AI-Driven Creative Content

Fresh Prints

full-time

Posted on: 9/8/2025

Origin: • 🇵🇭 Philippines

✨ AI Apply

Lead

About the role

Provide professional and empathetic customer service via email and other channels on behalf of multiple retail brands.
Understand and apply each brand’s return policies, product details, and customer service guidelines to deliver accurate responses.
Resolve inquiries regarding orders, returns, shipping, exchanges, refunds, and other post-purchase concerns.
Process customer service tasks in Shopify, WMS, and customer service platforms, including generating return labels, issuing refunds, and processing manual orders.
Track and resolve fulfillment issues such as backorders and stock shortages, coordinating between fulfillment teams and customers.
Maintain records of customer interactions, resolutions, and inventory adjustments using Google Sheets, Excel, and internal databases.
Identify trends in customer issues and work with internal teams to improve processes and documentation.
Collaborate closely with fulfillment and operations teams to ensure smooth order processing and returns management.

3+ years of experience in customer service, preferably in eCommerce, retail, or logistics.
Strong writing and communication skills, with the ability to adapt tone and style to different brand voices.
Experience managing Shopify stores, order management platforms, Warehouse Management Systems (WMS), and customer service ticketing systems.
Proficiency in Google Workspace (Docs, Sheets, Gmail) and Microsoft Office (Excel, Outlook).
Experience handling operational tasks such as refunds, returns, issuing return shipping labels, manual orders, and fulfillment issue resolution.
Excellent problem-solving skills and ability to make quick, informed decisions.
Strong attention to detail and ability to multitask across multiple brands and workflows.
Fast thinker, tech-savvy, adaptable, empathetic, organized, and a team player.