FWD People

Director

• Own day-to-day program management across one or more complex client engagements.
• Lead integrated timelines, scopes, resourcing plans, and budgets across multiple workstreams.
• Identify risks early and proactively propose solutions to keep programs on track.
• Partner closely with Account and Creative leadership to ensure alignment between strategy, scope, and execution.
• Oversee and mentor Project Managers, supporting their growth and execution quality.
• Drive operational rigor across planning, status reporting, and internal communication.
• Support client communication around timelines, deliverables, and expectations.
• Help refine program management best practices and workflows across the agency.

Associate Project Director, Healthcare

Art Director

• Lead visual design across brand systems, campaigns, and experiences.
• Translate strategic briefs into strong, concept-driven design solutions.
• Manage and mentor designers and Design Supervisors.
• Review and elevate design work to ensure quality, consistency, and brand alignment.
• Collaborate closely with Copy, Strategy, and Account teams.
• Participate in client presentations and creative reviews.
• Navigate feedback cycles while protecting creative integrity.
• Support new business pitches and agency initiatives.

Associate Creative Director, Design – Healthcare

• Lead copy development across brand platforms, campaigns, and content ecosystems.
• Translate strategy and insights into clear, compelling creative ideas.
• Mentor and manage Copy Supervisors and senior writers.
• Review and elevate copy for clarity, consistency, and strategic alignment.
• Partner closely with Design, Strategy, and Account teams on integrated creative solutions.
• Participate in client presentations and creative discussions.
• Navigate feedback and revision cycles thoughtfully, especially in regulated environments.
• Support new business efforts through concepting and narrative development.

Associate Creative Director, Copy – Healthcare

• Set editorial standards, voice frameworks, and quality benchmarks across accounts.
• Lead and mentor Senior Editors and editorial contributors.
• Partner with Creative Directors to align narrative, copy, and editorial strategy.
• Oversee editing of complex, regulated, or high-visibility content.
• Ensure consistency across brands, channels, and deliverables.
• Serve as a senior editorial presence in client discussions when needed.
• Help evolve editorial processes and best practices across the agency.
• Contribute to new business efforts through editorial expertise and strategic thinking.

Editorial Director, Healthcare

Strategy

• Support strategic growth initiatives. Conduct research, synthesize insights, and contribute to strategic recommendations.
• Assist in designing and preparing workshops, and planning with increasing facilitation responsibility.
• Develop clear presentations that communicate insights, opportunities, and strategic directions.
• Stay current on industry trends and emerging technologies to help inform client strategies.
• Build a deep understanding of client businesses, audiences, challenges, and competitive landscapes.
• Apply systems thinking to help map brand architecture and customer journeys.
• Support client conversations by preparing materials and guiding clients through strategic processes.
• Collaborate cross-functionally with accounts, creative, and digital teams for insight-driven work.
• Contribute to new business efforts through research and early strategic framing.
• Help shape internal processes and bring new thinking into strategy.

Associate Strategy Director

• Lead the development of omnichannel strategies across both Healthcare and Animal Health brands
• Translate brand, customer, and market insights into omnichannel plans, channel architectures, and tactical recommendations
• Partner with account, brand strategy, creative, digital/media, and medical teams
• Leverage client-provided field insights and engagement models
• Develop customer journey maps, segmentation frameworks, message architectures, and activation strategies
• Guide teams on how to best utilize Veeva, Salesforce, and web ecosystems
• Evaluate performance data to optimize channel mix
• Serve as the omnichannel expert during client workshops, pitches, and planning meetings
• Provide clarity and partnership to creative teams
• Build and refine FWD’s omnichannel frameworks, templates, POVs, and best practices
• Serve as a capability-builder for the agency

Director of Omnichannel Strategy

Designer

• Oversee day-to-day design execution
• Act as a coach, quality steward, and problem solver for the team
• Lead design work across multiple projects and workstreams
• Provide clear, actionable feedback on design deliverables
• Support the growth of junior and mid-level designers
• Collaborate with Creative & Account teams

Design Supervisor, Healthcare

Account Executive

• Lead client relationships with confidence and clarity
• Own and orchestrate complex, multi-stream projects
• Provide strategic POV and elevate the work
• Manage financial performance
• Guide cross-functional teams
• Ensure operational excellence
• Identify opportunities for organic growth
• Contribute to agency growth and new business
• Mentor and support teammates

Associate Account Director

• Cultivate and strengthen client relationships as the primary point of contact
• Provide strategic guidance and ensure flawless project implementation
• Oversee project budgets and manage staffing plans
• Mentor account managers and cross-functional teams
• Contribute to agency business and process development
• Ensure quality control of deliverables before sharing with clients
• Seek new business opportunities and develop proposals

Account Director, Healthcare – Immunology

• Serve as the primary point of contact for senior clients and internal leader of projects
• Oversee project budgets and staffing plans, proactively identifying and addressing budgetary concerns
• Guide the activities of account managers and cross-functional teams, ensuring high-quality deliverables
• Establish strong relationships and understand clients and their industries
• Oversee quality control by reviewing and approving all assets before client sharing
• Participate in business development and seek out new opportunities for growth
• Mentor and support across projects with a roll-up-your-sleeves mentality
• Contribute to agency best practices and process development

Account Director, Healthcare – Oncology

• Shape brands and businesses: define positioning, purpose, and value propositions that help clients stand apart in complex categories.
• Clarify the complicated: distill clinical, behavioral, and competitive data into sharp, simple strategic stories that guide creative work.
• Bridge disciplines: partner with account, creative, and medical strategy to connect brand thinking to activation, channel, and experience.
• Inspire creativity: translate insights into powerful briefs and frameworks that fuel great ideas—and elevate them through thoughtful feedback.
• Facilitate and guide: lead workshops, co-creation sessions, and client conversations that build belief and alignment.
• Champion excellence: uphold strategic and creative rigor across every deliverable, from foundational brand frameworks to launch campaigns.
• Be a trusted partner: build strong, collaborative relationships with clients, able to challenge thinking constructively and inspire confidence.

Strategy Director, Healthcare

Strategy Director

• Own end-to-end project leadership across large-scale, high-value client engagements, including launch planning and omnichannel campaign execution.
• Translate brand objectives and strategic imperatives into actionable project plans, integrated timelines, and cross-functional delivery models.
• Serve as a senior operations lead and trusted partner to clients, providing visibility into project health, timelines, risks, and deliverables with confidence and clarity.
• Orchestrate workstreams across account, creative, strategy, medical, editorial, and production teams to ensure cohesive, aligned delivery.
• Lead integrated planning sessions to align internal teams and client stakeholders around goals, deliverables, and timing.
• Own development and ongoing management of master project plans, milestone maps, and interdependencies across initiatives.
• Ensure seamless integration between brand and corporate-level initiatives, including launch milestones, field readiness, and MLR dependencies.
• Lead internal status meetings and escalation protocols, ensuring visibility across leadership and rapid resolution of issues.
• Ensure all deliverables meet regulatory requirements and are routed appropriately through MLR, legal, and client review systems.
• Proactively identify risks to delivery or compliance and implement mitigation plans with relevant stakeholders.
• Partner with Account and Finance teams to scope projects accurately, develop budgets, track burn across phases, and identify out-of-scope work.
• Mentor and guide junior project managers and coordinators, helping to grow internal talent and strengthen team capabilities.
• Implement best-in-class tools, workflows, and documentation standards that enable team efficiency and scale.

Project Director, Healthcare

Manager

• Drive accountability for accurate data in business planning tool (Parallax)
• Lead agency staffing meetings and central point for resourcing decisions
• Build strong relationships with Account, Creative, and Operations leads
• Assess staffing options considering team dynamics, skills, growth goals, and time zones
• Monitor and interpret utilization trends to guide staffing decisions
• Manage PTO approval and tracking process
• Manage contractors from SOW approval through onboarding and offboarding
• Maintain and support the evolution of resource planning systems and workflows

Resource Manager

• Translate Science and Strategy Into Story
• Drive Healthcare Copy FWD while Elevating Standards and Craft
• Lead Campaign Storytelling
• Inspire and Mentor Writers
• Run the Room
• Collaborate Across Disciplines
• Stay Ahead of What’s Next