Principal Operations Manager
LastPass
General Manager
Fresha
full-time
Posted on:
Location Type: Office
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Take full ownership of Fresha's UK business, shaping strategy and driving performance
- Report directly to the CEO and work closely with senior leaders across the company
- Lead a high-performing UK Sales and Account Management team and build an elite sales culture
- Design and scale the UK commercial team structure, including hiring and managing through managers
- Implement performance frameworks, operating rhythms, and clear accountability measures
- Define and execute the go-to-market strategy for the UK, aligned with company priorities
- Own the sales funnel from prospecting through activation and retention, using tools like HubSpot for forecasting and pipeline
- Act as the voice of the UK region within the business and collaborate with cross-functional teams to shape campaigns, products and initiatives
- Lead from the front: join calls, support negotiations, coach team members, set tone of urgency and high standards
Requirements
- Senior leadership experience within a SaaS, marketplace or technology business
- Proven track record of managing and scaling commercial teams, including managing through managers
- Experience leading sales and account management functions in SMB-focused environments
- Skilled at using performance data to guide decisions, track progress and motivate teams
- Structured and strategic, with the ability to balance long-term planning and near-term delivery
- Clear and direct communicator who leads with purpose and clarity
- Comfortable being hands-on — from coaching teams to joining partner calls when needed
- Ability to build an elite sales culture grounded in ownership, accountability and performance
Benefits
- Inclusive workforce: At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
- Everyone who applies will receive fair consideration for employment.
- We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics.
- If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, Fresha will support you.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales managementaccount managementgo-to-market strategyperformance frameworksdata analysispipeline managementforecasting
Soft skills
leadershipcommunicationstrategic thinkingcoachingteam motivationownershipaccountabilityperformance management
