Regional Business Director, Sales and Health Systems
Pfizer
Customer Success Specialist, Spanish
Fresh Prints
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide exceptional customer service via phone, email and other channels, handling and resolving inquiries related to memberships, accounts, customer visits, and general feedback
- Execute on established playbooks to resolve customer issues efficiently and assist in documenting and improving processes
- Work cross-functionally with operations and growth team members to resolve customer questions and issues
- Collaborate with the Success team to identify patterns of customer pain points, refine support processes, and improve the customer experience
- Assist with account updates, data management, and the analysis of customer support trends
- Document and track key learnings, ongoing issues, and share insights with other teams for visibility
- Help with other customer success projects as needed, such as outreach for payment information updates, proactively requesting customer feedback, researching customer accounts and more
Requirements
- Exceptional listener and strong customer empathy
- Top-notch written and spoken communication abilities in English; comfortable and confident in English conversations
- Availability to work US Central Time business hours (Mon–Fri 8 AM–6 PM CT; Sat–Sun 8 AM–4 PM CT); earliest shifts start 7:30 AM CT and latest end 6:30 PM CT
- Ability to work 5 days a week with 2 consecutive days off
- Ownership, dependability, and ability to deliver consistent, reliable results
- Highly collaborative team player; ability to work cross-functionally
- Comfortable with ambiguity, adaptable, curious, and eager to learn new tools
- Growth mindset and willingness to help build customer success function
- Spanish-speaking skills are a major plus
- Location: Philippines (Remote)
