Fresh Prints

Customer Support

• Serve as the face of Bundle via live chat, email, text, and phone—responding promptly and empathetically to learner and trainer inquiries, feedback, and technical questions.
• Troubleshoot and resolve service or product issues by identifying root causes and providing effective, timely solutions.
• Collaborate with cross-functional teams—including Learning, Marketing, and Product— to escalate and resolve complex cases.
• Proactively engage new and prospective learners to drive activation and utilization across multiple communication channels.
• Triage inbound inquiries from the concierge line and coordinate expectations for session requests with both learners and trainers.
• Collect and report learner and trainer insights to internal stakeholders to help shape product and experience enhancements.
• Ensure consistent follow-up and communication with learners and trainers to verify issue resolution and satisfaction.

Customer Support Specialist

Executive Assistant

• Serve as right-hand support to two executives across data, operations, and process improvement.
• Track and manage data from Amazon, Shopify, and internal systems to generate insights and business reports.
• Create and maintain Excel-based reports and dashboards; manipulate columns, formulas, and large data sets.
• Enter data into pre-designed templates to support sales, marketing, and inventory dashboards.
• Conduct online research for product and pricing analysis, MAP monitoring, competitor tracking, industry trends.
• Draft and document Standard Operating Procedures (SOPs) in Word to standardize workflows.
• Support automation of recurring tasks using AI automation tools (Zapier, ChatGPT, Notion AI, etc.).
• Assist with executive calendar management, scheduling, and coordination of meetings.
• Occasionally support marketing teams with content uploads (images, basic SEO) on websites or social media.
• Participate in candidate research and assist with interviews for recruitment efforts.

Executive Assistant, Data & Operations

Customer Success Manager

• Provide exceptional customer service via phone, email and other channels, handling and resolving inquiries related to memberships, accounts, customer visits, and general feedback
• Execute on established playbooks to resolve customer issues efficiently and assist in documenting and improving processes
• Work cross-functionally with operations and growth team members to resolve customer questions and issues
• Collaborate with the Success team to identify patterns of customer pain points, refine support processes, and improve the customer experience
• Assist with account updates, data management, and the analysis of customer support trends
• Document and track key learnings, ongoing issues, and share insights with other teams for visibility
• Help with other customer success projects as needed, such as outreach for payment information updates, proactively requesting customer feedback, researching customer accounts and more

Customer Success Specialist, Spanish

Financial Planning and Analysis

• Conduct thorough financial analysis and modeling to evaluate investment opportunities, including assessing credit risk, reviewing financial statements, and cash flow projections.
• Build and maintain sophisticated 3-statement models to support investment decisions, budgeting, and scenario analysis.
• Evaluate cash flows, debt service coverage, and capital structure implications.
• Present financial results and performance drivers to deal teams and investment committees.
• Conduct comprehensive due diligence on potential investments, including reviews of data rooms, financial statements and related deal documentation, industry research, and competitor analysis.
• Participate in third-party expert research calls and the drafting of investment memoranda and supporting analysis.
• Monitor the performance of existing investments, analyze financial statements and operational metrics, and prepare quarterly update reports for senior management and investors.
• Prepare investment memos, presentations, and other materials for internal discussions, investment committee meetings, and investor updates.
• Work closely with investment, legal, compliance, and operations teams to ensure smooth execution of investment processes and compliance with regulatory requirements.

Financial Modelling Associate

Content Marketing Manager

• Provide professional and empathetic customer service via email and other channels on behalf of multiple retail brands.
• Understand and apply each brand’s return policies, product details, and customer service guidelines to deliver accurate responses.
• Resolve inquiries regarding orders, returns, shipping, exchanges, refunds, and other post-purchase concerns.
• Process customer service tasks in Shopify, WMS, and customer service platforms, including generating return labels, issuing refunds, and processing manual orders.
• Track and resolve fulfillment issues such as backorders and stock shortages, coordinating between fulfillment teams and customers.
• Maintain records of customer interactions, resolutions, and inventory adjustments using Google Sheets, Excel, and internal databases.
• Identify trends in customer issues and work with internal teams to improve processes and documentation.
• Collaborate closely with fulfillment and operations teams to ensure smooth order processing and returns management.

AI-Driven Creative Content

Operations

• Parsel logistics and operations platform background.
• Request, compare, and manage shipping quotes to secure cost-effective and reliable carrier options.
• Schedule and reschedule pick-up services with carriers to meet client timelines.
• Provide real-time dispatch assistance, ensuring smooth communication between carriers, clients, and internal teams.
• Create and maintain a process-driven, detail-oriented approach to problem-solving and operations.
• Demonstrate agile thinking and the ability to quickly adapt to changing situations, tools, or priorities.
• Coordinate with carriers on shipment status, updates, and any changes to schedules.
• Audit shipping invoices and perform basic reconciliations to ensure billing accuracy.
• Track and document shipping activities to maintain operational visibility.
• Identify and resolve shipping-related issues quickly and effectively.
• Support continuous process improvements within shipping and dispatch functions.

Operations and Dispatch Specialist

Inside Sales

• Fresh Prints provides custom apparel and promotional products to U.S. clients via a student entrepreneurial network
• Close inbound leads from marketing
• Grow existing accounts
• Provide an exceptional client experience
• Own your pipeline and help drive revenue goals

Inside Sales Associate

Sales

Drive Sales for one of the fastest growing startups in the US!
Close inbound leads and grow existing accounts.
Deliver exceptional client experiences.
Own your pipeline and drive revenue goals.
Work from home permanently; 8 AM–5 PM EST (6:30 PM–3:30 AM IST).

Sales Specialist

Accounting Manager

• Logistics Billing & Accounting Specialist role focusing on auditing shipping invoices and systems.
• Conduct thorough audits of UPS/FedEx invoices to identify billing errors, overcharges, and discrepancies.
• Review and assess software systems for accuracy, compliance, and process efficiency.
• Investigate and resolve invoice discrepancies in collaboration with internal and external stakeholders.
• Prepare detailed reports and summaries of audit findings with actionable recommendations.
• Develop and implement controls to prevent future discrepancies and optimise processes.
• Stay updated on relevant legal, regulatory, and industry standards related to shipping and billing.