About the role
- Report directly to the General Manager, South East Asia and be accountable for building relationships and driving monetisation of the Fresha platform
- Meet KPIs on monetisation and revenue growth by proactively engaging with and educating Partners on the value of Fresha
- Proactively introduce, educate and convert Partners onto Fresha’s payments solution
- Optimise listing content and availability competitiveness to maximise marketplace conversions
- Serve as dedicated advisor for a pool of Partner accounts, assisting their journey to product adoption
- Advise Partners on suitable product selection and upsell/cross-sell Fresha products
- Ensure strong Partner Experience through video meetings and effective communication of features and benefits
- Build internal relationships with Sales and Onboarding teams to ensure smooth transitions and handovers
- Collaborate with Product teams to provide product feedback for future releases
- Use consultative sales techniques to understand customer needs and requirements
Requirements
- 3+ Years experience in effectively delivering commercial outcomes from a previous Account Management role
- Shown to be commercially motivated with an ability to adapt and achieve targets
- Proven experience in using and analysing data and reporting effectively to improve commercial outcomes
- Naturally proactive and inquisitive, with a desire to consistently learn and improve
- Previous experience in an outbound call environment or a related sales position preferred
- Excellent and proven written, verbal and presentation skills
- Creative thinking and problem-solving mindset
- True hunter and relationship builder
- Happy to roll sleeves up and assist the team when required
- Ability to self-starter with a proactive approach
- (Added bonus) Fluency or conversational in English, and Bahasa Indonesia
- (Added bonus) Experience within the beauty and wellness industry
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisreportingconsultative sales techniquesproduct adoptionupsellingcross-sellingKPI managementmonetisation strategiesmarketplace optimizationpartner engagement
Soft skills
relationship buildingcommunication skillscreative thinkingproblem-solvingproactive approachadaptabilityself-starterpresentation skillsinquisitivenessteam collaboration