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FWD People

Operations Coordinator

FWD People

Operations Coordinator managing operational tasks for a marketing agency. Supporting various functions like HR, Finance, and IT in a hybrid position.

Posted 6/23/2026full-timeBrooklyn • New York • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 per yearWebsite

About the role

Key responsibilities & impact
  • Help keep our operational platforms accurate, organized, and usable for the team — including project management, HR, and finance tools.
  • Support the logistics of bringing on (and parting with) employees, contractors, and freelancers, ensuring a smooth experience from paperwork to system access.
  • Coordinate meetings, interviews, and cross-functional touchpoints across the ops team and with external partners.
  • Maintain repositories of job descriptions, SOPs, and process documentation so the team always has a clear source of truth.
  • Serve as a point of contact for vendor communications, renewals, and account logistics.
  • Support planning and execution for team retreats, offsites, and in-office gatherings — from RSVPs to on-the-ground details.
  • Assist with day-to-day administration of company spend tools and partner with Finance on routine clean-up and reporting.
  • Help keep our Brooklyn Heights office running smoothly and ready for hybrid days.
  • Jump in on ad-hoc projects across Finance, People, Resource Management, Talent, and IT — wherever an organized set of hands moves the work forward.
  • Notice friction points in how we work and bring forward ideas to make our operations clearer, faster, and more sustainable as we grow.

Requirements

What you’ll need
  • A bachelor's degree, or equivalent early-career experience (internships, part-time roles, or relevant coursework count).
  • You're deeply organized.
  • You have sharp attention to detail.
  • You're curious and quick to learn new tools.
  • You're a clear, thoughtful communicator.
  • You bring a service mindset.
  • You exercise discretion and judgment.
  • You're proactive.
  • You stay calm in motion.
  • You're a team-first contributor.
  • You enjoy bringing order to complexity.

Benefits

Comp & perks
  • 20 PTO days off per year
  • 5 sick days
  • +16 paid holidays
  • matching 401(k)
  • medical, dental & vision
  • paid parental leave
  • home office setup
  • yearly team retreats
  • comprehensive professional development program including coaching and a yearly professional development stipend

ATS Keywords

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Soft Skills
organizedattention to detailcuriousquick learnerclear communicatorservice mindsetdiscretionproactivecalm under pressureteam contributor
Certifications
bachelor's degree