Customer Service Analyst (REMOTE - US)
MassMutual Ascend
Appointment Setter, Life Insurance Dialer
Full Circle
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Make outbound calls through the WAVE dialer within our CRM system.
- Use provided scripts to engage with prospects and qualify interest.
- Schedule appointments using calendar link, ensuring accuracy with time zones and availability.
- Aim to book an average of 10 qualified appointments per day.
- Consistently follow up with warm leads, prior contacts, and those who expressed interest.
- Update CRM with call notes, lead status, and appointment confirmations.
- Maintain professionalism and a positive attitude on every call.
- Report daily results, including number of calls made, conversations held, and appointments booked.
- Call all new leads added every other day and re-engage old/warm leads to meet weekly/monthly goals.
Requirements
- Previous experience in appointment setting, telemarketing, or customer service preferred.
- Strong communication skills and phone presence.
- Ability to follow a script while adapting naturally to conversations.
- Comfortable using CRM and dialer systems (training will be provided if needed).
- Reliable internet connection, computer, and headset.
- Self-motivated, organized, and consistent.
- Availability Monday–Thursday 7:30 AM–11:00 AM EST and 5:00 PM–8:00 PM EST.
- Ability to meet performance expectations (book 10+ appointments daily).
