Administrative Specialist II
AP Recruiters & Associates
Customer Care Executive
FREENOW
full-time
Posted on:
Location Type: Office
Location: Athens • 🇬🇷 Greece
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Deliver high-quality support via calls, emails and messenger platforms
- Advocate for riders and drivers and answer queries
- Triage issues and escalate when necessary
- Cooperate with other departments on projects and technical issue resolution
- Ensure prompt, efficient resolution and high-quality service for clients
- Contribute to Real-Time Team operations to run smoothly and profitably
- Use Google Suite, Microsoft Office and Zendesk in daily work
Requirements
- Initial experience in customer support
- Ability to speak, read and write Greek, Spanish and English (application in English)
- Good problem solving and active listening skills
- Ability to multitask and perform effectively under pressure
- Detail-oriented and proactive in process improvements
- Proficiency with Google Suite, Microsoft Office and Zendesk
- Shifts: 8h per day, Monday to Sunday (incl. Bank Holidays), 2 days off per week
Benefits
- Sabbatical & special leave policies
- LinkedIn Learning
- WeRoad partnership
- Short term EU work policy
- Mobility Credit
- Health Insurance
- Employee assistance program
- Plus more local benefits depending on your work location!
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportproblem solvingactive listeningmultitaskingprocess improvements
Soft skills
detail-orientedproactiveeffective under pressure
