopmentMetrics Tracking

Soft Skills

Influencing SkillsWritten CommunicationVerbal CommunicationIndependent OperationFlexibility

Tools & Technologies

HCM PlatformsWorkdayDayforceSuccessFactorsUnderwriting Workbench

Industry Keywords

IAMIGAPAMLondon MarketLloyd's Insurance Market

About the role

Key responsibilities & impact

Lead end-to-end business change activity across the IAM implementation, followed by the Underwriting Workbench and HCM transformation programmes.
Design and own the business change strategy, including stakeholder engagement, communications, training and business readiness plans for each initiative.
Build and maintain strong working relationships with senior stakeholders across IT, HR, Underwriting and wider business functions.
Assess change impacts across affected teams and translate technical delivery milestones into business-facing readiness activity.
Develop and deliver communications plans and materials to support awareness, understanding and buy-in at all levels of the organisation.
Design and oversee training approaches and materials to support user adoption of new systems and ways of working.
Define and track adoption and business readiness metrics, escalating risks and issues to programme leadership as required.
Work closely with programme and project managers, technical delivery teams and third-party vendors to ensure change activity is aligned with delivery timelines.
Provide senior-level guidance on change best practice, drawing on prior experience of similar platform implementations.

Requirements

What you’ll need

Proven track record leading business change on technology-enabled transformation programmes, ideally at a senior or lead level.
Strong stakeholder engagement and senior stakeholder management skills, with the ability to influence without direct authority.
Demonstrable experience across the full change lifecycle: communications, training design and delivery, business readiness and adoption.
Confident, independent operator, comfortable managing ambiguity and working flexibly across multiple concurrent priorities.
Strong written and verbal communication skills, with the ability to tailor messaging for technical and non-technical audiences alike.
Desirable:
Prior involvement in an IAM, IGA (Identity Governance and Administration) or PAM (Privileged Access Management) implementation.
Experience of Underwriting Workbench platforms or comparable underwriting technology transformation.
Experience of HCM platform implementations, such as Workday, Dayforce, SuccessFactors or similar.
Prior experience within the London Market or Lloyd's insurance market, with an understanding of market-specific processes and regulatory context.

Benefits

Comp & perks

Basis: Interim/contract, engaged via G MASS.
Duration: Aligned to the technology change programme timeline, initial 6-month contract