FWD People

Operations

• Help keep our operational platforms accurate, organized, and usable for the team — including project management, HR, and finance tools.
• Support the logistics of bringing on (and parting with) employees, contractors, and freelancers, ensuring a smooth experience from paperwork to system access.
• Coordinate meetings, interviews, and cross-functional touchpoints across the ops team and with external partners.
• Maintain repositories of job descriptions, SOPs, and process documentation so the team always has a clear source of truth.
• Serve as a point of contact for vendor communications, renewals, and account logistics.
• Support planning and execution for team retreats, offsites, and in-office gatherings — from RSVPs to on-the-ground details.
• Assist with day-to-day administration of company spend tools and partner with Finance on routine clean-up and reporting.
• Help keep our Brooklyn Heights office running smoothly and ready for hybrid days.
• Jump in on ad-hoc projects across Finance, People, Resource Management, Talent, and IT — wherever an organized set of hands moves the work forward.
• Notice friction points in how we work and bring forward ideas to make our operations clearer, faster, and more sustainable as we grow.

Operations Coordinator

Project Manager

• Serve as the operational lead on a major account pod, partnering closely with the Account team and senior leadership to ensure clarity, trust and forward momentum across the engagement.
• Own end to end project delivery across complex, multi-channel programs spanning strategy, creative, digital, medical and experiential.
• Lead resource plans, capacity forecasts, and project-level financial tracking; identify risks and proactively shape solutions.
• Establish and refine project management standards, workflows, and tooling across the pod; drive operational continuity and process improvement in alignment with agency philosophy and account strategies.
• Translate scopes, briefs and deliverable specifications into actionable project clarity for creative and production teams.

Operations Coordinator

Project Management Director