Weave

Payments Success Specialist – SDR

Weave

full-time

Posted on:

Origin:  • 🇺🇸 United States • Utah

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • Act as liaison between Payments and Sales to motivate non-activated and unattached customers to start using Weave Payments.
  • Drive top-of-funnel demo scheduling by cold calling, emailing, and using CRM tools to schedule high-quality demos for Payments Sales and Success teams.
  • Execute proactive outreach to non-activated Payments customers and underutilized accounts; participate in special projects and targeted campaigns to reignite interest.
  • Partner with Customer Success and Support teams to retain at-risk, churning, or halted Payments customers by identifying upsell or re-engagement opportunities.
  • Maintain an intense focus on activating Payments customers across the full customer journey and accelerating revenue within billing workflows.
  • Collaborate closely with Payment Success Account Management, Activation Specialists, Sales, and Product teams; report to Manager of Payment Success.
  • Perform cold calling as a key daily activity and participate in urgent reactive special projects.

Requirements

  • Ability to work full-time, in office 3 days per week.
  • Excellent verbal and written communication skills.
  • Experience initiating conversations through cold-calling and generating interest through targeted outreach initiatives.
  • Strong ability to follow and enforce company policies, procedures, and standard operating procedures (SOPs) with precision and attention to detail.
  • Exceptional problem-solving skills with a proactive approach to identifying and addressing customer issues and concerns.
  • Self-disciplined, highly motivated, and able to work independently as well as collaboratively within a team environment.
  • Flexibility and adaptability to stay current in a changing and fast-paced environment.
  • Applicants must answer whether they are legally eligible to work in the US and whether they will require visa sponsorship.
  • Preferred: Background of Payments knowledge or experience, previous sales experience (including cold calling), and experience using Stripe’s payments platform.