Content Marketing Manager

• Develop tone-based messaging (empathetic, firm, reminder, reactivation, apology, etc.) based on customer profile and account status.
• Write multi-stage email sequences: initial outreach, reminders, final notices, confirmations, and post-payment follow-ups.
• Build automated email funnels and drip campaigns mapped to each stage of the customer lifecycle.
• Segment audiences by behavior, payment history, and account age; personalize content using dynamic variables.
• Launch and optimize campaigns on platforms such as MailWiz, SendGrid, Mailgun, Customer.io, Klaviyo, or HubSpot.
• Run A/B tests and analyze engagement metrics (opens, clicks, payments) to refine messaging and timing.
• Ensure compliance with FDCPA, Reg F, and CAN-SPAM; coordinate cadence and deliverability with technical teams.

Email Content, Marketing & Campaign Strategy Specialist

Travel Content YouTube Thumbnail Designer, Part-Time

Content Reviewer

Content Quality Specialist

Content Associate Manager

Content Studio Expert